Rupa Ghosh

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 2 mos experience

Highly Stable

Key Highlights

Over $25M generated through strategic partnerships at Airbnb.
Expert in driving customer success in B2B SaaS environments.
Proven track record in stakeholder management and operational excellence.

Stackforce AI infers this person is a Customer Success expert in SaaS and Fintech industries.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementSkill AssessmentCommunicationPayments PartnershipsData AnalysisStakeholder ManagementOperational ExcellenceCompliancePayments

Other Skills

Customer Relationship Management (CRM)Interpersonal SkillsPartnership AgreementsJob SkillsMultitaskingService OperationsBuild Strong RelationshipsPayroll AdministrationGoal SettingKnowledge AcquisitionSkill DevelopmentRelationship BuildingOperations SupportConfidentialitySpreadsheets

About

Customer Success professional with 7+ years of experience across B2B SaaS, fintech/payments, travel, and e-commerce, focused on driving customer adoption, retention, and revenue expansion. Currently at Goodmeetings.ai, I partner with SaaS clients to support onboarding, integrations, monthly business reviews, and growth strategies that improve engagement and long-term account value. Previously at Airbnb, I managed 10+ global payment partnerships and coordinated cross-functional initiatives that generated $25M in cash incentive value while improving operational workflows and partner performance. I bring a strong blend of customer-facing communication, stakeholder alignment, and data-driven execution to ensure customers achieve measurable outcomes.

Experience

8 yrs 2 mos

Total Experience

2 yrs 6 mos

Average Tenure

6 mos

Current Experience

Goodmeetings

Customer Success Executive

Dec 2025 – Present · 6 mos · Remote

Supporting key account growth and monthly business reviews for SaaS clients in edtech/fintech.
Conducting data audits, stakeholder alignment, and operational improvements via ticketing systems.
Driving onboarding, integrations, and GTM initiatives to boost client adoption and revenue.
Collaborating cross-functionally on product feedback, CSAT rollout, and expansion strategies.

Account ManagementCustomer Relationship Management (CRM)Customer Success

Proof-of-skill

Skill Validator

May 2025 – Present · 1 yr 1 mo · Remote

As a Skill Validator, I assess candidate sales and communication calls as part of a skills-based hiring initiative. My responsibilities include evaluating recorded candidate conversations, providing structured feedback on their sales and communication abilities, and ensuring that assessments are fair, objective, and aligned with industry standards. This role contributes to faster, more inclusive, and skills-focused recruitment by helping organizations identify and shortlist qualified candidates efficiently.

CommunicationInterpersonal SkillsSkill Assessment

Airbnb

3 roles

Partnerships Analyst

Promoted

Apr 2022 – Mar 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India

Payments Partnerships: Experienced in cultivating and managing partnerships with banks, payment processors, and fintech companies to enhance payment solutions and drive business growth; Coordinated and managed relationship with 10 Global payment partners and setup tracking mechanisms for all external partners
Cash Incentivization: Successfully coordinated and facilitated cash incentive programs with external partners, resulting in approximately $25 million in cash incentives by doing stakeholder management across Legal, CashOps, Treasury and Data team
Data Analysis: Proficient in analysing complex data sets to identify trends, insights, and actionable recommendations for Payments Partnerships strategies; Led the data analysis for Global VP of Payments for MBRs and QBRs
Project Management: Demonstrated ability to lead and execute projects from initiation to completion, ensuring timely delivery of objectives and driving measurable outcomes; Worked with Payments manager in executing new projects related to Payment Routes
Partnership Support: Managing and resolving all payment related queries from internal stakeholders and external partners to ensure smooth payments process; Ensured there’s minimal downtime for payment gateway processing
Strategic Thinking: Adept at identifying market trends, competitive insights, and new opportunities in the payments ecosystem to develop innovative partnership strategies by regularly tracking key payments industry developments

Partnership AgreementsOperational ExcellencePayments PartnershipsData Analysis