Feb 2018 – Dec 2019 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

Jun 2017 – Feb 2018 · 8 mos · Gurgaon, India

• Launched Krypton OS App to manage 3K+ field Ops agents managing 30K+ hotels across the globe.
• Launched Oyo OS App to manage 30K+ hotels across the globe.
• Scaled up the Product & Engineering team from 10 members to 80+ members managing the charters of Operations and Properties Management.

May 2016 – Jun 2017 · 1 yr 1 mo · Gurgaon, India

• Launched "I Have Space" mobile app to manage 40K+ last mile stores working as delivery partners for Amazon across India, UK, Mexico, Japan.
• Scaled up the "I Have Space" Mobile App to support 60%+ delivery volume from India.
• Reduced payment reconciliation issues from 30K+ merchants to <0.1%, helping us build trust among partners and increase adoption.

May 2015 – May 2016 · 1 yr · Gurgaon, India

• As a lead:
• Leading a team of 40+ professionals in the areas of engineering operations, research and development at Fashionandyou
• Representing Fashionandyou at various tech forums and conventions
• Recruitment of motivated and high performance team to build next set of features for the company
• Set up agile processes for Dev, QA and Release for fast development and launches

Oct 2011 – Dec 2014 · 3 yrs 2 mos · Gurgaon, India

• Services Platform (8 members team)
• Launched Integrated platform for Wallet and Loyalty programs
• Led cross functional teams for design and development of core wallet platform services and integration with various lines of businesses – Flight, Hotel, Holiday, Train, Bus etc.
• Payment Systems (7 members team)
• Launched Payment Gateway Health Monitor system
• Monitors all payment transactions on Yatra. This system helped reduced the downtime of a payment gateway from 20-30 minutes to few minutes helping increase the overall payment success rate by 3-4%.
• Trains (6 members team)
• Revamp of Trains platform on Yatra.
• Services Platform (3 members team)
• Launched Single-Sign-On system as a central user management platform
• Quickbook – One click payment
• Several core platform initiatives - central logging, exception management, transaction management etc
• Payment Systems (4 members team)
• Payment System as a common platform service
• Payment Platform as a white-label service
• Re-design and architecture of Yatra’s Payment Gateway to function as a common platform service for all products. Built a layer on common payment platform to function as a White-label for partner merchants - Intech, Redbus, Buzzintown etc. Designed reconciliation and refund processes for payments coming from external merchants.
• International cards processing on Yatra
• Online refund automation
• New payment features
• Such as One Click Payments, EMIs, Citi-Reward Points, Amex-eZeclick, Airtel Money.
• Led hiring and training initiative for technology team. Mentored new joiners on technologies, platform services and payments domain.

Jun 2008 – Mar 2011 · 2 yrs 9 mos · Noida Area, India

• Senior Software Engineer – II
• Cisco Integration manager (4 members team)
• A multichannel customer interaction hub Cisco-eGain solution used in international call centers of British Telecom, Accenture etc.
• As a senior member, I was involved in the development of all stages of this product, from conceptualization, design, architecture to implementation, deployment and performance improvements at various customers’ sites. Product was completely written using multi-threaded design constructs in Java.
• Managed customer support services 3-member team to provide post sale support services to partner organizations.
• Senior Software Engineer – I
• eGain Service (7 members team)
• eGain Service is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.
• I worked on UI enhancements for the new version of eGain Service product. Travelling to customer sites and resolving live issues were my responsibilities for this project.

Jul 2005 – Mar 2007 · 1 yr 8 mos · New Delhi Area, India

• Part of R&D team which designed patented revenue optimization solutions for airlines partnering with Optiontown.com.
• Alternate Flight Option (AFO)
• An innovative software product for the airline industry, which deals with optimization of passengers’ and airlines’ economics.
• My prime focus area for this project was database development and design. I also worked extensively on the performance improvement of the application. Various open source technologies were identified and explored to ease the development process for the application
• Flexible Reward Option (FRO)
• An innovative airline solution that mainly concerns with increasing airline revenues and load factor by allowing travelers flexibility in their travel dates.
• My responsibilities included working on the initial design for the new requirements finalized by the business development team and then working on the development of the modules. We worked using various agile methodologies like “Test Driven Development”, “Pair programming” etc. Being a startup, my roles were quite diverse extending from design to development and testing.