Riya Kapoor

Product Manager

Hyderabad, Telangana, India5 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Built a workflow automation tool for 150K+ developers.
Launched a debugging tool with 500+ customer users.
Recognized with multiple Spotlight Awards for outstanding contributions.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on user experience and workflow automation.

Contact

riya.kapoor@servicenow.com LinkedIn

Skills

Core Skills

Product ManagementWorkflow AutomationUser Experience DesignUi/ux

Other Skills

Adobe PhotoshopAdobe XDAgile MethodologiesAndroidAngularAutomation (Cucumber, Selenium)BootstrapC#CSSCampaign ManagementCascading Style Sheets (CSS)CommunicationCore JavaData AnalysisDigital Marketing

About

As a Product Manager at ServiceNow, I combine my passion for technology and design to drive innovation. In the Workflow Automation team, I bridge the gap between engineering and design, ensuring our low-code tools are top-notch. I am customer-obsessed, regularly engaging with users to understand their needs and improve our offerings. At ServiceNow, we're not just building products—we’re transforming how the world works. Skills: Product Management, User Research, Wireframing, Prototyping, Roadmap Planning, Agile Methodologies, Data Analysis, Stakeholder Management, UI/UX, Java, C#, SQL, Angular, Web APIs, Automation (Cucumber, Selenium), Python, Figma, Jira.

Experience

5 yrs 10 mos

Total Experience

2 yrs 11 mos

Average Tenure

4 yrs 1 mo

Current Experience

Servicenow

2 roles

Product Manager

Promoted

Feb 2024 – Present · 2 yrs 4 mos

Built and scaled a workflow automation tool (0→1), enabling 150K+ developers to create, manage, and automate business triggers efficiently.
Launched a debugging tool for automated workflows, turning a hackathon prototype into a GA product with 500+ customer users; presented an overbooked session at Knowledge’25 in Las Vegas.
Marketed products across online and offline developer forums and events, driving awareness, adoption, and engagement across teams.

Product ManagementWorkflow AutomationUser ResearchPrototypingAgile MethodologiesData Analysis+11

Associate Product Manager

May 2022 – Feb 2024 · 1 yr 9 mos

Delivered key Workflow Automation features, improving workflow efficiency for 100K+ internal and external users.
Conducted customer researches and usability studies, informing roadmap decisions that increased feature adoption by 25%.
Implemented telemetry and analytics dashboards, enabling data-driven prioritization and reducing issue resolution time by 20%.
Recognized with multiple Spotlight Awards for outstanding contributions and impact as an Associate Product Manager.

Product ManagementUser ResearchWorkflow AutomationData AnalysisAgile Methodologies

Stealth startup

User Experience Designer

Jul 2020 – Apr 2022 · 1 yr 9 mos

Worked with an IITB incubated startup which was a competitor of Angel list for Indian colleges.
Created a customer journey plan that aimed to solve Customer Pains, Create User Journeys.
Generating concepts on basis of User research & creating workflows, storyboards & prototypes to communicate them.

User Experience DesignUser ResearchPrototyping

Dsb edu tech

UI/UX & Web developer

May 2018 – Jul 2018 · 2 mos

Built the website for a career management platform called Empower Youth
Worked on building Wireframes, User flows and sketches
The technology stack: Yii2 for the backend and HTML/CSS/Bootstrap for the front end
Reduced the page load time by 35%
This increased the user conversion from 4% to 20%

UI/UXWeb DevelopmentWireframingHTMLCSSBootstrap