Sangeeta Mahapatra

Business Development Executive

Bangalore Urban, Karnataka, India7 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Over 6 years in Customer Success and Digital Adoption.
  • Expert in client onboarding and relationship management.
  • Proven track record in exceeding customer expectations.
Stackforce AI infers this person is a Customer Success Specialist in the SaaS industry with a focus on digital adoption.

Contact

LinkedIn

Skills

Core Skills

Digital AdoptionClient Relationship ManagementClient SuccessBusiness AnalysisClient OnboardingSolution ImplementationSales DevelopmentCustomer EngagementCustomer Relationship Management

Other Skills

Account ManagementArticulate PresenterB2B MarketingB2CBusiness PlanningBusiness Process ImprovementClient RelationsContent IdeationCross-Functional CollaborationCustomer ContactCustomer Due Diligence (CDD)Customer OnboardingCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction

About

Result-driven Customer Success and Digital Adoption Specialist with 6+ years of track record in exceeding customer expectations. Enjoys interacting with customers and building a long-term loyal customer base. Excellent in listening to client needs, clearing, communicating the benefits of products, and developing solutions that add value for the client.

Experience

7 yrs 10 mos
Total Experience
1 yr 3 mos
Average Tenure
2 yrs 2 mos
Current Experience

Whatfix

2 roles

Digital Adoption Specialist - E2

Oct 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Whatfix DAPClient RelationsProject ImplementationStrategic PlanningProject PlanningDigital Adoption+1

Digital Adoption Specialist

Apr 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

  • Key Skills & Expertise:
  • 1)-Client Relationship Management
  • 2)-Onboarding Strategy Development
  • 3)-Digital Transformation Support
  • 4)-User Training & Enablement
  • 5)-Product Adoption & Engagement
  • 6)-Cross-Functional Collaboration
  • 7)-Process Optimization & Project Management
  • 8)-Whatfix DAP
Whatfix DAPClient RelationsOnboarding Strategy DevelopmentDigital Transformation SupportUser Training & EnablementCross-Functional Collaboration+4

Rayden interactive

Senior Analyst Client Success

Jan 2023 – Jan 2024 · 1 yr

  • Phreesia, SAAS Healthcare.
HealthcareHelp Desk SupportCustomer-Focused ServiceBusiness AnalysisTroubleshootingBusiness Planning+11

Teachmore by teachmint

Assistant Manager - International business

May 2022 – Jan 2023 · 8 mos · Bangalore Urban, Karnataka, India

  • Projects: Teachmore and MyClassCampus, edtech SAAS.
  • Helping creators, teachers, and influencers create their own brands and increase their earnings by 10x through launching their online academy, assisting them on how to develop sellable content, manage their marketing requirements, and monetize their skills.
Client OnboardingSolution ImplementationHelp Desk SupportTeam PerformanceCustomer-Focused ServiceStartups+18

Unacademy

Sr Business Development Executive

Mar 2021 – May 2022 · 1 yr 2 mos · Bangalore Urban, Karnataka, India

  • Take prospect from initial contact phase to qualified phase over the phone.
  • Understanding the needs of the customers and presenting solutions.
Direct SalesHelp Desk SupportStartupsGoogle SheetsProblem SolvingSkilled Multi-tasker+4

Mastree

Client Success Executive

Oct 2020 – Mar 2021 · 5 mos · Bangalore Urban, Karnataka, India

  • Mastree by Unacademy
Problem SolvingSkilled Multi-taskerDirect SalesHelp Desk SupportStartupsTroubleshooting+8

Solutionbuggy

Business Development Representative

May 2018 – Oct 2020 · 2 yrs 5 mos · India

Marketing ManagementDirect SalesOutbound SalesTeam ManagementHelp Desk SupportCustomer-Focused Service+23

Education

Biju Patnaik University of Technology, Odisha

Bachelor of Engineering - BE — Engineering

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