Jul 2023 – May 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India

Aug 2022 – Jun 2023 · 10 mos · Bengaluru, Karnataka, India

Jan 2022 – Jul 2022 · 6 mos · Gurugram, Haryana, India

• Managed and Scaled Howzat(online fantasy real money gaming application)
• Created and managed the plan for moving discussed technical solutions to final go-live implementations.
• Driven the project management, application-lifecycle-management and access control vision.
• Assembled and coordinated the internal and external teams to gain consensus on deliverables from each team.
• Reviewed FRDs and recommended changes to product and technology stakeholders.
• Collaboratively adapted existing and developed new project plans and processes

May 2021 – Jan 2022 · 8 mos · Gurugram, Haryana, India.

• Helped in scaling Airtel’s digital enterprise business by
• 35% in revenue by delivering features and by optimising the customer service request journey, both login and non login.
• Driven the project management, application-lifecycle-management and access control vision.

Jun 2020 – May 2021 · 11 mos · Gurugram, Haryana, India

• Driven complete financial projects from scratch and shared stage-wise execution plans.
• Tracked project performance, specifically to analyze the successful completion of short and long-term goals.
• Provided information by collecting, analyzing, and summarizing market trends and the latest solutions.
• Performed Requirement Analysis, understand the business needs, identify business solutions and validate the pros and cons of technical solution options.
• Participated and Lead requirements workshops, provided full and comprehensive documentation of all changed and new components so that they can be successfully promoted from Development to UAT.
• Ensured accurate conversion of the functional specifications into the technical design along with designing UI/UX prototypes and be the subject matter expert on the requirements, prepared UAT scenarios, provided input into test scripts preparation and provided guidance to end-users.
• Worked on strict timeline driven projects.
• Regularly conducted research & development for competitions, what's new and product feasibility and forecast.
• Created and maintained Requirement traceability matrix, Project Vision Document, Requirement management plan, Wireframes/ Prototype, Use Cases, Business Requirement Document, Functional requirement specification/ Functional specification document, System requirement specification & Test Cases.
• Assisted in the enforcement of project deadlines and schedules.
• Prioritized multiple tasks effectively and ensure issues are identified, tracked, reported on and resolved.
• Given proactive feedback regarding day-to-day operations to improve performance.
• Performed risk management to minimize project risks.
• Collaborated with end-users to gather feedback on existing products and ideas on new enhancements.

Aug 2018 – Jun 2020 · 1 yr 10 mos · Chennai Area, India

• My job as a Product Developer in Freshworks(SaaS Company) include:
• 1. Design, develop and build features from scratch(SDLC) for Freshcaller(a Freshworks product) as per client requirement and org requirement in order to scale the product using different tools and technologies such as: JIRA, Confluence, Github, RoR, JS, new relic, haystack, VS, redis, sidekiq, etc.
• 2. Laying down technological roadmap for the viable consumer solution as per the requirements received or problems addressed by the consumers.
• Manifestation of business requirements into consumer empowering products per the requests received by suggesting further modifications suited for their consumptions and service provision.
• 3. Identify and fix bugs to make the product more stable.
• 4. Working on the latest technology to keep the application Request/Response cycle under controlled values.
• 5. Debugging on L2 to L4 tickets and helping the technical support team in providing resolution on the customer raised tickets.
• 6. Additional and Voluntary responsibilities include interviewing and recruiting the candidates for employment with the development team (both frontend and backend) and preparation of the model product application for easy induction and efficient management of the new recruits in the team respectively
• Freshcaller is a SaaS based modern phone system application for teams such as sales, marketing, support, etc. It assists businesses that are focused on reaching customers through inbound or outbound calls. It is completely cloud-based which means you do not need anything more than a web browser and a working internet connection. https://www.freshworks.com/freshcaller-cloud-pbx/

Apr 2017 – Jun 2018 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Worked with Microsoft (R & D) Pvt. Ltd. as a Developer Support Engineer in the Developer Wing of Visual Studio Languages (C#, .Net, CLR, etc) and Set-up, Bengaluru.
• 1.Undertook the work of debugging and troubleshooting various software related issues such as Crash, Hang, High CPU, High Memory, bug, etc. for solving the difficulties addressed by the clients and consumers.
• 2. Managed client/consumer relation.
• 3. Managed client's/consumer's product related technical issues.
• 4. Assisted in development of various applications that help repair the software related issues.

Apr 2017 – Jun 2017 · 2 mos · Bengaluru, Karnataka, India

• As an intern at Microsoft India R&D Pvt. Ltd., initially my responsibilities included learning about different tools and technologies (Developer tools, MS Azure, AD-DS etc). After that I worked with Visual Studio and .Net Framework team.

Mar 2016 – Jan 2017 · 10 mos

Jan 2014 – Mar 2016 · 2 yrs 2 mos

• I worked as a back-end programmer in the project entitled " Lemon & Leaf " which was a European restaurant website.
• My work involved:
• 1.Complete back-end programming for the site.
• 2.Comprehensive database management with MySQL.
• 3.Architecture design, end to end.