Shahnwaz Alam — Operations Associate
Enthusiastic Operations Management Specialist with over 8 years of hands-on experience in trade settlements, customer service, and sales management. I have a strong track record of managing complex financial and operational problems, resolving conflicts, and improving operational processes. With excellent analytical skills and a background in team leadership and logistics, I’m passionate about creating great customer experiences and driving business success. I thrive on challenges and believe that effective problem-solving and collaboration are key to reaching our goals together.
Stackforce AI infers this person is a versatile Operations Management Specialist with expertise in B2B and retail sectors.
Location: Toronto, Ontario, Canada
Experience: 5 yrs
Skills
- Operations Management
- Customer Relationship Management (crm)
- Customer Engagement
- Sales
- Customer Acquisition
- Retail Management
- Project Management
- Sales Management
- Business Development
Career Highlights
- Over 8 years of experience in operations management.
- Proven track record in improving operational processes.
- Strong analytical skills with a focus on customer satisfaction.
Work Experience
CIBC
Specialist, Operations Management (3 yrs 3 mos)
TD
Credit Card Customer Service Officer (2 mos)
American Express
Sales Representative (2 mos)
Career Break
Personal goal pursuit (5 mos)
Apex Mobiles and Electronics
Store Manager (2 yrs 1 mo)
Monte Carlo Fashions Ltd
Area Sales Manager (1 yr 8 mos)
Area Retail Executive (2 yrs 11 mos)
Education
Supply Chain Management at Fanshawe College
International Business Management at Fanshawe College
Master of Business Administration - MBA at Lovely Professional University
Bachelor of Business Administration - BBA at Lovely Professional University
