Apr 2021 – Dec 2022 · 1 yr 8 mos · Gurugram, Haryana, India

• Key Partner/Account Manager
• Product – Full Stack Payment Solutions, Lending Services, Payout Services, Corp Cards etc.
• Responsibilities:-
• Work closely with the cross functional team to ensure "Razorpay" is fully leveraging all elements identified in the agreements to maximize revenue and increase penetration
• Optimize established relationships to ensure maximum revenue and business partner demands are met with focus on improving the customer experience
• Monitor, measure and propose strategies to continually improve merchant performance, Cost reduction. payment method optimization, market penetration and brand advancement
• Maintain constant and consultative interactions with enterprise accounts to understand client health, geographical coverage, successes, and challenges with the Razorpay Full Stack payment system
• Maintain effective working relationships with relevant departments within the organization to ensure excellent information flow and feedback on of process, policy and product changes that will affect the Large/Enterprise Merchant segment
• Identify opportunities for proactive discussions with the merchant regarding their business, growth strategies and recommendations as to how "Razorpay" may assist in meeting overall profitability objectives
• Customer base :- Reliance businesses, Bookmyshow, Zomato, Swiggy, Ubereats, Ola taxi, Cred, and40+ business

Jan 2020 – Apr 2021 · 1 yr 3 mos · Gurugram, Haryana, India

• Portfolio Growth Manager / Relationship Manager (B2B) Individual Contributor
• Major KRA – Strategic Alliance, Portfolio growth, Client Retention, Client Acquisition, Cross- selling / Upselling
• Product –
• Portfolio Size – 2M USD
• Responsibilities: -
• Worked towards strategic planning support, identified the right target markets, set the portfolio up for
• success within their non-domestic footprint, providing insights and hands-on support.
• Managed account growth through implementing campaign solutions: developed campaign strategy and built
• campaigns, monitored and optimized performance to meet and exceed customer marketing Key
• Performance Indicators (KPIs).
• Managed relationships with cross-functional teams across the PayPal environment for executing committed
• deliverables to Large and Mid-Market clients in CBT markets.
• Identified international growth opportunities based on existing frameworks and tools, and developed new
• ideas and approaches to optimize growth for assigned portfolio of merchants.

Nov 2017 – Dec 2019 · 2 yrs 1 mo · Gurugram, Haryana, India

• Senior Key Partner Specialist (B2B)
• Team Size – 14 members
• Major KRA – Client Acquisition, Cross- selling / Upselling, Strategic Alliance, Key account management.
• Product – SAAS Product (Tax Benefits, Gifting Solutions, Digital Cafeteria Solutions), Fintech Industry, Startups.
• Responsibilities: -
• Liaison between product, support and sales team to provide error free and seem less digital payment solution to the corporate employees through Zeta’s digital wallet and tax saving suite of products.
• Pilot new business initiatives & strategies to meet changing customer expectations, thereby resulting into high level of customer satisfaction and increase in market share, sales volume & added bottom line
• Driving sales initiatives & achieving desired targeted bottom line with overall responsibility of ROI and exploring marketing avenues to effectively build consumer preferences & drive volumes
• Carried out strategic alliances/ partnerships by analyzing market trends also did cross selling /upselling in the corporate via offering other services of Zeta like Cafeteria solutions (Digitalizing the cafeteria), Gifting product solutions (Digital Card based gifts, Brand Vouchers (Amazon etc.), Expense management solutions to corporate and reseller thereby ensuring higher market profit.
• Customer Base :- Amazon, TCS, Infosys, Publicis, HCL, Wipro, and 70+ business

Apr 2016 – Oct 2017 · 1 yr 6 mos · Noida Area, India

• Business Manager (Sales and Customer Success)
• Team Size – 50+ members
• Product - (JDOMNI – SAAS Product designed for retail industry)
• Major KRA – Strategic Alliance, Portfolio growth, Client Retention, Client Acquisition, Cross- selling /Upselling
• Responsibilities –
• Lead a skilled team of over 50 + executives across multiple departments accountable for taking care of all aspects of JD Omni ranging from Sales, Retention, after sales services, troubleshoot and customer support.
• Collaborate with internal stakeholders for identifying transformational opportunities to follow go-to-market (GTM) strategy that will drive sales efficiencies and execute them till last mile.
• Involve in the direct training of the Sales, Customer support, and training team for the better understanding of the product (JDOMNI) over the period.
• Ensure the management of all IT service support for JD Omni, includes but not limited to Incident Reporting, Operations Management etc

Mar 2013 – Nov 2013 · 8 mos · New Delhi Area, India

• Project:
• Techvedic is a technical support startup company which helps United States and United Kingdom customer with their computer and peripheral related queries over the telephone, chat and email.
• Responsibilities:
• 1. Established strong working relationships with other disciplines within the Company to achieve superior customer service
• 2. Supported the Customer Service Manager in addition to handling normal customer service responsibilities.
• 3. Responsible for managing the whole night shift team including Customer service and sales team.
• 4. Ensured timely and effective communication directly with customers and responsible for the customer computer related queries and payment issues.
• 5. Responsible for effective response to customers by communication to all departments to meet needs
• 6. Utilized/created and monitored data sheets and reports in MS-Excel spreadsheets at an advanced level
• 7. Politely described products to customers and accurately explained details and care of services via telephone.
• 8. Provided an elevated customer service experience to generate a loyal clientele.
• 9. Served as the main liaison between customers, management and sales team.
• 10. Proficient in MS Excel, Word, PowerPoint, and Outlook

Aug 2012 – Apr 2016 · 3 yrs 8 mos

• Assistant Manager Team Size – 20+
• Product – SAAS Product (WaveTec), IT Consulting. IT Staffing
• Major KRA – Client Acquisition, Relationship Management, Portfolio growth, Client Retention, Client Acquisition, Cross- selling / Upselling
• Responsibilities:
• Led and mentored the teams and ensured that they are effective in their roles and can operationalize the overall Sales of RPO services, staffing strategy, nominating team members for various training programs held within to enhance their personal & professional skills
• Directed/managed Recruiters’ customer development activities, including face to face client interaction to developing an excellent business relationship with existing & inactive customers to build and retain revenue.
• Optimized sales team productivity and conversion effectiveness, managed team expectations to ensure high call volume, and conducted weekly performance evaluations to assess quality, retention, and volume of all sales for both Indian and United States market.
• Worked with senior management to discuss business strategies, diagnosed current organization performance, and developed plans to build organization capabilities and supported business growth.
• Collaboratively developed competency chart using strategic objectives to tie the business strategy with the performance management process, driving the business goals throughout the company.
• Key Skilled in Lead generation, Prospecting, Negotiation, Closure, Enterprise Sales, Portfolio Management, Corporate Sales, Business Development, Channel Sales, Account/Client Management, Team Management, Relationship Management, Strategic Planning, Vendor Management, Key Account Management, Client Handling, Client Servicing, Client Retention, Competitor Analysis and Strategic alliances establishments.

May 2009 – Jun 2012 · 3 yrs 1 mo

• 1. Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
• 2. Approached potential clients by utilizing mailings & phone solicitation; making presentations to groups at company-sponsored gatherings; speaking to many groups on the subject of financial well-being
• 3. Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals
• 4. Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
• 5. Responsible for sales and implementation of insurance policies and services for potential customer in the allotted area.
• 6. Maintained a good and healthy relationship with all my clients and colleagues.
• 7. Explained and sold the best insurance and financial services as per the customer requirement.