Sarnali Das

Customer Success Manager

Bengaluru, Karnataka, India10 yrs 1 mo experience
Highly Stable

Key Highlights

  • Extensive experience in aviation customer service.
  • Proficient in emergency handling and crisis management.
  • Strong leadership skills with a focus on team coordination.
Stackforce AI infers this person is a skilled professional in the aviation industry with a focus on customer service and safety compliance.

Contact

Skills

Core Skills

Decision-makingEmpathy

Other Skills

PunctualTime ManagementInterpersonal SkillsGood listenerMultitaskingLeadershipOptimist

About

Beyond my role, I am constantly seeking opportunities for professional growth, networking, and skill development to elevate my career in the aviation industry. I am particularly interested in expanding my expertise into international airlines and leadership roles. So let's connect and exchange insights on aviation, customer service and career development !!

Experience

10 yrs 1 mo
Total Experience
9 yrs 2 mos
Average Tenure
7 yrs
Current Experience

Indigo (interglobe aviation ltd)

3 roles

Cabin Crew

Oct 2016Oct 2023 · 7 yrs

  • Assisted passengers daily,ensuring top-tier customer service and safety compliance.
  • Recognized for handling MAAS passengers and resolving in-flight issues efficiently .
  • Provided First -aid and crisis management when required.

Cabin Crew

Oct 2016Sep 2023 · 6 yrs 11 mos

Senior Cabin Crew

Apr 2016Present · 10 yrs 1 mo

  • Pre-Flight Duties:
  • 1. Safety Checks: Inspect emergency equipment, seatbelts, and safety features.
  • 2. Briefing & Coordination: Attend pre-flight briefings about flight details, special passengers, and emergency procedures.
  • 3. Cabin Preparation: Ensure cleanliness, proper catering supplies, and availability of safety cards.
  • During Flight Duties:
  • 1. Passenger Assistance: Help with boarding, seating, and luggage placement.
  • 2. Safety Demonstration: Demonstrate safety procedures and emergency exits.
  • 3. Ensuring Compliance: Ensure passengers follow seatbelt, electronic device, and safety regulations.
  • 4. Service Duties: Serve meals, beverages, and address passenger needs.
  • 5. Handling Emergencies: Respond to medical issues, turbulence, and any onboard emergencies efficiently.
  • Post-Flight Duties:
  • 1. Deboarding Assistance: Guide passengers safely while exiting the aircraft.
  • 2. Cabin Inspection: Check for lost items, cleanliness, and damage.
  • 3. Reporting: Complete paperwork on flight incidents, catering feedback, and inventory.
Decision-MakingEmpathy

Indigo airlines

Flight Attendant

Oct 2016Feb 2025 · 8 yrs 4 mos

Education

Sikkim Manipal University (SMU)

Bachelor of Arts - BA — English Language and Literature/Letters

Feb 2012Feb 2015

Frankfinn Institute

Diploma in Aviation Travel and tourism — Diploma

May 2011May 2013

Amity University, Noida

Master of Business Administration - MBA — Digital Marketing

Mar 2025Present

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