Rod Edwards

Chief Operating Officer

Winnipeg, Manitoba, Canada23 yrs 9 mos experience
Highly Stable

Key Highlights

  • Expert in AI-powered automation for contact centers
  • Extensive leadership experience in technology roles
  • Passionate about innovative solutions and future trends
Stackforce AI infers this person is a SaaS and AI technology executive with a focus on automation and client services.

Contact

LinkedIn

Skills

Core Skills

Business DevelopmentAutomationIt StrategyCall Center DevelopmentIt ManagementService DeliveryClient ServicesBusiness StrategyChannel StrategyCarpentryTeamwork

Other Skills

Private EquityTeam ManagementStrategySoftware DevelopmentStart-upsProfessional ServicesProduct ManagementCustomer Relationship Management (CRM)Cloud ComputingValue CreationStrategic ThinkingScalabilityGo-to-Market StrategySoftware as a Service (SaaS)Software Industry

About

Rod Edwards is a futurist & technology executive that works daily in commercializing AI, but is fascinated by post-labour politics, single crystal graphene, medical hibernation, embodied AI, and everything in between. Rod Edwards spent 11 years in the high touch, boutique contact center space, finishing up his time at 24-7 Intouch as the EVP of Technology. Roughly three years ago, with a talented crew of colleagues, he left 24-7 to bring AI-powered attended automation to the contact center space, becoming the COO of Laivly. Along the way, Rod has had opportunity to support some of the world's most dynamic & respected brands, and has seen all manner of technology applied to all manner of business goal - some successfully, some in glorious failure.

Experience

23 yrs 9 mos
Total Experience
4 yrs 7 mos
Average Tenure
1 yr 11 mos
Current Experience

Manitoba lung association

Board Member

Jun 2024 – Present · 1 yr 11 mos · Winnipeg, Manitoba, Canada

Laivly

Chief Operating Officer

Jul 2021 – Present · 4 yrs 10 mos · Winnipeg, Canada Area

Private EquityTeam ManagementStrategyClient ServicesSoftware DevelopmentAutomation+14

24-7 intouch

4 roles

EVP IT

Promoted

Jun 2021 – Jul 2021 · 1 mo

Private EquityTeam ManagementClient ServicesIT OperationsIT StrategySoftware Development+17

Senior Vice President, Information Technology

Jun 2017 – Jun 2021 · 4 yrs

Team ManagementClient ServicesIT OperationsCall Center DevelopmentProfessional ServicesService Delivery+4

Vice President - Information Technology

Promoted

Jul 2013 – Jun 2017 · 3 yrs 11 mos

Team ManagementClient ServicesIT OperationsCall Center DevelopmentProfessional ServicesService Delivery+4

Director, Professional Services

Apr 2011 – Jul 2013 · 2 yrs 3 mos

Client ServicesSoftware DevelopmentCall Center DevelopmentProfessional ServicesService Delivery

Great-west life

Assoc. Manager, Innovation Development

Oct 2008 – Mar 2011 · 2 yrs 5 mos

Channel StrategyHealth InsuranceBusiness Strategy

Hands on disaster response

Volunteering, Bangladesh

Jan 2008 – Mar 2008 · 2 mos

  • Built homes in rural Bangladesh with an inspiring organization and group of people.

Worldchanging

Contributing Blogger, Worldchanging Canada

May 2007 – Mar 2010 · 2 yrs 10 mos

Great-west life

2 roles

Senior Group Internet Specialist

Jan 2004 – Nov 2006 · 2 yrs 10 mos

Group Client and Field Support Analyst

Jan 2001 – Jan 2004 · 3 yrs

Mosaic sales solutions

Field Representative

Jan 1996 – Jan 1998 · 2 yrs

Education

CMA Manitoba

CMA — Management Accounting

Jan 2010 – Jan 2013

University of Manitoba

B.Comm (Honours) — Marketing

Jan 1996 – Jan 2001

Stackforce found 100+ more professionals with Business Development & Automation

Explore similar profiles based on matching skills and experience

Rohit Adlakha

Rohit Adlakha

CXO Advisor

at Trigent Software Inc

Bengaluru, India30 yrs 6 mos exp
Ankur Agarwal

Ankur Agarwal

VP

at Lightspeed India

Gurgaon, India11 yrs 10 mos exp
Saurabh Kumar Sahu

Saurabh Kumar Sahu

Chief Executive Officer - Accenture India

at Accenture

Mumbai, India20 yrs 11 mos exp
Management ConsultingBusiness TransformationStrategyAnalyticsDigital Innovation
GM

Ganesh Mallya 🍉

Global Head of Partnerships and Alliances

at Watermelon Software Inc

Mumbai, India20 yrs 7 mos exp
Business DevelopmentCustomer SatisfactionPartnershipsSales
Muhammad Amir

Muhammad Amir

Chief Development Officer

at Paklogics

Lahore, Pakistan7 yrs 7 mos exp
Business StrategyDigital Transformation
Scott Staples

Scott Staples

Chief Executive Officer @ First Advantage

at First Advantage

Atlanta, United States31 yrs 8 mos exp
Growth StrategiesTechnology TransformationCustomer Engagement
Sourabh Issar

Sourabh Issar

Partner, Cybersecurity

at EY

Bengaluru, India28 yrs 9 mos exp
Business AnalysisBusiness DevelopmentClient Relationship ManagementComputer TrainingCybersecurity
Raj Tekchandani

Raj Tekchandani

Founder and Managing Principal

at Smart Capital LLC

Boston, United States27 yrs 8 mos exp
Real Estate InvestingData AnalyticsMarketingBig Data AnalyticsProduct Management