Jul 2022 – Present · 3 yrs 10 mos

• ► Built a platform dedicated to mentoring and upskilling product managers through real-world tools, resources, and insights.
• ► Developed content and coaching programs for early- and mid-career PMs, bridging the gap between theory and practice.
• ► Created Product Girl, a centralized platform for aspiring and experienced product managers to learn, mentor, and grow in their careers.
• ► Developed a community-driven ecosystem that provides resources, mentorship, and industry insights to improve how product managers work, collaborate, and lead.
• ► Designed and launched a content hub, career development tools, and networking opportunities to bridge the gap between theory and real-world product management execution.
• ► Advocate for the product management profession, sharing insights on best practices, leadership, and career growth strategies to elevate the next generation of product leaders.

Jun 2021 – Jul 2025 · 4 yrs 1 mo · Remote

• ► Designed and implemented product development frameworks that standardized delivery practices across 4 teams, cutting time-to-launch by 12 weeks and improving strategic alignment across engineering, design, and business stakeholders.
• ►Architected and scaled internal tooling and automation strategies that boosted team productivity by 40%, eliminating significant manual inefficiencies and reducing process cycle times.
• ► Directed the enterprise-wide Microsoft 365 migration for 120,000 users, completing the rollout in 3 months, delivering $1.25M in cost savings, and strengthening security posture and operational efficiency.
• ► Spearheaded a large-scale digital workplace transformation, implementing adoption frameworks and engagement strategies that increased active usage across enterprise platforms by 90%.
• ► Defined and drove the strategic product vision for next-generation enterprise platforms, establishing roadmaps that aligned 6 cross-functional teams and directly supported 6 million in business growth.

Nov 2018 – Jun 2021 · 2 yrs 7 mos · Remote

• ► Led a company-wide digital workplace transformation initiative, defining and executing a strategic
• product roadmap that improved user adoption by 50% and 60% engagement across enterprise platforms.
• ► Built, designed and launched an enterprise-wide asset management platform in 90 days, tracking 40,000+ company-owned devices, driving a 99% reduction in loss and theft, and improving compliance scores by nearly 100%
• ► Led the development and global deployment of an enterprise security platform across 200,000+ devices, reducing security incidents and breaches by 90% and operational efficiency organization-wide.
• ► Implemented an automated internal notification system, optimizing workflows and communication, resulting in a 40% boost in employee productivity.
• ► Redefined software strategy by introducing a new product vision and roadmap that transformed legacy platforms into a scalable, customer driven ecosystem supporting future growth

Apr 2017 – Jul 2018 · 1 yr 3 mos · Miami, Florida

• ► Led a 30-person cross-functional team across product, engineering, and UX, driving collaboration and execution.
• ► Implemented A/B testing strategies that directly contributed to 60% revenue growth through continuous optimization.
• ► Defined and executed a customer-centric eCommerce strategy, resulting in a 100% increase in conversion rates within one year by enhancing user experience and personalization.
• ► Developed a data-driven product roadmap, accelerating time-to-market by 50% while optimizing internal operations for scalability and efficiency.
• ► Led a seamless migration of 350+ websites in just six months, enabling business expansion and unlocking new revenue opportunities.

Apr 2016 – Mar 2017 · 11 mos · Miami, Florida

• ► Founded Visa’s first Digital Product and Program Management division, establishing governance, delivery frameworks, and cross-functional operating models to support enterprise-scale digital payment and customer care platforms.
• ► Developed and led customer experience platforms that modernized engagement workflows, improving customer satisfaction scores by 60%, increasing engagement rates by 40%, and reducing resolution times by 50%.
• ► Implemented product management best practices, including roadmap planning, stakeholder alignment, and outcome-based prioritization, creating repeatable processes that accelerated product delivery timelines.

Aug 2014 – Apr 2016 · 1 yr 8 mos · Miami, Florida

• ► Founded Visa’s first Global Fintech Innovation Center across 25 countries, spearheading the integration of cutting-edge customer service technologies that increased efficiency by 40%.
• ► Led the end-to-end strategy and delivery of internal SaaS products supporting Visa’s Global Customer Care Services organization, improving agent efficiency by 50% and reducing average case handling time by 40%
• ►Established a scalable innovation framework that became the standard model for identifying, prioritizing, and delivering customer experience improvements.
• ► Drove enterprise-wide adoption embedding structured process workflows through agent and customer feedback for prioritization into product enhancements