Jan 2022 – May 2025 · 3 yrs 4 mos · Delhi, India

• Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.
• Increased ARR by 20% quarter on quarter for FY'24.
• Building strong rapport and outcome conversations with customers and their key decision-makers, also collaborating with different department in helping them achieve their goals.
• Create a value-based relationship with new & existing North American Adobe SMB customers.
• Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
• Execute Marketing Qualified Leads with a defined SLA to maximize revenue.
• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
• Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

Apr 2021 – Jan 2022 · 9 mos · Noida, Uttar Pradesh, India · Remote

• Prospecting and Blueprinting clients.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and the community to promote long-term business growth.
• Developed new business and maintained renewal business by networking with valuable customers.
• Interacting with CIO, CEO, CFO, Top Management, Decision Makers to understand their recruitment needs and manage Lead Generation Process via cold calling & emails.
• Prioritized daily workflows, including all calls, quotes, and sales-related inquiries.
• Focusing on revenue generation by thorough Market Research, database building, and lead generation.
• Contacted customers by phone and email in response to inquiries.
• Promptly resolved all customer requests, questions, and complaints.
• Built relationships with customers and the community to establish long-term business growth.
• Identified and qualified customer needs developed sales strategies, negotiated and closes profitable projects.

May 2016 – Mar 2021 · 4 yrs 10 mos · Noida

• ✔ Cultivating & motivating high-performance business teams, while nurturing customer relationships and building momentum in product sales results
• ✔ Mentoring a team of 10-12 members in Process management.
• ✔ Maintaining and sustaining cordial relationships & interaction with corporate clients for business generation
• ✔ Managing the overall training operations with bottom line profitability by ensuring optimal utilization of resources for enhanced operational effectiveness within the budget
• ✔ Assessing the learning and development needs and effectively aligning programs / interventions with business objectives to increase sales effectiveness
• ✔ Imparting product knowledge to the team members and encouraging them through appropriate feedback
• ✔ Handling various activities pertaining to Online Campaign Management, Web Analytics and E-Mail Marketing
• ✔ Forwarding information to the clients related to the product offered by the company through e-mail, chat sessions and phone
• ✔ Highly efficient in developing and delivering onsite training and webinars
• ✔ Carrying out marketing activities for online leads provided by the organization as per process requirement
• ✔ Ensuring maintenance of effective MIS reports for smoothing the decision making process of the management
• ✔ Ascertaining enhancement in the profit margin of company through acquisition of new customers
• ✔ Involved in organization of motivational activities like competitions and get-togethers, etc.
• ✔ Sustaining regular check on call quality, job knowledge quiz & customer satisfaction index suggested by the Auditors
• ✔ Conceptualising the strategies and implementing to expand the business & network though reference from the existing clients.
• ✔ Generating growth in sales and revenue through conceptualizing and implementing excellent marketing strategies
• ✔ Analysing market trends to provide critical inputs for business development initiatives and formulation of selling and marketing strategies.