Apr 2023 – Jun 2025 · 2 yrs 2 mos

• Account Management | Strategic Partnerships | Digital Payments | Enterprise Sales | Fintech Growth
• Responsible for GMV & revenue growth and fintech adoption for enterprise and mid-market clients in the digital payments ecosystem, managing a payments portfolio exceeding 2,000 Cr in monthly GMV and 5 Cr in revenue. With a sharp focus on long-term account value, I lead the full sales lifecycle -prospecting to closure, and ongoing strategic engagement - across payment products like PG, UPI, Wallets, BNPL, and Subscriptions.
• Key Highlights:
• Onboarded marquee clients such as MPL, Ola, Rapido, and Freshtohome—adding 250 Cr+ in GMV and 5 Cr+ in revenue monthly.
• Drove 40% YoY GMV growth in FY24-25 by integrating new payment modes, optimizing MDRs, and cross-selling value-added services.
• Unlocked 2 Cr+ in incremental revenue via adoption of Paytm’s extended fintech suite—Ads, Merchant Lending, Payouts, and Omnichannel solutions.
• Increased net monthly revenue by 1 Cr+ through cost-based routing, margin improvement, and monetizable product features.
• Built CXO-level relationships, led QBRs and strategic reviews to align on growth and innovation agendas.
• Execution & Collaboration:
• Work cross-functionally with Product, Tech, Legal, and Banking Alliances to co-create merchant-first solutions (e.g., QR-based offline payments with Rapido).
• Actively influence product roadmaps with merchant insights and market feedback.
• Drove competitive wins and strategic account turnarounds by showcasing Paytm’s differentiated value proposition.
• Built custom dashboards and governance cadences for program health, risk mitigation, and expansion planning.
• Tools & Culture:
• Proficient in MS Office, JIRA, Looker Studio, Slack, G-Suite for workflow, data visualization, and execution tracking.
• Mentor to junior team members - fostering excellence in consultative selling, negotiation, and account growth planning.

Apr 2022 – Apr 2023 · 1 yr

• Handling & Managing Pan-India Online Enterprise Accounts aligned to the Grocery, Dairy and Hyperlocal categories,

Oct 2018 – Apr 2022 · 3 yrs 6 mos

• Key Account Management, Strategic Alliances & Growth - Paytm Digital Payments
• As a key account lead, I manage & oversee the relationships of the company with its largest partners in Grocery , Broadband, Hyperlocal, Agritech & Gaming , as well as other long term ,strategic key accounts
• Product Portfolio : Paytm Wallet, Payment Gateway, Paytm UPI, Paytm QR Based solutions
• Responsible to driving & growing a monthly payments volume of INR 300+ Crore GMV
• Executing latest product integrations on partners by working closely with Product/Tech/Ops teams.
• Driving monthly growth from existing accounts – by collaborating on innovative marketing & cashback campaigns targeting relevant cohorts, running customer delight initiatives to drive loyalty.
• Previous Role - Category Management & Growth: Core member of the B2B Wholesale Business team at Paytm Mall - Responsible for Growth, Customer Experience, Product Marketing & Merchandising
• Key Highlights
• Seamlessly managed the key categories of Grocery & Broadband during the critical Covid-19 lockdown period, driving a growth of 75% in transactions and 3X topline growth, across core accounts

Feb 2018 – Sep 2018 · 7 mos

• Category management, Product development and Sales with the Private Label brands team.
• Key responsibilities - P&L Management, Pricing, Merchandising, Inventory & Sales planning, Product marketing and Analytics, GTM strategy
• Key Highlights
• Grew the Men’s Accessories portfolio in value by 35% and in Units by 60% over 7 months
• Grew the Category selection by 3X through new verticals’ addition and scaling the product selection
• Reduction in product returns by ~25% through supply chain improvements

Oct 2014 – Jan 2018 · 3 yrs 3 mos

• Cross functional coordination & Strategic Initiatives with Business, Product, Engineering & Design teams, to drive key org level programs/projects. Demonstrated multi-tasking ability, gather business requirements & end to end delivery.
• Key Highlights:
• Big Billion Days: Central program management & execution of BBD 2015
• Developed processes, playbooks, and SOPs to streamline workflows, testing and the frontend experience.
• New Category Launches – Automobiles on Flipkart; New Feature Launch – Rich Search on Flipkart
• Collaborated with Product, Engineering & Design to test & launch new features.
• End to end ownership of projects to improve user experience, conversions and create business impact.

May 2013 – Oct 2014 · 1 yr 5 mos

• P&L ownership of Mobile accessories and Camera accessories with DigiFlip, the first in-house brand of Flipkart. Launched and scaled the categories, delivering results as per the AOP.
• Brand management of Citron brand – Go-to-market plan, pricing, positioning and merchandising
• Key Highlights:
• Grew the category business in value by 15% Y-O-Y, with a healthy bottom-line growth
• Successful launch of new private label brand driving 15 Cr in Revenue and 2.5 million units sales

Jun 2011 – Mar 2013 · 1 yr 9 mos

• Specialization in the streams of Marketing and Operations

Aug 2008 – Jun 2011 · 2 yrs 10 mos · Bangalore

• B2B sales, Business development & Product Marketing - Vehicle diagnostics portfolio in the Automotive Aftermarket BU
• Responsible for vendor management and driving product sales through channel partnerships and OEM Tie ups
• Cross functional coordination with field sales teams, purchase, quality control, service teams to drive portfolio growth
• Key Highlights – Product launch and GTM of handheld engine scanner – pricing, distribution planning, marketing initiatives
• Facilitated an exclusive tie up with Maruti Suzuki to supply Bosch battery testers to their service center network, pan India.