Saurabh Mishra

Program Manager

Hyderabad, Telangana, India19 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 17 years of experience in product and program management.
  • Successfully improved delivery center performance to top ranks.
  • Expert in driving digital marketing initiatives for brand engagement.
Stackforce AI infers this person is a seasoned professional in the Automotive and Logistics industries with a strong focus on Product Management and Marketing.

Contact

Skills

Core Skills

Program ManagementProduct DevelopmentOperations ManagementEmployee EngagementMarketing StrategyBrand ManagementDigital MarketingProduct ManagementMarketing CommunicationProject ManagementBusiness Case EvaluationProcess ImprovementLean System Implementation

Other Skills

Advanced ExcelAgile MethodologiesAutomotiveBrand AwarenessBrand ImplementationBrand StrategyBusiness AnalysisBusiness DevelopmentBusiness PlanningBusiness Process AutomationBusiness StrategyChannel PartnersContent Managed WebsitesCorporate FinanceCost Optimization

About

A business professional with over 17 years of experience in driving growth of world-leading MNCs, by creating products and solutions to delight customers and the company. Handling end-to-end product and program management - right from identifying customer's needs, and evaluating the solution, to developing and ensuring success of the product and solutions, I integrate my operations and technical knowledge with marketing and data analytics skills, to drive customer-centricity with efficiency. From Automobile products to IT-based products, my journey has been an example of agile thought-process built on foundational knowledge, mixed with the passion for excellence. With the supports of my colleagues and team, I build the culture of innovation through continous learning and collaboration. Outside my work, I am an avid reader and a researcher, when I am not travelling mountains and seas, clicking pictures, and singing to the tune of nature. You can also connect with me through https://design-thinking.in/

Experience

19 yrs 1 mo
Total Experience
4 yrs 9 mos
Average Tenure
6 yrs 11 mos
Current Experience

Amazon

3 roles

Senior Manager - Program, Product & Development, WWCS

Promoted

Apr 2024Present · 2 yrs 2 mos

  • I help my team of 60+ highly talented program managers, product managers, and developers create business process automation solutions to simplify processes for World-wide Amazon Customer Services sites, helping us make our customers across the globe, happier.
Program ManagementProduct DevelopmentBusiness Process Automation

Manager - Program, Product & Development, CS India

Feb 2020Mar 2024 · 4 yrs 1 mo

  • I help my team of 40+ highly talented program managers, product managers, and developers create business process automation solutions to simplify processes for Amazon Customer Services sites in India, helping us make our customers across more than 11 countries, happier.
Program ManagementProduct DevelopmentBusiness Process Automation

Pathways Manager - Last Mile Operations, Amazon India

May 2019Jan 2020 · 8 mos

  • Pathways is Amazon's global leadership program for Operations roles. I worked as Operations Manager for one of its Last Mile delivery centers in Mumbai, responsible for leading a team of 60-80 highly motivated people,
  • (1) Ensuring deliveries as per 'the promise to customer' for a few pin-codes of Mumbai.
  • (2) Driving operational performance, employee engagement and safety metrics of the delivery center measured across various parameters.
  • (3) Minimizing Cost of operations through optimized use of channels for deliveries.
  • (4) Capacity Planning as per varying demand, based on the seasons, festivities and sales offers.
  • Key achievements:
  • (1) Improved the performance of the Delivery center, from 13th rank in Mumbai to top-3 station within the span of 3 months.
  • (2) Successfully handled the Peakiest Season of the Year 2019 (Amazon Great Indian Festival Sale: Oct’19), while securing the top performance (Rank 1) across all the delivery centers in Mumbai.
Operations ManagementEmployee EngagementCost Optimization

Volvo trucks

2 roles

Senior Manager - Strategic Brand & Marketing, Volvo Trucks International - Hub India

Aug 2016Dec 2017 · 1 yr 4 mos · Bangalore

  • Working as Senior Manager – Strategic Brand & Marketing, I was responsible for:
  • (1) Marketing strategy - Product and Pricing strategy, Communication strategy, Business Case evaluation for new product, Marketing Business plan, Budget, MIS
  • (2) Brand Management - Brand promotion strategy, Brand positioning framework, Brand ambassador programs, Brand Image and Customer Satisfaction
  • (3) Marketing communication - Focus on integrated communication and inbound marketing, ATL & BTL, Trade Media, Website management, Digital Marketing, events communication, internal and external magazines
  • (4) Planning and execution of Events and exhibitions - Trade events, Customer and media events, Product Launches
  • Key achievements:
  • (1) Digital Marketing initiatives for Brand building - focused use of website, social media and third party platform.
  • (2) Developed a new Adobe-based responsive website, with user-centric website structure and content.
  • (3) Brand Image index of Volvo improved by one Rank from #4 to # 3 in India as per an internal survey conducted by one of the world's largest market research institute.
  • (4) Brand engagement on Social media (Linkedin) improved from earlier 0.5% to the current level of ~3%.
Marketing StrategyBrand ManagementDigital Marketing

Manager - Marketing, Head - Product Management and Product Marketing, Volvo Trucks India

Apr 2010Jul 2016 · 6 yrs 3 mos · Bangalore

  • Heading Product Management & Product Marketing function, I was responsible for,
  • (1) Marketing strategy - Product Roadmap, New Product strategy, Marketing communication plan, Budgeting, MIS;
  • (2) Product marketing and communications - Go to Market, Product positioning, Price justifications, Product communication, Marketing Content development, Sales Augmentation, Product demo and display, Promotional presentation to stakeholders.
  • (3) Product management - Marketing research, Customer Profiling, Analytics, Opportunity mapping, Technical and commercial validation, Performance bench-marking, Positioning, Pricing, Customized product offering, New application development.
  • Key achievements:
  • (1) Conducted a highly successful launch event of New platform Trucks range as Marketing Communication in-charge: event conceptualization, Content creation, developing all product communications, launch presentation, training of presenters and media communications.
  • (2) Introduced a new communication strategy of "Value Pillars", by converting all Volvo's offerings in terms of Value to the customers. Brought Service offerings as part of Sales pitch communication.
  • (3) Introduced “Sales Argumentation Module” for effective and comprehensive sales pitch. Conducted training of Sales and Service personnel, helping them raise Sales negotiation ability resulting into better price realization.
  • (4) Established Customer Value proposition (CVP) of all the products through targeted field testing, demo and competition bench-marking, and marketing analytics
  • (5) Established Volvo’s automated transmission “I-Shift” at premium price positioning, facilitating complete switchover from Manual transmission for all the major product offerings, resulting into improved profitability.
  • (7) Introduction of New platform Trucks range on Volvo FM, FMX and FH platforms as Product manager.
  • (8) Introduction of India's first 5-axle Dump Truck for mining segment and largest Coal Body tipper as Product project leader.
Product ManagementMarketing CommunicationSales Augmentation

Tata motors

Project Manager - New Product Introduction (NPI), Tata Motors - Commercial Vehicle Business Unit

Apr 2007Mar 2010 · 2 yrs 11 mos · Jamshedpur

  • I was in the Project Management role for New Product Introduction (NPI) of Tata Motors - CVBU. My responsibilities included:
  • (1) Business Case evaluation of new product proposals received from Marketing - technical feasibility, R&D investment, development timelines, Project and Product profitability, NPV calculations.
  • (2) Project Coordination and Monitoring - Adherence to NPI process, coordination between various departments and monitoring project deliverable viz. time-line, Cost, technical and performance qualification, productionisation of new models, product release to the market.
  • (3) Project reviews - Presenting product projects to management, MIS, updates and reviews.
  • Key achievements:
  • (1) Introduced Tata Motor's first multi-axle Tractor model LPS 4923 6x4 in record lead time
  • (2) Introduced models - LPK 2516 697 LHD for Sudan Market, LPT 1618 LHD E-III for Russia and LPT 2523 BSII for SA, Uganda and other RHD countries.
  • (3) Ensured beforehand readiness for the introduction of BS-III version of all the existing models
  • (4) Selected in company-wide Talent pool - the set of employees chosen as emerging leaders.
Project ManagementBusiness Case EvaluationProduct Coordination

Shriram pistons & rings ltd.

Process & Quality Engineer, Shriram Pistons & Rings

Jul 2005Mar 2007 · 1 yr 8 mos · Ghaziabad

  • As Process and Quality Engineer in Piston Ring Machining plant, my responsibilities included:
  • (1) Process & Quality improvement - Continuous improvement in operating efficiency through Process re-engineering and Defect elimination
  • (2) Implementation of Lean system in the new plant through Capacity balancing and optimized process flow
  • (3) Plant coordinator of Education & Training Pillar of TPM (Total Productive Maintenance)
  • Key achievements:
  • (1) Implemented Lean concept in new expansion plant, by developing a comprehensive plant layout and optimized machine allocation, process flow and manpower distribution.
  • (2) Prepared Product and Process Training material for the operators and conducted training for existing and new operators.
Process ImprovementLean System ImplementationTraining Development

Education

Indian Institute of Management Ahmedabad

MBA (PGPX)

Jan 2018Jan 2019

University of Warwick - Warwick Business School

International Immersion Programme (IIP)

Jan 2018Jan 2018

National Institute of Advanced Manufacturing Technology Ranchi (Formerly NIFFT)

Bachelor of Technology (B. Tech) — Manufacturing Engineering

Jan 2001Jan 2005

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