Saksham Dhar

Product Manager

Gurugram, Haryana, India8 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in leading international teams on offshore projects.
  • Strong background in IT Service Management and Incident Management.
  • Proficient in public speaking and leadership.
Stackforce AI infers this person is a skilled IT professional with expertise in Service Management and Cloud technologies.

Contact

LinkedIn

Skills

Core Skills

It Service ManagementIncident Management

Other Skills

Analytical SkillsBig Data AnalyticsC++Change ControlChange ManagementCherwell Service Management (CSM)Cloud project managementComputer ScienceConfluenceCustomer ServiceData AnalyticsGoogle Cloud Platform (GCP)IT EscalationIT Infrastructure ManagementIT Operations

About

Skilled in Problem management, Change management and overall Service Management, .Net Framework, C/C++, O365, and skilled information technology professional with a Bachelors in Engineering focused in Computer Science from Chandigarh University. I would say I'm very ambitious and have the ability to achieve my objectives.Be a good person and continue to learn and grow. I am good in public speaking, leadership and have good presentation skills as well. Worked with international organizations by leading teams for multiple offshore projects.

Experience

8 yrs
Total Experience
4 yrs
Average Tenure
4 yrs 8 mos
Current Experience

Accenture

2 roles

Scrum Master

Aug 2022 – Present · 3 yrs 10 mos

Cloud Service manager and Scrum Specialist

Oct 2021 – Sep 2022 · 11 mos

Wipro limited

2 roles

Team Lead

Promoted

Jul 2019 – Oct 2021 · 2 yrs 3 mos

Service Management Specialist

Jun 2018 – Jul 2019 · 1 yr 1 mo

  • Incident managent.
  • ”Ownership” of incidents throughout its life cycle and closure.
  • Front end “stakeholder engagement”.
  • “Transparent communications".
  • “Proactive" root cause analysis and resolution of all "L2 issues".
  • First point of contact.
  • Resolution of customer issues within the defined SLA limit.
  • Well versed with the ITIL process.
Incident managementStakeholder engagementTransparent communicationsRoot cause analysisResolution of customer issuesITIL process+2

Education

CHANDIGARH UNIVERSITY

Bachelor of Engineering (BE) — Computer Engineering

Jan 2013 – Jan 2017

Stackforce found 100+ more professionals with It Service Management & Incident Management

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