Aug 2024 – Present · 1 yr 9 mos

• Started as Integration Development Lead for Product and Technology in M&A for IBM.

Oct 2022 – Jul 2024 · 1 yr 9 mos

• Worked as Senior Technical Account Manager in IBM Expert Labs, Expertise Connect. Managed key IBM Sterling OMS accounts and made sure any issues encountered by them were quickly resolved. Bringing in the right set of stakeholders when needed and making customer success a reality.
• Helped in increasing footprints of OMS new features and Cloud adoption thus impacting IBM revenue positively.

Jan 2021 – Nov 2022 · 1 yr 10 mos

• Leading Engineering Squad for IBM Sterling OMS:
• Squad works on complex Customer issues and Enhancement requests. Work with developers on design approaches and QA team for reviewing test plans.
• Leading agile scrum ceremonies like Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog Refinement.
• Collaborate with L2, Customer Success Managers and AVPs on customer issues.
• Work on assignment of various incoming issues to the team and also helping team in triaging.
• Manage releases from planning to delivering updates on Fix Central, co-ordinating with multiple squads for delivering high quality release in time. Work with Dev Ops on SaaS release for the product to generate and push DTKs.
• Created from scratch technical program for new hire to ramp up in 3 weeks on product and processes.
• Worked on a critical project of merging On-Prem and SaaS code base in RTC to a single stream to have a common release and common code base for both types of releases.
• Work with multiple squads for Patents from all geos and Business Units, leading efficiently small squads for multiple disclosures, thus leading to multiple patent applications filed with USPTO. Actively mentoring multiple folks in IBM to enable them for patents and thus helping in IP portfolio.
• Received People Choice Award.
• Mentoring individuals in one on ones for career and personal growth.
• Some interesting tools which are currently used:
• Salesforce
• Jenkins
• Docker Containers
• Github
• Zenhub
• RTC
• Eclipse IDE

Jan 2018 – Dec 2020 · 2 yrs 11 mos

• Leading the Sterling OMS QA Engineering
• Playing Scrum Master role for the team.
• Using Agile Methodologies for high quality delivery of releases/fixpacks.
• Making sure 120+ Customers for Sterling OMS are happy with the fixes released by regression free Fix Packs and releases.
• Playing the role of Build and Release Manager.
• Focus on Innovation with 4 patents filed in Commerce and Security domain, with ongoing collaboration and participation in inventions.
• Part of Invention Development Team (IDT) which works with Inventors and help IBM to qualify right ideas for the patenting process.
• Leading a testing team of 10 QA and Senior QA professionals across geos. Onshore/offshore model.
• Lead the team to 100% reconciliation of lower version customer defects to higher versions.
• Reduced backlog for customer defects automation by 20% on quarterly basis.
• Worked with tools like JIRA, Jenkins, Github, Zenhub, Trello, Slack
• Helping management in building a world class team by attracting right talent. Building QA team.

May 2015 – Dec 2017 · 2 yrs 7 mos

• Part of the Sterling OMS worldwide L3 team.
• Lead the complete portfolio of Applications for the OMS Suite like Call Center and Store from L3 team.
• Planned Fix Packs, Pre-releases for Customers

Jan 2011 – Apr 2015 · 4 yrs 3 mos

• After the acquisition of the Sterling Commerce by IBM. Became part of the ISL (India Software Labs) in the Sterling portfolio.
• Was part of the worldwide L3 team for Sterling WMS and OMS.
• Lead the Applications team for Call Center and Store , RCP COM for all L3 testing activities.
• Worked with Test Management tool from IBM Rational suite and helped teams to develop quality testcases for the critical UI functionalities of the Sterling OMS product (Order Management Software ).