Sachin Ahlawat

Business Development Executive

Gurugram, Haryana, India8 yrs 5 mos experience

AI Enabled

Key Highlights

Proven track record in client relationship management.
Expertise in digital marketing and social media strategies.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a Digital Marketing and Account Management professional with a focus on B2B client relations.

Contact

Skills

Core Skills

Account ManagementClient RelationsProject ManagementSocial Media ManagementContent Marketing

Other Skills

Analytical SkillsApple CertificationApple CertifiedApple Search AdsBrand AwarenessBrand StrategyBusiness PlanningBusiness-to-Business (B2B)Client Relationship StrengtheningCommunicationCompetitive AnalysisCopywritingCrisis CommunicationsCrisis ManagementCross-functional Team Leadership

About

Hi there! 👋 Welcome to my LinkedIn profile. I'm an experienced Account Manager with a proven track record of handling clients across various sectors, including real estate 🏡, fashion & lifestyle 👗, e-commerce 🛒, edtech 📚, and logistics 🚚. My expertise lies in managing client relationships, onboarding new clients, developing and executing strategic plans, and leading dynamic teams. I specialize in coordinating efforts across content creation ✍️, performance marketing 📈, creative projects 🎨, social media management 📱, and SEO 🔍. My goal is to deliver tailored solutions that drive growth and success for each client I work with. Some of the esteemed clients I've had the pleasure of working with include ATS Greens, CREDAI National, EMAAR India, Silverglades, Tulsi Online by Neeru Kumar, and CANVAS (from the house of Tulsi Online), just to name a few. With a passion for project management and client relations, I thrive in fast-paced environments and am dedicated to achieving outstanding results through cohesive team collaboration and innovative strategies. Let's connect and explore how we can collaborate to create impactful strategies and drive success together! 🤝

Experience

8 yrs 5 mos

Total Experience

1 yr 6 mos

Average Tenure

8 mos

Current Experience

Cog culture

Account Director

Aug 2025 – Present · 8 mos · Gurugram, Haryana, India · On-site

Account ManagementBrand StrategyClient RelationsClient Relationship StrengtheningCommunicationCross-functional Team Leadership+7

Wiredus media

3 roles

Account Director

Promoted

Apr 2025 – Jul 2025 · 3 mos · Gurugram, Haryana, India · On-site

Clients: Monica Sarin Foundation | Anant Raj Green Energy Private Limited (GreenPolis) | Balaji Anant Raj Ventures Limited | Asset Realty Hub
Key Responsibilities:
Build, maintain, and foster strong relationships with clients, serving as the main point of contact.
Develop strategies to retain existing clients and ensure the highest levels of client satisfaction.
Execute social media strategies aligned with overall marketing and business goals.
Monitor social media channels for audience engagement and respond to inquiries on time.
Analyze client strategy and develop account plans aligned with client goals and objectives.
Ensure seamless communication with clients to provide updates on project progress and milestones.
Monitor key metrics and performance indicators related to client accounts.
Identify and mitigate risks that may impact client satisfaction or project success.
Collaborate with internal teams to ensure seamless delivery of services and solutions to clients.

Crisis ManagementBusiness PlanningAnalytical SkillsCrisis CommunicationsProject ManagementTeam Management+3

Associate - Account Director

Jul 2024 – Mar 2025 · 8 mos · Gurugram, Haryana, India · On-site

Clients: ATS Greens | CREDAI National | EMAAR India | Silverglades | Trikaya Unwind

Account ManagementClient RelationsClient Relationship StrengtheningProject ManagementDigital MarketingMarketing Strategy+2

Client Success and Social Media Manager

Feb 2022 – Jun 2024 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

Clients: ATS Greens | CREDAI National | EMAAR India | Silverglades | Trikaya Unwind | Tulsi Online by Neeru Kumar, and CANVAS (from the house of Tulsi Online)

Account ManagementClient Relationship StrengtheningProject ManagementMarketing StrategyCommunicationClient Relations

Merakii

Social Media Manager

Jun 2021 – Jan 2022 · 7 mos · Delhi, India · On-site

Clients: LaunchMyCareer | Nisa Education | Indo Innovations | SpaceMantra | Edgetech Air Systems Pvt. Ltd. | Geetanjali Homestate Private Limited | Berrylush | Baidyanath | Azzah Perfumes
Key Responsibilities:
1. Strategic Planning & Content Strategy -
Aligned social media efforts with business goals to ensure meaningful engagement.
Conducted market research & competitor analysis to stay ahead of trends.
Created a detailed content calendar for consistent and engaging posts.
Defined and maintained a strong brand voice across all platforms.
2. Content Creation & Management -
Developed engaging content, including text, images, videos, and infographics.
Optimized posts for different platforms based on best practices.
Managed and curated content to ensure quality and relevance.
Stayed updated on industry trends and adapted strategies accordingly.
3. Community Engagement & Management -
Engaged with followers by responding to comments and messages promptly.
Built and nurtured an active online community.
Monitored brand mentions and audience sentiment.
Handled customer inquiries efficiently to maintain positive relationships.
4. Data Analysis & Performance Optimization -
Tracked key social media metrics like reach, engagement, and conversions.
Analyzed performance data to refine content strategies.
Provided regular reports with insights and recommendations.
Optimized campaigns using data-driven decisions to improve results.

Social Media StrategyPaid MediaContent MarketingAccount ManagementClient RelationsSocial Media Management+3

American express

Senior Account Manager

Feb 2020 – Feb 2021 · 1 yr · Gurugram, Haryana, India · On-site

Account ManagementCommunicationClient Relationship StrengtheningClient RelationsCustomer SatisfactionCustomer Service+1

Encore capital group

Account Manager

Nov 2017 – Nov 2019 · 2 yrs · Gurugram, Haryana, India · On-site

Account ManagementClient RelationsCustomer ServiceClient Relationship StrengtheningCommunicationCustomer Satisfaction

Concentrix

Account Executive

Apr 2016 – Jun 2017 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Client: Microsoft Windows & Office Products
Key Responsibilities:
Answering Customer Inquiries – Addressed customer questions about products, services, orders, and company policies.
Resolving Customer Issues – Troubleshot problems, handled complaints, and provided effective solutions.
Processing Orders and Transactions – Managed orders, processed payments, and maintained customer accounts.
Providing Product/Service Information – Delivered accurate and helpful details about products, services, and features.
Handling Returns and Exchanges – Processed returns, refunds, and exchanges as per company policy.
Maintaining Customer Records – Kept detailed records of customer interactions, inquiries, and resolutions.
Escalating Complex Issues – Forwarded unresolved cases to the appropriate teams or supervisors for further assistance.
Improving Customer Experience – Identified areas for improvement and suggested strategies to enhance satisfaction.
Collecting Customer Feedback – Gathered insights from customers to improve products, services, and processes.
Ensuring Customer Satisfaction – Strived to exceed expectations, delivering a positive and seamless experience.
Following Communication Procedures – Adhered to company policies and best practices for customer communication.