Rupam Das

UX Designer

Kolkata, West Bengal, India10 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

10+ years of experience in UX/UI design.
Expert in AI-powered interface design.
Proven track record of improving user experience metrics.

Stackforce AI infers this person is a SaaS UX/UI Designer with a strong focus on AI-driven solutions.

Contact

Skills

Core Skills

User Experience Design (ued)PrototypingInformation Architecture

Other Skills

Heuristic EvaluationAxure RPGenerative AI for Services ProfessionalsKnowledge ManagementResponsive Web DesignFigma (Software)Web ApplicationsSoftware as a Service (SaaS)Lean UXService DesignVisual DesignUser Experience (UX)WireframingUser Interface DesignUser-centered Design

About

Senior UX/UI Designer at eGain Corporation (NASDAQ: EGAN) with 10+ years of experience designing AI-powered interfaces, building upon foundational experience gained at Talentica and Cognizant. IIT Guwahati graduate (B.Des, 2015). I apply systematic design thinking to create elegant, effective user experiences. My technical understanding and communication skills enable me to translate stakeholder requirements into delightful, creative solutions. Core expertise: - User research: Contextual inquiry, customer journeys, empathy mapping - Information architecture and interaction flows - Rapid prototyping from low to high fidelity - Usability testing and iterative improvement - AI-human interaction design Let's connect to discuss how thoughtful design can transform complex AI systems into intuitive experiences that solve real business problems. Outside of design, I'm an avid football enthusiast and design critique.

Experience

10 yrs 3 mos

Total Experience

3 yrs 5 mos

Average Tenure

Current Experience

Egain corporation

2 roles

Senior User Experience Designer

Jun 2024 – Dec 2025 · 1 yr 6 mos

Designed and optimized AI-Agent across Contact Center, Employee, and Customer Self-Service platforms, improving First Contact Resolution by 37% across 10,000+ advisors and retail staff and driving a 30-point NPS increase through real-time, context-aware guidance and streamlined agent workflows.
Owned end-to-end UX for AI Knowledge platforms, partnering cross-functionally to deliver scalable console upgrades, guided onboarding, and self service as well as customer portal configurations achieving 70%+ adoption across large enterprises, exceeding targets by 2x, and cutting advisor onboarding time by 67% while improving speed-to-competency by 50%.
Led Knowledge Console AI upgrades, including new UI theme controls, personalized theme editors, integration flows (Salesforce, Genesys, SharePoint), reusable templates, and seamless onboarding flows.

PrototypingUser Experience Design (UED)

User Experience Designer

Jan 2020 – Nov 2025 · 5 yrs 10 mos

Redesigned the end-to-end experience for eGain’s Admin console, Knowledge console, and Sales Advisor.
Led a major redesign and integration of Cisco ECE, resulting in significant improvements in training time and speed-to-competency
Collaborated with cross-functional teams, including developers and product managers, to communicate design decisions effectively.

Information ArchitectureHeuristic EvaluationUser Experience Design (UED)

Talentica software

UX/UI Designer

Aug 2017 – Jan 2020 · 2 yrs 5 mos · Pune, Maharashtra, India · On-site

Led UX/UI designing for well-funded startups through fast-paced weekly sprints
Delivered end-to-end product flows meeting tight deadlines
Conducted user research and translated insights into mind maps and affinity diagrams
Created personas, user journeys and information architecture
Developed wireframes from low to high-fidelity with clickable prototypes
Implemented design system components for consistent visual experiences

PrototypingUser Experience Design (UED)

Cognizant

User Experience Designer

Aug 2015 – Jul 2017 · 1 yr 11 mos · Kolkata Area, India · On-site

Designed intuitive experiences for native/hybrid apps and websites across retail, insurance, banking, and hospitality sectors
Planned and executed design deliverables following User-Centered Design principles while balancing business requirements and user needs
Built stakeholder trust through high-quality deliverables supported by thorough design rationale
Facilitated brainstorming sessions to create product roadmaps focused on user-friendly experiences
Created reusable design templates to streamline workflows and ensure consistency
Bridged communication between development and business teams to enhance product outcomes

PrototypingAxure RPUser Experience Design (UED)

Indian institute of technology, delhi

Summer Research Intern

May 2014 – Jul 2014 · 2 mos · New Delhi Area, India · On-site

Designed and developed a comprehensive platform for cancer data visualization
Led a team of graphic designers for Electronics India rebranding initiative
Consulted directly with Ministry of Electronic & Information Technology stakeholders to deliver high-quality branding and visual communication prototypes
Introduced User-Centered Design principles to team members, fostering greater awareness of design as a strategic competency

Skarma

Summer Visual Graphic Intern

May 2013 – Jul 2013 · 2 mos · New Delhi Area, India · On-site

Proactively took ownership of learning and delivering industry-standard graphic design outputs.
Regularly collaborated with senior team members, actively seeking feedback to refine and elevate design quality.
Contributed to brand identity development, communication design, and UI/UX strategies for mobile and web platforms.
Gained hands-on experience in creating moodboards, design documentation, and style guides.
Strengthened understanding of visual aesthetics and the strategic role of design in user experience.
Played an active role in team critiques and learned the value of being both a contributor and a constructive critic.
Key Skills:
Brand Identity, Visual Communication, Design Documentation, UI Design, UX Strategy, Moodboarding, Style Guide Creation, Visual Aesthetics, Team Collaboration