Nov 2021 – Present · 4 yrs 6 mos · Chennai, Tamil Nadu, India · On-site

• Led & delivered 24 X 7 Premium support for Pan-OS, Panorama, Prisma Access, SASE cyber security
• Zero trust Palo Alto products. Implemented Employee retention programs to keep attrition at 5% during
• the COVID times.
• o Built the knowledge management practice at Movate (earlier CSS Corp) & ensured 300 professionals
• are trained and certified.

Feb 2021 – Present · 5 yrs 3 mos

• We are on our mission is elevate the role of PreSales in organizations worldwide. We aim to provide PreSales professionals with the resources, knowledge, network, and mentorship to develop long, impactful careers in PreSales.
• Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role, or anyone who aspires to be, will be supported in their professional development.

Oct 2019 – Present · 6 yrs 7 mos · Pune, Maharashtra, India

• We put solutions in your hands & sustainability in your minds. Our app will help you become everyday climate warriors.

Nov 2018 – Oct 2019 · 11 mos · Pune/Pimpri-Chinchwad Area

• Taking care of complete Sales & Marketing Activities for ProEarth Ecosystems which currently manages 400 sites of SWM systems. Currently working on scaling up the organization for growth mode with Digital transformation strategy. To implement practices that can scale business, worked through a IoT system that could take traditional practices of composting in analyzing, monitoring & predict harvest cycles. This would also help prevent traditional user’s pain points which are chief adoption challenges. This would effectively help a product company to start providing advisory services & expanding market portfolio.

Jul 2015 – Oct 2018 · 3 yrs 3 mos

• India Executive Council Member
• Achieved Recognition of India as a Center of excellence for 3 years in a row by Conducting Business continuity programs, managing office space & site growth issues, involving in on- off campus recruitment drives, managing internal mobility, site visits & collaboratively working with India Operations & improved brand resulting in Brand Employer of year 2018 by State Govt. of India.
• Lead PTC 2020 vision & transformation initiatives across four business verticals resulting in Top 10 “Great Places to work “.
• Lead & successfully executed Customer Experience room for Pune office.
• Site Manager
• Recognized as Change Maker for Spearheading Site initiatives for night shift Employees work life balance needs.
• Project Manager for India site compliance on DOT/TRAI communication infrastructure & International OSP license of Support center saving 10 Million USD.
• Delivered site wide “Learning Labs, Management development programs & Zone to win playbook, Design Thinking, Customer Success Journeys” programs across sites.
• Managed Compensation, benefits, normalization needs of verticals related to site & worked towards career development planning & resolving issues. This resulted in reducing attrition by 100% based on salary competitiveness & improved average experience retention from 1.5 yrs to 5 yrs.
• Worked with Matrix organizations across different business verticals comprising of 124+ employees, maintained Employee engagement scores beyond 85% for more than 3 years in a row.
• Delivery Manager
• Lead CRT & in liaison with R&D, QA functions for resolving high visibility customer issues & escalated accounts resulting in an annual ARR of 88%.
• Lead & Operationalzed 24X7 NA weekend Support operations, EU pilot operations, Sale force CRM implementation & instituted Employee Advisory Council. This resulted in annual savings of appx 75 K USD.
• Responsible for 1-5 Million USD cost responsibility on Technical Support Operations

Apr 2009 – Jun 2015 · 6 yrs 2 mos

• Setup, Lead & operationalized ALM (Application Lifecycle Management), PLM (Product Lifecycle Management), IoT teams as a part of PTC Technical Support & Cloud Globalization strategy & in ensuring team performances are in line with quality objectives & further implemented various Services Initiatives in Pune support operations. All of these teams were built from ground zero.
• Was responsible for end to end delivery, performance (differentiated SLA & OLA) of five product support groups and team of escalation managers across tactical & strategic support groups. These teams in turn support Premium, Gold Plus, Core, Partners service plans and Self-service support teams. (Tier-1,2 & Team of tech leaders) across 24 X 5.
• Managed 30+ direct & Indirect Support professionals ranging from Support engineer, Group Leaders to Section Managers.
• A people manager supporting on shore mission while simultaneously working on Employee engagement, career development for India team (Both at Management & Technical Tracks).With budget responsibilities, supported plans for Promotions based merit rises, Salary adjustments & onsite rotation plans for high performers.
• Executed new process management, Knowledge management & new strategic initiatives for entire Technical Support team in India and ensured implementation, adoption and compliance. Pioneering intelligent swarming & productivity initiatives in Global Technical Support Groups with 12% call deflection rates.
• Successfully maintained & retired products towards end of service periods like sustained, extended Service level agreements and also managed transition to third party support.
• Maintained high customer satisfaction scores since team inception even at 35% attrition rates.
• Exhibited high comfort around communicating with executive management teams.

Oct 2007 – Apr 2009 · 1 yr 6 mos

• Responsible for single handedly recruiting, developing & performance appraise the Technical & management team to support Windchill Products.
• The team stood to process support requests close to half of worldwide windchill product call volumes along with handling escalated and enterprise situation calls across core segments.
• Developed and managed a team of ISO Internal auditors for Technical Support team.
• Highly experienced in working with customers across diverse geography (Australia, Japan, China, and North America & Europe) on technical support delivery.
• Achieved Excellence Award for
• o Managing high visibility and escalated customers
• o Recruitment & building Enterprise team from ground Zero.
• o Recognizing engineers with rewards in a timely fashion.

Aug 2003 – Oct 2007 · 4 yrs 2 mos

• Responsible for planning, directing, coordinating and delivery of all product related support services.
• Directly responsible for maintaining SLA, Quality of service, helpdesk activities and Staffing.
• Liaison to upper Management for escalation of critical service accounts, handling and improve product and process quality of service through ISO and CFT(Cross Functional Team- R&D, QA,Integration & Release Management) meetings.
• Had experience in technical call resolving for the above products too. Performed internal audit across internal technical support centers across various geography. Was instrumental in process of gearing to pass ISO 9000 surveillance audits by NSAI.

Jan 2002 – Jan 2003 · 1 yr · Bangalore, India

• Responsible for training & supporting customers on Mechanical, Architectural CAD products.
• Escalation handling for licensing technologies and working with product Licensing mechanism on enterprise level.
• Expert in FlexLM licensing Technologies.
• Technical Reviewer for Inventor 3D API migration project

Jan 2001 – Jan 2002 · 1 yr · Bangalore, India

• Managing Pre sales activities for AutoCAD, BSD product ranges & achieved 100% target on goals assigned by local site manager.
• Played supportive role in managing sales & distribution for Run rate, Educational & Corporate market segment business along with account managers.
• Played a major role in supporting Autodesk Education Partner Program for institutions (Covered about 17 Engineering colleges in India) across Design, BSD, GIS & Mechanical solution group. Provided valuable inputs for university curriculum on AutoCAD for TamilNadu colleges.
• Assisted the channels in conducting Seminars & Workshops on by promoting marketing efforts.
• Did product launches for AutoCAD based releases.
• Providing consulting to major account customer on deploying Autodesk Solutions at enterprise level with other Enterprise solutions like PDM & MRP.

Jan 2000 – Jan 2001 · 1 yr · Elkhart County, Indiana, United States

• Providing Consultancy to CPC & PDM Solutions.
• Implemented a full operational PC/MRP System for Global Group Inc.USA.
• Customized CAD Connectivity to BOM Module of the MRP system.
• Roles included Requirements gathering, System study, macro document preparation, AS-IS & TO-BE Process mapping design, implementation & end user training.

Jan 1998 – Jan 2000 · 2 yrs · Mumbai Metropolitan Region

• Team Champion & CAD Administrator for SBU-II for implementation of Windchill & BaaN PDM, IVC4.
• Supported single handedly passing through internal IT audits and was also identified, trained to be IT Audit spokesperson of the SBU-II.
• Had written codes for multiple CAD Automation projects. Automated CAD programs to save printing costs worth 3 Lakh INR

Jan 1997 – Jan 1998 · 1 yr · Mumbai Metropolitan Region

• Implemented Electronic Document Management implementations on Autodesk Work Center, Motiva & NFM (Synergis) across more than 20 Fortune 100 Indian companies .
• Worked with WorkCenter (EDMS) visual basic API to web enable the product & Document Control mechanism at Larsen & Toubro Ltd. Implemented MRP & BOM Management System to various users.
• Customized CAD Automation programs on AutoCAD & Solid Works

Jan 1995 – Jan 1997 · 2 yrs

• Training & Preparation of Documentation for Courses offered in the Center.
• Imparting Training to Corporate like L&T, ABB, MECL, National Productivity Council, and Simpson’s on various products like AutoCAD release 12–14, AutoDesk Mechanical Desktop, 3D Studio, MSC Nastran, AutoDesk Work Center, and Network File Manager.
• Trained more than a 2000+ Students & 1000 Corporate Employees on Autdesk Products.