Feb 2025 – Mar 2025 · 1 mo · North Adelaide, South Australia, Australia · On-site

Dec 2023 – Jul 2025 · 1 yr 7 mos · Adelaide, South Australia, Australia · On-site

• Partner with department managers to optimise workforce scheduling, creating diverse flexible work arrangements such as part-time schedules, work-from-home options, compressed workweeks and shift changes using Chris21 software.
• Provide strategic advice to managers and staff on employment terms, policies and compliance with Acts, Awards and Enterprise Agreements to maintain organisational alignment and regulatory compliance.
• Collaborate with Shared Services SA and internal stakeholders to streamline HR processes, enhancing efficiency and resolving complex HR-related issues.
• Prepare and present reports, letters and memos for senior stakeholders

Sep 2021 – Dec 2023 · 2 yrs 3 mos · Sharjah Emirate, United Arab Emirates · Remote

• Managing In-House Technology recruitment operations for Air Arabia for MENA and GCC regions
• Sourcing and placing Java and .Net Software Engineers, Infrastructure Engineers, Software Architects, IT Support, Product Managers, UX Architects, Business Analysts, Quality Analysts, Flight Ops Managers, Engineering Managers and Application Analysts
• Negotiating terms and conditions of employment contracts and communicated with compensation and benefits specialists about job-offer details for high-level positions
• Gathering functional expertise and using Recruitment and Onboarding (RCM,RMK and EC) in SAP SuccessFactors
• Reporting weekly recruitment updates directly to the CEO and Directors and working closely with Heads of Functions to align hiring needs
• Achievements:
• Closed 100% of open positions (Manager and above) in 6 months by leveraging the internal talent management process, which saved US$ 35K for the company
• Led a large recruitment team to ramp up manpower from 65 to 105 employees in-line with business growth
• Successfully established an offshore Flight Monitoring Control team of 10 people in Bangalore from scratch, which led to permanent monthly savings of US$ 15K
• Hired and established an in-house Network & Security Team of 12 people in Sri Lanka, which replaced an outsourced team and generated cost savings of US$ 20K/month
• Introduced new assessment tools including Test Gorilla, HackerRank, and Mercer tools for technology competence evaluation
• Implemented comprehensive interview guidelines for all interview panel members, establishing standardised procedures and providing thorough training, which improved candidate experience and secured best talent
• Drove the adoption and implementation of SAP SuccessFactors across all stakeholders involved in recruitment activities across the organisation, which encompassed processes from hiring intake calls to final job offers. This improved transparency and efficiency of the overall recruitment process

Jul 2020 – Sep 2021 · 1 yr 2 mos · Navi Mumbai, Maharashtra, India · On-site

• Managed end-to-end talent acquisition process for UPS North America in the logistics domain for the Canadian and US markets
• Implemented bulk hiring of blue-collar workers across different roles, such as loaders, unloaders and drivers using Workday
• Handled professional recruitment for the client, delivering up to 5000 hires per month and supported hiring 15,000+ logistics candidates in the peak holiday season from October to December 2020
• Coordinated regular progress calls with global recruitment teams from the US, Canada and India on a daily basis
• Led a team of 20 agents, conducted regular performance conversations and provided ongoing support to foster their professional development and achievement of business objectives

Feb 2016 – Jun 2020 · 4 yrs 4 mos · Navi Mumbai, Maharashtra, India · On-site

• Placed over 50 candidates across the United States through benchmarking within 5 years of contract staffing with direct clients, such as Mercedes Benz and PWC
• Sourced and placed professionals with skills in Java, .NET, Cyber Security, Salesforce, DevOps, Oracle, SQL, and Hadoop
• Gained expertise in C2C/1099/W2 visa terms and awareness H1B, OPT, L1, L2 EAD, H4 visa status

Oct 2013 – Feb 2015 · 1 yr 4 mos · Mumbai, Maharashtra, India · On-site

• - Led a team of 20 members in Vendor Management Operations; involved in close coordination with US brokers to determine real estate valuation and manually place orders

Sep 2011 – Aug 2013 · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

• Led end-to-end IT recruitment campaigns across the USA, including management of onboarding paperwork, keeping candidates warm, negotiating on billing rate and smooth transition into the job roles
• Sourced candidates for direct clients, including Google, Facebook, Cisco, Intuit and VM Ware
• Selected relevant resumes on job portals such as Monster, Dice and CareerBuilder

Jul 2010 – Sep 2011 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

• Managed a Team of 15-20 People in Cards Sales process
• Conducted Fraud Investigation. Manage Inbound & Outbound Calls.
• Ensured resolution for fraudulent activities on Credit Card services, Managed call flow and deliver highest quality service.
• Analyze accounts for reason for decline of transactions
• Provided feedback to Fraud Policy network to ensure we minimize declines on account
• Callbacks to dissatisfied customers, and give explanation for declines and educate customers about benefits of fraud protection

Apr 2007 – Apr 2010 · 3 yrs · Mumbai, Maharashtra, India · On-site

• Managed a Team of 15-20 People in Upselling/Customer service process
• Delivered training sessions to the team to improve communication skills and positive convincing skills
• Ensured that sales targets are achieved without compromising quality of service. Customers to be made aware of all terms and conditions on the call.
• Suggested process changes to the business in U.K to ensure we satisfy the dynamic needs of customers on regular basis.Taking escalations from the customers as and when required.
• Prepared weekly reports and preparing Monthly Business Review for the top management via PowerPoint presentations.
• Monitored calls to ensure excellent customer service was delivered on timely basis
• Conducted performance conversations with the team members regarding their KPI's and incentive roll outs

Jun 2003 – Apr 2007 · 3 yrs 10 mos · Mumbai, Maharashtra, India · On-site

• Managed a Team of 20 People in Insurance Sales process
• Responsible for Selling insurance policies benefits to customers and agents. Achieving daily insurance sales target numbers based on type of policies sold like homeowner, hazard, windstorm, earthquake,etc.
• Prepared DCP (Data Capture Protocol), analyzing crucial statistics like Efficiency, Cap utilization &TAT compliance.
• Daily interaction with the client via conference calls dealing mainly with process updates. Ensure monthly mortgage payments are made on time.
• Sent weekly reports to the client in US as well as to the reporting manager. Submitted Month End reports to the top management for approval & analysis