Sahana Gopu

Product Manager

Hyderabad, Telangana, India9 yrs 6 mos experience

Highly Stable

Key Highlights

8 years of experience in product management and analytics.
Expertise in payments and customer experience.
Proven track record of successful product launches.

Stackforce AI infers this person is a Fintech Product Manager with strong analytical and stakeholder management skills.

Contact

Skills

Core Skills

Product ManagementPayments

Other Skills

Agile MethodologiesAnalyticsBusiness AnalysisBusiness Case PreparationBusiness-to-Business (B2B)CCardsCognosCompetitive AnalysisCredit CardsCustomer Focused DesignCustomer OnboardingCustomer ResearchData AnalysisData Structures

About

8 year experienced product and analytical professional with expertise in payments, customer experience, cards, product management, stakeholder management, SAS, Tableau, SQL and VBA. Strengths: • Stakeholder Management: Managing major customers like Croma, Starbucks, Reliance etc., • Product strategy and launch • Expertise in SQL, SAS, VBA • Expertise in credit card and payments industry

Experience

9 yrs 6 mos

Total Experience

4 yrs

Average Tenure

1 yr 5 mos

Current Experience

Franklin templeton

Senior Product Manager

Jan 2025 – Present · 1 yr 5 mos · Hyderabad, Telangana, India · Hybrid

Pine labs

3 roles

Senior Product Manager

Promoted

Apr 2024 – Jan 2025 · 9 mos

Product manager 2

Dec 2022 – Mar 2024 · 1 yr 3 mos

Led the development and launch of merchant app & web platform, ‘Pine Labs One’ that garnered 1.5L installs in the first 6 months of launch. Managing relation with key merchants like Lenskart, Croma, IKEA, Decathlon etc., providing innovative product solutions.
Spearheaded the ideation and launch of merchant companion Pine Labs One App and Web
Drove 1.5L installs and 50K MAU within 6 months by introducing incentives for field agents and interventions in merchant lifecycle
Gained 78% adoption from enterprise merchants on web portal by leading a PAN India GTM with ~100 key enterprise merchants
Achieved 60% MoM retention by implementing engagement levers across Pine Labs Paylater and UPI payment journeys
Reduced 50% of support ticket volume by enabling self-serve capabilities for top merchant issue categories
Streamlined the refund process by developing and launching back-to-source refund processing feature via the Pine Labs One Web
Onboarded 5 and retained 8 major merchants that required refunds by providing highly controlled and secure API based refunds
Customer Research
Interacted with more than 70 key merchants in-person like Shangri La, ITC, Taj, Titan, A2B, Poorvika Mobiles etc., and gathered insights leading to product solutions development.

Product ManagementStakeholder ManagementCustomer ResearchPaymentsSQLSAS+2

Product manager 1

Jul 2021 – Dec 2022 · 1 yr 5 mos

Citi

2 roles

Senior Data Analyst

Mar 2018 – Feb 2020 · 1 yr 11 mos

Data Analyst

May 2015 – Feb 2018 · 2 yrs 9 mos

Ecil

Engineering Intern

May 2013 – May 2013 · 0 mo · Hyderabad Area, India

Worked in Radiation Detection and Instrumentation Division on Contamination Monitors
Concentrated on detection of radiation levels in a human body working at nuclear power plants