Jul 2025 – Aug 2025 · 1 mo

May 2024 – Jun 2025 · 1 yr 1 mo · Lucknow

• Leading complete recruitment across e-commerce and FMCG — managing hiring for blue-collar, white-collar, and tech teams. Guiding and mentoring non-tech recruiters to ensure smooth hiring operations.
• Worked closely with the CTO for leadership and tech hiring, handling budget planning and team requirements. Also played a key role in driving company expansion across the UP region from scratch, building processes, and setting up strong recruitment and operational frameworks to support growth.

Feb 2022 – May 2024 · 2 yrs 3 mos · Lucknow

• I excelled at helping candidates secure exceptional tech opportunities through a complete 360° recruitment process. I managed client meetings, sourced top talent, conducted screenings, facilitated offers, coordinated background verification, and oversaw team operations to ensure smooth and successful placements.
• I focused on profile quality checks and efficient flow management across all recruitment stages, ensuring accuracy, timely communication, and a strong candidate experience.

Sep 2021 – Feb 2022 · 5 mos · Gurugram · Remote

• Worked on end-to-end customer experience, from the website visit to final product delivery. Responsible for managing online sales and overall e-commerce operations, including coordination with design, logistics, warranty, and warehouse teams to ensure smooth order flow and customer satisfaction.
• Directly reported to the CEO for expansion planning, improving customer engagement, and strengthening brand presence.

May 2021 – Jul 2021 · 2 mos

• Tracked competitor radio shows and campaigns, analyzed trends, and shared reports to support marketing and content planning.

May 2017 – Dec 2018 · 1 yr 7 mos · Bengaluru · On-site

• Planned and implemented store layouts, themes, and seasonal displays to maintain strong brand visibility and enhance customer experience. Coordinated with vendors, ensured timely execution, and maintained visual consistency across stores.
• Performed regular store audits to ensure standards were met. Managed three stores in the South region, prepared audit reports, maintained checklists, and trained store teams on KPI tracking, customer handling, and overall store experience.

Apr 2017 – May 2017 · 1 mo · Bengaluru

• Handled customer queries, returns, and billing support at the service desk. Assisted in resolving customer issues, coordinating with sales and inventory teams, and ensuring a smooth and satisfying shopping experience.

May 2016 – Jul 2016 · 2 mos · Noida · On-site

• Checked garment quality during stitching, finishing, and packaging stages. Worked on international brands such as H&M, Zara, Tommy Hilfiger, Calvin Klein, and Old Navy, ensuring all products met brand quality and design standards.

Sep 2015 – Sep 2015 · 0 mo · Bengaluru

• Assisted in the setup of GAP’s second store in India, managing inventory, visual displays, and store layout. Supported the sales team in daily operations to ensure smooth store functioning and customer satisfaction.