Apr 2022 – Oct 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Built a productivity tracker for customer projects using Looker, improving resource management and generating an additional Z% revenue through efficient customer billing for over-utilized resources
• Reduced manual workload and increased efficiency by ~XX% by automating reports and dashboards, thereby helping the senior management team to make key business decisions faster
• Developed an attendance tracking system for Whatfix employees to track the defaulters, resulting in ~AA% decrease
• in absenteeism within the organization since the launch
• Created and deployed a customer health tool using advanced analytics that leverages product adoption and customer satisfaction
• metrics to improve Gross Revenue Retention (GRR) and decrease customer churn by identifying at-risk accounts
• Analyzed customer feedback to identify customer issues & product strengths using SQL, Looker, sentiment analysis, and Gen
• AI, translating feedback into detailed requirements and user stories

Dec 2021 – Apr 2022 · 4 mos · Bengaluru, Karnataka, India · On-site

• Drove an XX% increase in GMV with strategic initiatives such as cashback, EMI, & gift cards; executed multi-channel awareness campaigns via email, social media, and SMS
• Managed a team of business analysts in effective decision-making by synthesizing massive data from multiple data sources and providing insights to senior leaders at Ola Money
• Conducted in-depth user research and cohort analysis to identify opportunities for improving product engagement, leading to a ~YY% increase in user retention

Apr 2021 – Nov 2021 · 7 mos · Bangalore Urban, Karnataka, India · Remote

• Empowered senior management to drive critical business goals by preparing weekly/monthly reports and dashboards of critical metrics using SQL, Tableau, & Python, leading to data-driven decision-making
• Standardized business processes for requests raised by customers and reduced Mean-Time-To-Plan by ~XX%
• Aided leadership team in improving customer experience and satisfaction by a significant margin by providing root-cause analysis and trending analysis for most impacted customers

Jan 2021 – Mar 2021 · 2 mos · Bangalore Urban, Karnataka, India

• Spearheaded the team to develop the POC to understand the implication of requirement integration on
• Product stability and performance
• Converted stakeholder requirements into different tangible deliverables such as requirements
• documents, use cases, and assisted the development team
• Enhanced user experience by customizing UI / UX design for Oracle Banking Payments based on
• Microservices architecture

Aug 2016 – Jan 2021 · 4 yrs 5 mos · Bangalore Urban, Karnataka, India

• Reduced time required for bulk transaction processing by approximately 90% using java instead of PL/SQL prevalent earlier
• Worked on Continuous Integration and Deployment using Jenkins and Docker
• Acted as a primary contributor to end-to-end development of several major releases of Oracle Banking Payments module thereby facilitating enhanced user experience and comprehensive backend service using Java, Knockout JavaScript, CSS, Oracle JET