Jun 2022 – May 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

• Served as the key liaison between product management and user experience teams, translating user requirements into a low-fidelity design using Figma.
• Implemented a proactive strategy for addressing high-priority software bugs. Recognizing the critical need for swift and effective resolution, introduced a system that prioritized these issues based on their severity and potential impact on the user experience. Not only could we provide more timely solutions, but the initiative also led to a 30% decrease in customer escalations, reflecting a smoother, more efficient problem-solving process.
• Collaborated with Customer Success Team to prioritize and implement customer feedback, enhancing feature delivery and user experience. Consistently balanced trade-offs between competing priorities, ensuring optimal resource allocation to deliver high-impact features while maintaining product quality and meeting timeline commitments

Dec 2021 – May 2022 · 5 mos · Bangalore Urban, Karnataka, India

• Spearheaded two significant initiatives that profoundly impacted both internal operations and customer
• experience. The first, the automation of the sales dashboard, a move that not only reduced customer onboarding time by 70% but also alleviated the workload of our sales team. In tandem with this, led a comprehensive redesign of the Sandbox environment, introducing a pay-per-use model that resulted in a 12% uptick in customer retention.
• Managed product development lifecycle including sprint planning, roadmap creation, and API testing

Nov 2019 – Oct 2021 · 1 yr 11 mos · Bengaluru Area, India

• Understanding client’s requirements, building, and testing lean/agile business processes using UiPath
• Developing testing strategies and scenarios with both project and client’s teams
• Designing SDD and developing bots with maximum component re-usability and time-optimisation
• Web development using K2, Microsoft SQL and interacting with them using UiPath
• Deploying 10+ bots (internal and client projects) that increased users’ productivity

Jun 2018 – Nov 2019 · 1 yr 5 mos · Chennai Area, India

• Developing and testing automation projects using NICE RPA Tool and UiPath
• Worked under Card-ops team for Hong Leong Bank’s project and undertook the development of 4 processes. Assisted the clients in the automation of complex processes that required interaction with Websites and CMOD.
• Making test cases and performing SITs, UATs and Integration testing along with bug-fixing

May 2017 – Jul 2017 · 2 mos · Kolkata, West Bengal, India · On-site

• Creating a website for a bank to ease its transactions using Java, HTML, CSS, and JavaScript. Taking care of both the front end and the back end development of the project.

Aug 2016 – Oct 2016 · 2 mos · Delhi, India

• Created blogs and quizzes which increased user retention by 30%