Apr 2022 – Jun 2022 · 2 mos · Greater Seattle Area

Mar 2021 – Apr 2022 · 1 yr 1 mo · Seattle, Washington, United States

Oct 2017 – Nov 2020 · 3 yrs 1 mo · Bellevue, Washington

• Business Systems Analyst
• Served as a bridge between the customers (internal and external) and technology. I identified the gaps in the process and initiated workflow optimization efforts. I executed product launches with a cross-functional team, for all demand response/energy management /storage software products.
• Go-to resource for optimizing/automate reporting.
• Improved onboarding process efficiency by more than 55%
• Stakeholder Management
• Metrics-driven process improvement.
• Delivered end to end process improvement
• Automated KPI and Ad-hoc reporting
• Cross-trained resources to reduce bottlenecks in various processes
• Conducted company-wide training to introduce Aha.io
• Optimized user information management by designing input forms in Wufoo
• Product Owner Role
• As a Product Owner for Energy Market vertical, I define process vision, write re-engineering requirements document and manage product development throughout the entire life cycle by defining priorities and managing the product backlog. Point of contact for cross-functional team effort (Account Management, sales, development team)
• Product vision, product road map, process growth
• Collaborated with the product designer to brainstorm customer-facing aspects of the product
• Connect the dots between cross-functional initiatives, strategy, and tactical execution using Agile.
• Improved customer engagement by leveraging A/B testing

Apr 2016 – May 2017 · 1 yr 1 mo · Temple University Main Campus

• Worked with the Executive MBA Team and assisted with the administrative tasks required for successfully plan the class weekend every month.
• Work for the Associate Director of Executive MBA, Fox School of Business, Temple University - Dr. Michael Rivera.
• Responsible for inventory management and logistic support for workshops, class weekends and lectures
• Used bulk email tools such as listserve to communicate engagement opportunities and networking events to Alumni
• Conceptualized and executed workshops aimed at Team Building and Leadership activities increasing participation engagement
• Assisted in data collection to evaluate performance of Team - feedback application
• Designed, distributed and administered survey in Qualtrics and implemented Contact lists and Loop and Merge algorithms
• Used SQL and Excel to compile and clean the data collected over two time periods and conduct data analysis using SPSS

Sep 2015 – Apr 2016 · 7 mos · Temple University Center City Campus

• Provide technical and media support to Osher Lifelong Learning Institute (OLLI), Temple University
• Troubleshoot system errors and assist OLLI members with network connections
• Setup Simulcast using Team Viewer and Skype to assist professors in broadcasting lectures to multiple classrooms in the campus
• Support business clients, students and professors with WebEx, Skype and Class Captures for distance learning programs

Apr 2013 – Jun 2015 · 2 yrs 2 mos · Thane

• Led a team of 4 engineers and pioneered strategic initiatives to optimize manufacturing processes. Additionally, supported sales, and marketing teams by implementing market research.
• Introduced Agile into a traditional waterfall model
• Developed targeting strategies to device market entry for an electrical product by collecting data on company demographics, preferences, and factors affecting product demand
• Leveraged technical acumen and offered sales support to provide optimum solutions to clients, generating repeat orders for electrical products
• Successfully maintained customer relationships by gathering continuous feedback and establishing customer's trust
• Engineering Effort
• Developed and optimized PLC algorithms to convert manual workflow to automated process thus increasing the process efficiency
• Responsible for monitoring and executing projects over their entire life cycle
• Developed customized user application interface over 5 communication protocols
• Installed, tested and trained supervisors and engineers to operate systems on-site
• PLC Ladder Logic Development (Allen Bradley, Delta, Mitsubishi, Siemens, Unitronics)
• HMI screen Development (Delta, Allen Bradley series)

Oct 2011 – Mar 2013 · 1 yr 5 mos · India

• Mentored two trainees to achieve competency in customizing user application interface and designing business process models. Delivered 16 projects as a team spanning across storage device and automation industry.
• Improved operational efficiency by implementing integrated product line approach, taking ownership of 8 projects
• Designed and commissioned machines on-site to assure effective functioning and also helped to address client queries in regards to electrical panels and process design
• Reduced commissioning time by 10% through structured documentation covering workflow processes of product life cycle.
• Developed PLC Ladder logic for Rubber Press and Rubber molding machine, Servo System based rubber cutting machine and automation processes like Boiling plants and plating process
• HMI (Human Machine Interface) screen design and development for Rubber molding press.
• Electrical Panel designing (Power and Control circuit designing)
• PLC used : Delta Electronics - DVP series ; Allen Bradley - Micrologix series
• HMI : Delta Electronics - TP series, DOPB/AS series