Nov 2021 – Aug 2023 · 1 yr 9 mos

• ➢ Handled the biggest commerce cloud customers to run their businesses.
• ➢ Optimized the use of the platform by integration, automation and incorporating the latest features.
• ➢ Worked with various tools like App Dynamics, Grafana, LogCenter, Grid Manager, Business Manager.
• ➢ Managed escalations and expectations with both customers and internal staff.
• ➢ Connected with customers on a quarterly basis to provide a live report, offer suggestions on how to correct processes that alerted, and inform the customer of new or unused monitors.
• ➢ Took 100+ sessions on Salesforce for our partners, customers, events & global conferences as a Trailblazer Guide.
• ➢ Led India's Employee Impact Council, Vetforce Gurugram and participated in a variety of ERG activities.

Oct 2021 – Oct 2021 · 0 mo

Feb 2020 – Sep 2021 · 1 yr 7 mos

• Designed, deployed and supported best in class software development processes and
• tools. Defined the module-specific requirements for software development projects.
• Developed coding and design tasks to ensure software meets specified performance and
• reliability requirements.
• ➢ Worked on developing custom implementations using components, triggers, apex, SOQL.
• ➢ Involved in business requirements discussion and handled the project deliverables.
• ➢ Analyzed requirements and provided solutions to the client.
• ➢ Resolved client issues and provided updates on a regular basis.
• ➢ Worked on Salesforce Configuration: Custom Objects, Security models, Flows, User and Profile
• management, Record Types, Page Layouts, Assignment rules.
• ➢ Developed custom UI for service cloud using LWC and Aura framework.
• ➢ Prepared technical detail documents and provided estimation for delivery requirements.
• ➢ Worked on SFDC standard objects, custom objects usage, workflow rules, process builders,
• flows, test classes, Reports and Dashboard.
• ➢ Resolved defects raised in production.
• ➢ Involved in code optimizations, transactional optimizations and enhancement activities.
• ➢ Created Apex classes, triggers, batch Apex and test classes.
• ➢ Created custom labels, custom settings, and workflow rules.
• ➢ Created custom validation rules, security controls.
• ➢ Worked on record-level access and user management functionality.
• ➢ Worked on profile permissions for community users and reports.
• ➢ Involved in modifying profiles and permission sets and defect fixes.

Feb 2020 – Feb 2020 · 0 mo · New Delhi, Delhi, India

• One of the three selected candidates out of 10,000 applicants for Internshala's Greatest Food Tasting Internship. It was quite an enriching experience, I went there just to have a good time but ended up learning a lot...while having a good time.

Jan 2020 – Jan 2020 · 0 mo · New Delhi, Delhi, India

• Enhanced 5 project leads’ insights by effectively refining Python and Excel financial models.
• Constructed dashboards in Tableau and PowerBI that indicated the target consumer base.
• Assessed the financial technology industry to facilitate audit reporting.
• Increased efficiency in targeting of high-value customers based on established customer demographics and attributes.

Jul 2019 – Dec 2019 · 5 mos · New Delhi Area, India

• Worked on a comprehensive sales strategy including education counselling, mentoring and sessions. Conducted market research, developed business strategies, built client relationships, and identified new business opportunities. Worked in inside sales and outside sales.

May 2019 – Jul 2019 · 2 mos · New Delhi Area, India

• This prestigious Fellowship program develops socially conscious youth leadership and amplifies communication of social impact organisations.
• One of the top participants selected for this fellowship out of 16,000 aspirants across 535 cities and towns pan-India wherein high potential youth are trained by industry leaders followed by an intensive 2-month placement in a Non-Profit where the fellows lead well-defined projects to maximize communication efforts of Non-Profits.

Aug 2018 – Feb 2020 · 1 yr 6 mos · New Delhi Area, India

• Worked to improve the Indian road scenario using Neural networks, LSTM framework model, DL based approaches and non-DL based approaches. Made an Indian Tracking Data set, Benchmarked the data set for detection of pedestrians and 8 other classes, their tracking and trajectory estimation of the pedestrians, giving a warning before hitting (in cohesion with distance approximation) the pedestrian. Different kinds of GANs were implemented. Normal GAN based on dense GANs generated MNIST dataset images. CD CGANs based on CNN that generated faces. CGAN architecture models were also implemented that generated multiple classes using 1 generator.

Jul 2018 – Sep 2018 · 2 mos · Work from home

• Increased the popularity of new businesses by rolling out regular posts and articles, created backlinks, search ads and display ads to expand the reach and create more leads. Email marketing through the latest tools and automation. Development of good branding strategy.

Jun 2018 – Jul 2018 · 1 mo · Kanpur Area, India

• Developed a flexible integrated system containing a printed solid-state supercapacitor and a sensor network for smart and wearable electronics for the Department of Science and Technology, Government of India. Learnt and performed Spin Coating, Photolithography, UV Spectroscopy, X-Ray Diffraction analysis, Scanning Electron Microscopy, Chromatography, Ultrasonication, using the heating plate and magnetic stirrers. Also operated different types of machines and learnt scientific techniques and various lab visits.

Dec 2017 – Jan 2018 · 1 mo · Kanpur Area, India

• Designed an electronic control circuit for a portable nanoporous palladium sensor for sensitive and rapid detection of Helium and its fabrication, for Indian Space Research Organization (ISRO). Gained valuable experience of working with PhD research scholars of Microsystems Fabrication Lab and ISRO-IITK Space Technology Cell on state of the art equipment, under Professor (Dr.) Shantanu Bhattacharya.

Dec 2017 – Oct 2019 · 1 yr 10 mos · New Delhi Area, India

• Won the proposal for a fully funded Department of Science and Technology (DST) project to develop an autonomous intelligent drone for city surveillance in order to reduce the crime rates in a close tie-up with the police under Interdisciplinary Cyber-Physical Systems (ICPS) programme.

Dec 2017 – Jun 2018 · 6 mos · Work from home

• Developed original and engaging content keeping the target audience in mind to reduce the bounce rate for the company's website. Used Yoast SEO plugin in WordPress to improve the content and reach in real time, and monitor the SEO performance. Used relevant keywords and hashtags.
• Coordinated with developers to increase the traffic, reduce site speed and provide an overall fulfilling experience to the readers.

Dec 2017 – Jun 2018 · 6 mos · Work from home

• Worked directly with the founder to create successful digital campaigns, updated the company's website and social media presence. Monitored online trends and customer preferences to develop strategies to increase reach.

Jul 2017 – Sep 2017 · 2 mos · New Delhi Area, India

• Increased visibility and engagement for the brand through Social Media Marketing, Word of Mouth Marketing and Content Writing that helped in new customer acquisitions.

Jun 2017 – Aug 2017 · 2 mos · Faridabad Area, India

• Nameplate Methods, Fiber Laser Marking, Total Harmonic Distortion in Variable Frequency Drives, Working and Construction of Induction Motor, Motor Manufacturing Process, Motor Testing and Operating Procedure for Type Test.

Dec 2016 – Jan 2017 · 1 mo · New Delhi Area, India

• Studied and understood the working of CTC (Centralised Traffic Control), CBTC (Communication Based Train Control), Maintenance issues related to Electronic interlocking, Reliability improvement of DAC (Digital Axle Counter), Railway Communication and Data Analytics at The New Delhi Railway Station.

Apr 2016 – Jun 2016 · 2 mos · Gurgaon, India

• Designed an improvised layout of the present assembly line in Sellowrap Industries (tier 2 supplier of MSIL), implementing the 5S principle and worked towards successful involvement and skill development of the employees. Attended several pieces of training at MSIL on Poka Yoke and 5S implementation, Design of Experiments, Cost of Quality, Supply Chain Management, One Minute Manager etc., and shop floor visits to Machine Shop, Press Shop, Weld Shop, Assembly Shop and R & D department at MSIL.

Nov 2015 – Dec 2015 · 1 mo · Noida Area, India

• Studied the manufacturing and assembly processes for different electronic products like Microprocessor/ Micro-Controller based Systems, RF systems, FPGA, printed circuit boards, power supply systems, multiplexers, modems, Centralized Management Unit for Railways and Military Command & Control with Situational Awareness.