Feb 2015 – Feb 2020 · 5 yrs · Mumbai

• Gupshup platform that allows businesses and developers to create intelligent chatbots for a wide range of use cases. It offers a range of tools and features that simplify the process of building chatbots, including pre-built templates, a drag-and-drop bot builder, and access to over 30 messaging channels.
• Gupshup's chatbots can be used for a variety of purposes, including customer support, marketing, and sales. The platform is highly customizable, enabling businesses to tailor their chatbots to their specific needs and requirements.
• Talent Acquisition
• Successfully handled entire recruitment cycle for technical and support business
• functions.
• Working with leadership teams to develop recruitment strategies.
• Reduced TAT of 30 to 15 days from sourcing to selection.
• Attained offer to joining percentage of 88%.
• Successfully on boarded a total of 110+ employees since joining, with an approximate
• of 28 new joiners YoY.
• Operations
• Maintaining 100% compliance while performing all operational activities.
• As a team achieved attrition rate of 14% and with average employee tenure of 4.9 years.
• Assisted team in conducting and analyzing employee engagement survey, with eNPS of 31%.
• Actively engaged in building and promoting a high performance culture.
• Owned entire payroll activity from June’18 with 0% errors.
• Completed full and final settlements of 35 employees till date, maintaining a TAT of 10 days.
• Implementing the onboarding activities for joinees and conducting induction program.
• Tracked employee attendance and leave records across all locations.
• Accurately maintained employee’s personal files and records.
• Managed BVG for joinees with a TAT of 30 days.
• Playing an integral role in employee engagement efforts.
• Preparing audit documentation and coordinating with internal SPOC.
• Assisting in performance review process and related MIS.

Jun 2013 – Jan 2015 · 1 yr 7 mos · Mumbai Area, India

• Sourcing resumes through various Job Portals ie Naukri/Monster India & Gulf, Social Networking Sites ie. Linkedin through references as per the clients specifications.
• Headhunting - identifying and approaching suitable candidates.
• Organizing interviews for candidate as requested by the client.
• Negotiating pay and salary rates and finalizing arrangements between client and candidates.
• Follow-up with selected candidates to confirm their DOJ and keep the respective departments/ Clients informed of the same.
• Building relationships with clients.
• Responsible for End to End recruitment, including Talent Search, Headhunting and client coordination in India as well as international markets.
• Experience in recruitment of fresher and experienced professionals for Universal Hunt itself.
• Training/Guiding/Helping new joining about different job portals and making appropriate searches.