Sep 2018 – Mar 2020 · 1 yr 6 mos

• After working in the HCD team for 5 years, I had the honor of taking over as Head of HCD in 2018. I led the Human-Centred Design (HCD) Centre of Excellence at CommBank, managing a cross-functional team specialising in CX strategy, POCs, service design, and behavioural research. My team developed strategic roadmaps for various business units across the Group, including Digital, Small Business, Business Banking, Private Banking, and ASB New Zealand. My leadership extended to advisory roles for the Group’s fintech startups, where I contributed to product, go-to-market and CX strategies for Credit Savvy, Home-In, and Unloan.
• Key Achievements:
• ‘The Future of Branch’ strategy paper for ASB Bank in New Zealand
• ‘The Future of Work’ strategy paper for Commonwealth Bank Group Property - which informed the design of CommBank’s new South Eveleigh Precinct.
• The establishment and rollout of the Design Thinking graduate training program. This 5-week program has been a tentpole of the RBS graduate program since its inception in 2018.
• The successful pitch and seed funding of Unloan in late 2019.

Jun 2015 – Nov 2018 · 3 yrs 5 mos

• Before taking on the leadership role of the HCD Centre of Excellence in 2018, I led HCD projects across the Commonwealth Bank Group as a member of Human Centred Design - CommBank’s in-house Design Thinking Agency. Using lean, innovation and service design methodologies, I led the development of strategies, service visions, and roadmaps for new customer experience and innovation across the Group.
• Key Achievements:
• Successful funding of the Digital Deposit Codes platform enabling streamlined cash deposits at CBA ATMs and branches for small businesses across the country.
• CBA’s Future Vision for Home Buying HCD Strategy Paper (the work that led to Home-in’s funding)
• The successful selection and funding of CBA’s partnership with Verifone based on the detailed needs analysis from the research I led for the Business Bank in 2019
• ‘Best of the Best’ finalist: CommBank Retail Banking Services for Digital

Mar 2018 – Jun 2019 · 1 yr 3 mos · Sydney, New South Wales, Australia · On-site

• As one of the founding members of the Home-In team, I was brought in to lead product, design and delivery for seed, pilot and subsequently launch. Home-in is a digital assistant that helps home buyers get AI-powered legal advice. A first-of-its-kind fintech in Australia, our success led to full funding through Commonwealth Bank’s x15 Ventures and partnerships with law firms nationwide.
• Prior to this role, I had a leading role in the customer strategy work that underpinned Home-In’s initial funding round. The experience and learnings from my first fintech startup has shaped how I think about funding rounds, startup, go-to-market and product delivery today. After the initial

Jan 2012 – Jun 2015 · 3 yrs 5 mos · Botany, NSW Australia

• At Breville, I led the design and delivery of award-winning food preparation products, from early market research, concepting and testing, all the way through to mass production. My role encompassed market research, user testing, industrial design, prototyping, patent documentation and UX design. I worked closely with cross-functional teams, both in Sydney and Guangzhou, to ensure that products met design and business goals, contributing to Breville’s reputation for excellence in product innovation.
• Key Achievements:
• Led the design and development of the Breville BCP600 Citrus Press, which won the 2015 Red Dot and Good Design awards.
• Filed over 20 design and innovation patents, many of which still appear in Breville’s multi-award-winning product lineup today.

Jul 2010 – Oct 2011 · 1 yr 3 mos · Surry Hills, Sydney, Australia · On-site

• Ideal Industrial: July 2010 – December 2010
• 4Design: March 2011 – October 2011
• After returning from my internship with Dyson in the UK, my junior design roles with 4Design and Ideal Industrial were my first real, full-time design roles in Australian product design agencies. I contributed to the design and development of consumer and industrial products, providing design documentation, 3D CAD modelling, and prototype testing. I played a key role in developing the award-winning Opal Card Reader system for the NSW Government, contributing to design documentation and patent applications.

Jan 2010 – Jan 2013 · 3 yrs · Kensington, NSW

• As a guest lecturer and tutor at UNSW’s Faculty of Design, Architecture and Building, mentored senior design industrial and product design students on their honours projects. I shared my experiences as a young designer and winner of the James Dyson International Design Award winner and Australian Good Design Award while providing industry insights into product design, manufacturing processes, and innovation while mentoring students on project scope, relevance, and execution.
• Key Contributions:
• Delivered guest lectures at The Powerhouse Museum and Apple Sydney’s “Design Professionals” panels.
• Presented ‘From Uni, to Dyson, to now’ at 2013 Sydney Design Week sharing insights into design trends and professional practice for aspiring industrial designers.