May 2024 – Nov 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Spearheaded product strategy for payouts and collections at RazorpayX to simplify and scale enterprise payouts by optimizing the API banking platform, improving reliability for 9000+ clients
• Applied AI-driven risk checks and failure analysis to enhance payout experience, achieving >99.9% transaction success rate
• Developed compliant SaaS payment collections product resulted in Rs5000Cr+ GMV across high-risk verticals including gaming, and BFSI
• Launched NPCI-based compliant payout flow using phone number, scaling to 1M monthly transactions and reduced user friction by eliminating dependency on account no. and IFSC

Jan 2024 – May 2024 · 4 mos

• Part of pod focused on peer to peer (P2P) transactions and Monthly Active Customers for PhonePe:
• Led innovative new product initiatives for organizational growth by fostering collaboration across cross-functional pods, strategically leveraging each team's capabilities resulting in a substantial increase in MAC
• Streamlined P2P social interactions by seamlessly integrating Payment and Chat feature(texts, attachments etc) achieving a daily volume exceeding 85 million interactions and transactions.
• Spearheaded launch of 2 major products, resulting in increased transactions and new customer acquisition & dormant reactivation.
• Launched Groups and Split Bills , resulting in a 10% increase in new customers and 25% reactivation of dormant users.

Jul 2022 – Dec 2023 · 1 yr 5 mos

• Launched Groups and Split Bills , resulting in a 10% increase in new customers and 25% reactivation of dormant users.

Jul 2021 – Jun 2022 · 11 mos

• Part of pod focused on Peer to Peer transactions at PhonePe, Insights on my work :
• Collaborate with stakeholders to build and launch new products features with shorter TAT, moreover increase P2P transactions.
• Introduced Transaction Backgrounds , providing users with valuable context for money transfers. This initiative achieved remarkable success, driving a surge of 220K daily transactions.
• Streamlined P2P social interactions by seamlessly integrating Payment and Chat feature(texts, attachments etc) achieving a daily volume exceeding 85 million interactions and transactions.

Jan 2021 – Jun 2021 · 5 mos

• Part of India Analytics Tools Pod team-
• 1) Worked with ZS’ clients to productise development of algorithms packaged as applications for client and internal use. Leveraged technical and analytical skills to solve problems and improve performance.
• 2) Worked on multiple projects to build analytic solutions using Power Apps showcasing meaningful business insights for US and EU pharmaceutical clients to assist them with their day to day business problems.
• 3) Bridging the gap between technical and business management teams by acting as a Techno-Management Consultant and developing desktop and cloud-based decision enablers (analytic apps).
• 4) Gathered client’s business requirements, functionality requirements and implementing them along with actionable product documentation and prototyping to ensure timely and quality delivery of BI solutions.

Jul 2020 – Dec 2020 · 5 mos

• Part of a project team responsible for:
• Working with global pharmaceutical client to develop and deliver effective business intelligence solutions to increase their market access capabilities.
• Developed a scalable reporting and strategy profiling solution for a leading health-care company to get right and effective insights.
• An automated business insights generation tool which lists out the key areas where funds should be allocated.
• Implemented a well defined access control to ensure limited scope and correct usage by different level of users.

Oct 2019 – Feb 2020 · 4 mos

• Part of team focused on Product Management and Marketing; everyday tasks included:
• Managing the launch of 4 products in duration of 1 year.
• Initiating data analysis and testing of android and web apps resulting in smooth UX and 95 % bug free product.
• Lead and formulate 2 successful marketing campaigns which concluded with 74 % ROI increase along with 1500 times rise in user sign-ups.
• Begin researching on market and competitors along with gathering requirements for 4 products and analysing them.
• Expanding social media audience following and engagement on different platforms by 165 % organically.
• Organizing workshops & judging hackathons at over 15 colleges in collaboration with communities across India. Guided and motivated over 400 campus ambassadors pan India.

May 2019 – Oct 2019 · 5 mos

• Software Testing for various products such as Web-Apps and Android App. Furthermore being a Co-Mentor at various Workshops pan India, along with working as Associate Instructor for June at Lovely Professional University and Shiv Nadar University.

Oct 2018 – May 2019 · 7 mos

• Social media management, SEO and Community management

Aug 2019 – Feb 2020 · 6 mos

Aug 2018 – Jul 2019 · 11 mos

Jun 2018 – Jul 2018 · 1 mo · New Delhi Area, India

• Part of a team responsible for:
• Software and Hardware Installation, Update and Maintenance
• SQL Database (MySQL, SQL Server) Administration and Maintenance
• Full-Stack Development of Web-based Applications (C# and ASP.net) to digitizes the Complaint fling System for the Government quarter residents.
• Content Management and Website Administration

Jan 2017 – Feb 2017 · 1 mo · New Delhi Area, India