Jan 2023 – Jan 2024 · 1 yr

• Led data and operations for 45,000+ Direct Contracting Entity (DCE) lives and 55,000+ Medicare Advantage (MA) lives across Dallas-Fort Worth Metroplex, East, and West Texas markets, encompassing over 60+ separate practices and managing 7 Electronic Medical Record Systems (EMRS)
• Managed legal agreements, including addendums, lease agreements, and Burden Of Illness (BOI) incentives, determining how long, how many, and how often to ensure compliance and foster collaborative partnerships
• Orchestrated the monthly preparation of presentation slide decks, tracking jobs to be done, organizing executive and board meetings while facilitating effective communication and decision-making
• Designed, implemented, and optimized attribution processes, enhancing member tracking accuracy and yielding a notable increase in operational efficiency
• Designed and executed reporting mechanisms, providing real-time visibility into key metrics, contributing to an increase in informed decision-making
• Developed operational protocols, leading to an increase in standardized procedures and improved overall healthcare effectiveness
• Conducted monthly and ad hoc training sessions for practice clients and company staff, resulting in a skilled workforce leading to an overall enhancement in operational proficiency

Jan 2023 – Jan 2023 · 0 mo

• Implemented and oversaw quality programs for Medicare Advantage and ACO REACH across eight primary care practices in Texas and Tennessee
• Collaborated with practice quality teams to enhance Star Rating performance, focusing on clinical measures through the Healthcare Effectiveness Data and Information Set (HEDIS) and patient experience measures through Consumer Assessment of Healthcare Providers and Systems (CAHPS)
• Engaged with payors to secure quality reports, address data issues for improvement, and develop tools for managing clinical care gaps and enhancing patient experience
• Led a team of two Quality Support Specialists responsible for conducting medical record reviews, demonstrating expertise in Program Management, Motivation and Leadership, Data Management, Quality Assurance, and Communication

Jan 2022 – Jan 2023 · 1 yr

• Assisted the operations team in developing and executing programs, including coordinating data needs and workflows to increase reassessment and acknowledgment rates exceeding 92%
• Successfully planned and executed critical projects and operations assigned by senior leaders, which involved hands-on work with providers, executives, vendors, or other stakeholders to implement innovative care models
• Assisted physicians and office staff in understanding and achieving their goals within the Risk Bearing Entity (RBE) by conducting quantitative and qualitative analyses, providing operational/project management support, and communicating risk model tenets during routine office visits
• Successfully coordinated and implemented an average of 1-4 new programs or capabilities monthly within the offices in partnership with the physician group, utilizing problem-solving, process improvement, and change management methodologies
• Collaborated with market leads and contributed to a region-wide attribution work group, achieving a measurable 20% improvement in data streamlining and workflow efficiency related to member attribution

Jan 2022 – Jan 2023 · 1 yr

• Conducted quantitative and qualitative analyses to support performance improvement efforts by looking at Burden of Illness (BOI) metrics along with evaluated patient data to reach the 92% overall reassessment and acknowledgment rate goal
• Contributed to establishing and maintaining market project and program management methodology, achieving a 15% improvement in standardization and other department procedures
• Coordinated planning, development, and implementation of new programs or capabilities in partnership with the physician groups to lead to over 90% success rate within our practice POD structures
• Responsible for planning and executing critical projects and operations assigned by senior leaders
• Worked with providers, executives, vendors, and stakeholders to implement innovative care models

Jan 2022 – Jan 2023 · 1 yr

• Oversaw all attribution processes: data stream management, workflow improvement, new market support, and system testing
• Managed Direct Contract Entity staff/clinician rosters, training, and Medicare member alignment initiatives
• Collaborated with operations leaders and physician office partners to establish and maintain a metric-driven attribution workflow, ensuring reliability and efficiency in the process
• Interfaced with health plan leaders and functional experts to ensure proper assignment of Senior Care Advantage members to obtain and hold a 95% attribution rate throughout the year
• Participated in an enterprise-wide attribution workgroup
• Developed ad-hoc attribution reports for agilon health executives and practice partners

Aug 2020 – May 2022 · 1 yr 9 mos · Austin, Texas Metropolitan Area

• • Between August 2020 and November 2021, I was enrolled in a Doctor of Physical Therapy program in Austin, Texas. However, I consciously decided to pivot my career within the healthcare sector in November. Subsequently, I embarked on a new academic journey. I pursued a Master of Healthcare Administration degree at Des Moines University, where I continued to deepen my knowledge and skills. This transition allowed me to explore and focus on specific aspects of healthcare that align more closely with my career goals and aspirations.

Jan 2019 – Jan 2020 · 1 yr · Missouri Orthopaedic Institute/ Neurological Rehabilitation Center

• Collaborated closely with the clinic manager to streamline the processing of reports, and patient outcomes, and reinforced the efficiency of data entry procedures
• Played a pivotal role in the establishment of the stroke program in partnership with Mizzou Therapy Services, demonstrating a commitment to expanding healthcare services
• Gathered and analyzed data spanning physical, occupational, and speech therapy, facilitating comprehensive tracking and reporting capabilities
• Provided valuable support to Physical, Occupational, and Speech Therapists by assisting with daily visits and ensuring they had the necessary resources to deliver smooth and effective treatments
• Actively pursued knowledge and expertise in diverse aspects of physical therapy, including outpatient orthopedic, outpatient neurological, and aquatic therapy, through consistent engagement and learning opportunities at the clinic
• Diligently maintained and organized all aspects of the clinic's operations, ensuring that both patients and therapists experienced a hassle-free and efficient environment

May 2018 – Aug 2018 · 3 mos · Columbia, Missouri, United States

• Maintained a consistently professional and positive demeanor while collaborating with physical and occupational therapists daily, fostering a cooperative environment in the clinic
• Played a crucial role in restoring the functionality of the DARI Motion system and DARTFISH technology, contributing to a more technologically advanced clinic
• The implementation of DARTFISH video analysis significantly enhanced our ability to analyze patients' conditions, empowering therapists to deliver more effective and targeted care
• Contributed to creating a well-rounded clinic that stays up-to-date with the latest healthcare innovations, ensuring ongoing progress in the field of healthcare

Jan 2016 – Jan 2020 · 4 yrs · Columbia, Missouri Area

• Prioritized creating a seamless and exceptional customer experience by actively engaging in conversations with customers from their entry into the store
• Advocated for and maintained the company's high merchandise presentation standards, emphasizing top-quality sporting brand equipment
• Promoted various company initiatives, including sales, scorecards, credit cards, and seasonal promotions, to establish a personal connection with customers
• Implemented strategies to enhance customer assistance and support, ensuring the highest level of service during their shopping journey
• Focused on championing the brand through a commitment to excellence, both in customer interactions and the presentation of merchandise in the store

Jan 2015 – Jan 2016 · 1 yr · Aurora, Illinois

• Developed strategic plans for store sections based on sales data and customer preferences
• Received accolades for outstanding performance, recognized by the Abercrombie Regional Midwest Division Manager and Store Managers
• Played a key role in training new employees, offering guidance on sales techniques, customer service, and company policies
• Successfully implemented strategic plans, contributing to measurable improvements in-store performance
• Maintained a commitment to excellence, fostering a positive and high-performing store environment

Jan 2015 – Jan 2015 · 0 mo · Greater Chicago Area

• Committed at The Resurrection Project to building meaningful connections and motivating individuals to embody their faith and values for the enrichment of communities
• Contributed to the upkeep and enhancement of housing and communal spaces in Pilsen, undertaking responsibilities like repairing items, conducting thorough cleaning, and collaborating with residents
• Strived to create a secure, vibrant, and joyful living environment by organizing community-oriented and enjoyable activities during my time with The Resurrection Projet

Jan 2014 – Jan 2015 · 1 yr · Naperville, Illinois

• Held a versatile role in the kitchen encompassing responsibilities such as cleaning, maintaining kitchen equipment, cooking, food preparation, and handling tasks on the oven and the line
• Balanced kitchen duties with serving responsibilities, ensuring a seamless experience for customers by delivering excellent food and service
• Demonstrated proficiency in multitasking and adaptability, seamlessly transitioning between kitchen and serving roles to contribute to a smooth operation and customer satisfaction

Jan 2013 – Jan 2013 · 0 mo · Naperville, Illinois

• Collaborated closely with the company owner on remodeling and construction projects with the overarching objective of delivering high-quality products and services to homeowners
• Engaged in physically demanding tasks, including heavy lifting and precise measurements, to ensure strict compliance with building guidelines during the remodeling and construction projects
• Prioritized exceptional customer service by actively listening to homeowners' needs and surpassing their expectations throughout the entirety of the projects
• Found the experience to be personally rewarding as it blended craftsmanship, hard work, and an unwavering commitment to achieving customer satisfaction