Sayan Das Karmakar

Product Manager

Bengaluru, Karnataka, India8 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Increased cart conversion rates by 45% through UX enhancements.
  • Developed an API-driven Delivery Date Promise Engine with 85% accuracy.
  • Launched a Buy Now Pay Later program for 7 lakh customers.
Stackforce AI infers this person is a Product Manager specializing in E-commerce and FinTech solutions.

Contact

Skills

Core Skills

Product ManagementE-commerceCheckout OptimizationProduct DevelopmentOperational EfficiencyFintechData Analysis

Other Skills

Problem SolvingAnalyticsUser ExperienceAPI DevelopmentSystem IntegrationCommunicationTeamworkManual TestingResolving IssuesSupply Chain ManagementB2CDecision-MakingProduct Road MappingStart-up EnvironmentStakeholder Management

About

πŸš€ Driving Scalable E-commerce & FinTech Solutions | Product Management | Product-Driven Growth As a Product Manager with 7+ years of experience in E-commerce, Digital Lending, and Platform Systems, I thrive at the intersection of technology, data, and business strategy. My expertise lies in building scalable commerce platforms, optimizing checkout conversions, and driving operational efficiency through data-driven decision-making. At Supertails, I have: βœ… Increased cart conversion rates by 45% through UX enhancements, A/B testing, and checkout flow optimisations. βœ… Built an API-driven Delivery Date Promise Engine, achieving 85%+ accuracy, enhancing customer trust and fulfilment efficiency. βœ… Designed and integrated an ERP system, creating a single source of truth for business operations and saving 0.12% at the CM1 level. βœ… Developed an Impulse Purchase Widget, increasing sampling and liquidation of near-expiry stock, now adopted in 25% of platform orders. βœ… Unified online & offline commerce by integrating Shopify POS with Unicommerce, optimising inventory management and payment workflows. Previously, at RBL Bank, I launched a Buy Now Pay Later (BNPL) program, targeted at 7 lakh customers, and introduced automated analytics tools, reducing report generation time from 4 days to 2 hours, fostering a culture of data democratisation and experimentation. πŸ’‘ What I Bring to the Table: Platform & API-Driven Product Development – Creating scalable solutions that power e-commerce ecosystems. Checkout & Payment Optimization – Improving conversions, reducing friction, and increasing revenue. Cross-Functional Leadership – Collaborating with engineering, operations, and business teams to deliver high-impact products. Data-Driven Decision Making – Leveraging analytics, experimentation, and automation to drive continuous growth. GTM Strategy & Execution – Aligning product roadmaps with business objectives for scalable success. 🎯 I’m passionate about building seamless commerce experiences that enhance user engagement, optimise fulfilment, and drive business growth. πŸ“© Let’s connect! Open to discussing Product, E-commerce, and Platform Product opportunities.

Experience

8 yrs 9 mos
Total Experience
2 yrs 11 mos
Average Tenure
4 yrs 2 mos
Current Experience

Supertails

Product Manager

Mar 2022 – Present Β· 4 yrs 2 mos Β· Bengaluru, Karnataka, India

  • Successfully managed the end-to-end customer journey from cart to fulfillment, ensuring a seamless and satisfying experience for customers
  • Significantly improved cart conversion rates by over 45% through strategic optimizations and targeted user experience enhancements
  • Led the migration of the entire warehouse management system within a tight deadline of 2 weeks, achieving a flawless transition without any downtime or disruptions to operations
  • Designed and developed a robust delivery date Promise Engine from scratch, enabling customers with upwards of 85% accurate and reliable delivery date estimations
  • Created an in-house order tracking with real-time updates, reducing 'Where is my order' contacts by 30%, enhancing transparency and satisfaction
  • Implemented a streamlined 1-page checkout experience by bypassing Shopify's default checkout process. This customization allowed for fine-grained control over cash-on-delivery charges, shipping charges, and discounts, resulting in improved operational efficiency and flexibility for the business.
Problem SolvingAnalyticsProduct ManagementE-Commerce

Rbl bank

3 roles

Product Manager

Promoted

Jul 2020 – Mar 2022 Β· 1 yr 8 mos

  • Driving new initiatives of revenue growth by on-boarding and managing strategic Fintech partnerships.
  • Being the primary contact for partners and manage ongoing relationships, through regular interaction with stake holders.
  • Assess and manage risk in relationships. Address and mitigate escalations. Work with internal stake holders to ensure success of ongoing business relationships.
  • Understand the technical, business and operational requirements of partners and work closely with the internal cross functional teams to balance partner demands vs. long term direction of the bank
  • Prepare and give business reviews to the senior management team regarding progress, successful initiatives and roadblocks.
Problem SolvingAnalyticsProduct ManagementFinTech

Management Trainee

Jun 2019 – Jul 2020 Β· 1 yr 1 mo

  • As a part of Retail Assets - Product Team, I look after cross sales portfolio. My responsibility includes creating products and programs to cater different markets and audience, analyse reports and take data driven decisions on the portfolio. I take care of entire loan life cycle including program creation, running marketing campaigns, creating tele-calling scripts, tracking support teams, and monitoring the portfolio performance.
  • In parallel, I also take care of 5 digital partnerships and am working with technology team towards a new app and web journey for the bank.
Problem SolvingAnalyticsProduct ManagementData Analysis

Summer Intern

Apr 2018 – May 2018 Β· 1 mo Β· Mumbai Area, India

  • Understood the role of various teams in the entire loan life cycle.
  • Measured and analysed TAT of all the teams and recommended process changes to improve TAT.
  • Collaborated with multiple teams to start a new fin-tech partnership.
CommunicationTeamwork

Accenture

2 roles

Application Development Analyst

Nov 2016 – Jun 2017 Β· 7 mos

  • Played a crucial role in Automation of most of the test cases across multiple the verticals of the project
  • Streamlined client requirement gathering and analysis as part of overlapping responsibilities with the business analyst role.
Manual TestingTeamwork

Associate Software Engineer

Aug 2015 – Nov 2016 Β· 1 yr 3 mos

  • As a Quality Assurance (QA) team member, my role was to ensure that the product delivered to the client is as customer friendly and as bug free as possible. Apart from delivering client given requirements, we also recommended various features, and process improvements.
TeamworkResolving Issues

Education

Indian Institute of Management Udaipur

Master of Business Administration - MBA

Jan 2017 – Jan 2019

University of Mumbai

Bachelor of Engineering (B.E.) β€” Electronics and Telecommunication Engineering

Jan 2011 – Jan 2015

Delhi Public School - Bhilai

HSC β€” Engineering Design

Jan 2008 – Jan 2010

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