Rupam Thakur

Product Manager

Bengaluru, Karnataka, India8 yrs 6 mos experience
Highly Stable

Key Highlights

  • Reduced inquiry turnaround by 99%
  • Improved sign-up conversions by 40%
  • Led cross-functional teams to optimize processes
Stackforce AI infers this person is a Product Manager with expertise in SaaS and Fintech industries.

Contact

Skills

Core Skills

Product ManagementCustomer ExperienceSoftware DevelopmentFull-stack Development

Other Skills

Business AnalysisWireframingProduct TrainingStakeholder ManagementPython (Programming Language)JavaTeamworkNatural Language Processing (NLP)Quality AssuranceMarket ResearchTestingGo-to-Market StrategyProduct LeadershipProduct PlanningWorkload Prioritization

About

From automating billing processes at BlackRock to designing fraud-proof onboarding at Plivo, I’ve made a habit of simplifying the complex. Whether it’s slashing inquiry turnaround by 99% or improving sign-up conversions by 40%, I’m all about optimizing, automating, and scaling. I specialize in enhancing customer experiences by building products that solve real-world problems with efficiency and flair. In previous roles, I’ve led cross-functional teams, reduced operational bottlenecks, and implemented game-changing self-service tools that saved resources and delighted users. When I’m not busy crafting product strategies, you might find me creating new recipes, baking, or learning the most random skills (currently into demystifying the world of AI and prompts). Let’s connect and chat about product innovation, customer experience, tech trends, or just some good old strategy talk!

Experience

8 yrs 6 mos
Total Experience
4 yrs 3 mos
Average Tenure
--
Current Experience

Plivo

Product Manager

Nov 2023Aug 2024 · 9 mos · Bengaluru, Karnataka, India · Remote

  • Product Manager for FinSys and SelfServe, the gatekeepers of Plivo, dedicated to enhancing client experience. Focus areas encompass designing and refining of billing/invoicing, payments modules, user onboarding, self service, and fraud control mechanisms.
Business AnalysisWireframingProduct ManagementCustomer Experience

Blackrock

3 roles

Product Manager

Promoted

Nov 2020Nov 2023 · 3 yrs

  • Product Manager on the Product Expert team, dedicated to optimizing client experience through the development of self-service and automation tools. Key focus areas include the Aladdin User Portal (a user maintenance tool), Portfolio Toolkit (a portfolio/fund management tool), and Billing solutions.
Product TrainingStakeholder ManagementProduct ManagementCustomer Experience

Full Stack Developer

Jul 2016Oct 2020 · 4 yrs 3 mos

Python (Programming Language)JavaSoftware DevelopmentFull-Stack Development

Intern

Jan 2016Jul 2016 · 6 mos

JavaTeamwork

Fission labs

Intern

Jun 2015Jul 2015 · 1 mo · Hyderabad Area, India

Python (Programming Language)Natural Language Processing (NLP)

Education

Vellore Institute of Technology

Bachelor of Technology (B.Tech.) — Computer Science

Jan 2012Jan 2016

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