Nov 2024 – Nov 2025 · 1 yr · Bengaluru · Hybrid

• Worked on Observability AI Agents that automate SRE, DevOps and Incident management tasks.

May 2023 – Nov 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India · Remote

• Responsible for the company’s north star metric, Contained Resolution Rate (CRR), and building products around performance measurement and self-learning automation; Reporting to the CPO; Mentoring 2 PMs; Product Team Strength: 22; Company Strength: 600.
• Analyze:
• ● Coined “Contained Resolution Rate” (CRR) to measure AI Bot-resolved conversations without human handover, solving performance measurement issues of Generative AI Bots.
• ● Developed a Generative AI Agent using an in-house LLM Model to cluster conversations and evaluate resolution quality, leading a team of 2 PMs and ML Engineers in close collaboration with 6 Enterprise Customers.
• ● Achieved 90% adoption, 4x increase in monthly bot edits, and 5% rise in CRR, over 3 months.
• Agent Loopback:
• ● Encorporated self-learning capabilities in the AI Agent to improve CRR.
• ● Pioneered a Generative AI Agent using an in-house LLM model that analyzes user-human agent conversations,
• learning from human-provided resolutions to create knowledgebase articles for bot automation.
• ● Reduction in human ticket intervention by 30% and increase in CRR by 10% over 6 months. Currently central
• to yellow.ai’s differentiation.
• Data Explorer:
• ● Discovered the need for capabilities to measure the performance, outcomes, and ROI of AI Agents.
• ● Collaborated with customers to understand their analysis operations and with the product UX team to develop
• analytics features for custom reporting and dashboarding.
• ● Released in 5 months, now achieving 100k report creations per month.

Sep 2021 – May 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India · Remote

• Responsible to solve the horizontal problem of user personalization; Reporting to Assc. Director Product; Product Team Strength: 22; Company Strength: 600.
• Customer Data Platform:
• ● Envisioned the opportunity to unify customer data for personalization, simplifying data consumption with a no-code experience, and integrating multiple product offerings.
• ● Designed the company’s first horizontal product by understanding the data and personalization needs across product verticals.
• ● Built data pipelines and launched capabilities like user segmentation, native data integrations, APIs, unified user profiles, and other personalization features.
• ● 1-year post-launch, CDP tracks unified profiles for 500Mn MAU, enabling lifecycle-based engagement solutions and omnichannel context preservation.
• Engage Workflows:
• ● Utilized the Customer Data Platform to transform a vanilla blast campaign product into a proactive user lifecycle-based engagement product.
• ● Collaborated with the Product UX team to launch a no-code workflow builder, allowing the creation of data-driven and action-oriented campaigns.
• ● Over 1.5 years, Engage Workflows became one of the most successful products, contributing to 50% of company revenue and increasing engagement rates by 60%.

Sep 2020 – Sep 2021 · 1 yr · Bengaluru, Karnataka, India · Remote

• Responsible to build product solutions and positioning for the eCommerce Industry; Reporting to Sr Product Manager; Product Team Strength: 9; Company Strength: 200.
• Canary:
• ● Ideated and launched Canary, a vertical solution for retail brands, scaling it for 200+ enterprise customers (Adidas, Puma, Pepsi, Xiaomi, etc.).
• ● Created thought leadership around Conversational AI Automation for retail brands through blogs and other content.
• ● Led e-commerce-specific native integrations (CRM, eCommerce, Payments), reducing integration time from 2 weeks to 1 hour.

Oct 2017 – Sep 2020 · 2 yrs 11 mos

• During this period, I took a career break to pursue two entrepreneurial ventures.
• ● As a founder, I identified an opportunity to digitize medium enterprises, which led to generating $10 million GMV in international recyclable steel imports over 1.5 year.
• ● Following this, I joined the founding team of a startup aimed at digitizing India's micro-retail (Kirana) stores. In this role, I helped build a network of 30 retail stores and was part of the team that raised $500K in pre-series A funding.
• This period was focused on developing foundational business strategy, operations, and product skills, which I've since applied to my career in product management.

Jul 2016 – Sep 2017 · 1 yr 2 mos · Gurgaon, India

• ● Started my career as a Frontend Software Developer in an IT Service & Consulting setup.
• ● Built web applications for Lutron, earning the prestigious "A-Team" award.