Sanjeev Kumar Mishra

Operations Associate

Udaipur, Rajasthan, India8 yrs 8 mos experience

Highly StableAI Enabled

Key Highlights

Over 8 years of experience in automotive field support.
Proven track record in reducing field failures by 25%.
Expert in project management and process optimization.

Stackforce AI infers this person is a seasoned automotive operations and field service expert.

Contact

Skills

Core Skills

Field Service EngineeringProduct SupportCustomer SupportProject ManagementOperations Engineering

Other Skills

5S5S CoordinatorAnalytical SkillsArtificial Intelligence for BusinessBIQBIQ CoordinatorBusinessBusiness Process ImprovementCommunicationContinuous ImprovementCorrective and Preventive Action (CAPA)Cost ReductionCustomer EngagementCustomer ExperienceCustomer Feedback Analysis

About

Creative & results-driven leader with 8+ years of experience in directing engagements including aftersales support, Field Support, Product support, Warranty management, Engineering, Operations, Project Management, Process establishment, Engineering change management, lean manufacturing & Cost Optimization, People Management across Automotive domain.

Experience

8 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

3 yrs

Current Experience

Ashok leyland

Deputy Manager

Jun 2023 – Present · 3 yrs · Udaipur, Rajasthan, India · Hybrid

Territory Service Manager

Ve commercial vehicles ltd.

Assistant Manager

Mar 2023 – Jun 2023 · 3 mos · Noida, Uttar Pradesh, India · Hybrid

Channel Service Manager

Automotive axles ltd

3 roles

Senior Field Service Engineer

Dec 2021 – Aug 2022 · 8 mos

Instrumental in seeding New product MT15i Axle Field Monitoring by User Trials with Customers (MTBD & AL) for establishing successful Performance.
 Reducing top 10 field Failures in the region by initiating solutions by constant pursuance with Plant, Engineering and R &D Teams.
 Successfully achieved 25% target of reducing Field Failure in FY-23.
 On Job Training at site for product diagnosis & troubleshooting support for Customers (AL, MTBD &
VECV).
 Spearheaded studying, recognizing, and implementing innovations made possible by aggregation systems in order to fulfill customer and application needs.
 Result-oriented leader capable of successfully managing and encouraging team members to achieve organizational goals through the delivery of high-quality outcomes.

Field MonitoringProduct DiagnosisTroubleshooting SupportField Failure ReductionCustomer EngagementField Service Engineering+1

Field Services Engineer

Oct 2019 – Nov 2021 · 2 yrs 1 mo

 Slipper end Suspension initial product concern setbacks, taken up with Plant, Engineering & R&D Team and successfully improved the existing design and instrumental in developing next level new kit to take application in the field.
 Axletech Products aftermarket service support & Field Failures attention in field, Product Support in line with customer.
 A critical role in reaching given objectives for CSI, service calls, and quality zero-kilometer attention within 24 hours and complaint resolution within one week of CAPA.
 Adroitly recognized in Product Failure Analysis, Warranty, Spare Parts availability in all important markets, and trust-building in goods via a vast dealer network for UP, Bihar & Uttarakhand states.

Product SupportField Failures ManagementCustomer SatisfactionField Service EngineeringCustomer Support

Operations Engineer

Jan 2017 – Sep 2019 · 2 yrs 8 mos

 Project management – from concept building to production handover.
 Setup time reduction activities through ECRS and various other methodologies.
 Brakes assembly new line process setting and line establishment for Ashok Leyland & Volvo-UD trucks.
 Assisting in Cost reduction initiatives, TPM implementation on the shop floor, Digitalization & IOT 4.0 initiatives.

Project ManagementCost ReductionDigitalizationOperations Engineering