Shamroze M. — Operations Associate
Results-driven leader with a strong background in team management, process optimization, and customer service excellence. Proven ability to scale teams, enhance productivity, and implement strategic improvements that drive operational efficiency and profitability. Adept at forecasting staffing needs, managing performance metrics, and developing training programs to strengthen team competency. Skilled in cross-functional collaboration, issue resolution, and leveraging technology to improve customer satisfaction and retention. Recognized for achieving key performance targets, reducing escalations, and optimizing workflows to exceed business objectives.
Stackforce AI infers this person is a Customer Service Operations Leader in the Fintech industry.
Location: Atlanta, Georgia, United States
Experience: 15 yrs 2 mos
Skills
- Payment Systems
- Client Relations
- Project Management
- Team Leadership
- Customer Service Management
- Operational Improvement
- Customer Service
- Team Management
Career Highlights
- Proven ability to scale teams and enhance productivity.
- Expert in customer service excellence and operational efficiency.
- Recognized for achieving key performance targets.
Work Experience
Upgrade, Inc.
Quality Assurance/Quality Control Lead Analyst (11 mos)
BOLD Integrated Payments
Director of Merchant Services (10 mos)
Novo
Senior Project Manager (9 mos)
American Express
Director Of Customer Service Operations (1 yr 8 mos)
Kabbage, an American Express Company
Customer Service Manager II (Interim Director) (10 mos)
Customer Service Manager (5 yrs 7 mos)
eBay for Business
Assistant Manager (4 yrs 10 mos)
Platinum Federal Credit Union
Teller (6 mos)
Education
Bachelors of Arts in Journalism/Communications at Mercer University
