Aug 2021 – Sep 2024 · 3 yrs 1 mo

• In my role as a manager for India Business clients, my primary responsibility revolves around overseeing various Contract Management (CM) processes. This encompasses identifying and addressing risks related to revenue leakage, overdue payments, and unbilled services. Additionally, I am proficient in drafting and reviewing contractual documents, ensuring timely reporting and closures to avoid contractual delays.
• Moreover, I am adept at managing essential components such as MMC, MMD, MMR, MMS, MME. (Accenture tools)
• Prior to my current position, I successfully led the DSO Optimization Initiative at the India Market Unit. In this capacity, I held accountability for driving beneficial outcomes for India MU CG leads and the India MU CFO office. The focus of this initiative was to highlight high-risk outstanding payments and unbilled services, allowing for proactive management of potential risks. By effectively addressing these concerns, we were able to maintain financial compliance and mitigate potential challenges.
• Through these experiences, I have developed a comprehensive skill set in Contract Management and have a proven track record of delivering results in optimizing financial processes.

Aug 2019 – Aug 2021 · 2 yrs

• In my capacity as a contract analyst for my account, I play a crucial role in ensuring a smooth end-to-end invoicing process. I work closely with my team to track and manage all aspects of invoicing, ensuring accuracy and efficiency. Additionally, I am responsible for overseeing receivables and costs, carefully managing these financial elements to maintain optimal financial health.
• Client engagement is another key aspect of my role. I actively foster strong relationships with clients, ensuring their satisfaction and addressing any concerns or queries they may have. By maintaining open lines of communication and providing exceptional service, I contribute to the overall success of the client relationship.
• Moreover, I have successfully managed the DSO Optimization Initiative at the India Market Unit. Within this initiative, I am accountable for identifying and highlighting high-risk outstanding payments and unbilled services. By serving as an early warning system, this proactive approach enables the business to effectively manage risks associated with high-risk accounts. This initiative plays a vital role in ensuring compliance and minimizing potential financial risks.
• My focus is on delivering exceptional service to clients, optimizing financial processes, and mitigating risks to drive the success of both my account and the broader business.

Oct 2018 – Aug 2019 · 10 mos

• worked on Salesforce tool (Manage my Sales), bid management and was in charge for managing Sales Landing/ Forecast updates to Global leadership along with monitoring sales data/reports.
• HEALTH & PUBLIC SERVICE, SALES PMO
• Roles & Responsibilities: Account Management / Sales Operations
• Responsible for providing program facilitation through planning, organizing, coordinating, and monitoring implementation activities
• Provides effective situation management and escalation
• Team Supervision - Manage the day to day operations of the CSG escalating issues to management, if required.
• Risk and Issue Management - ensuring team risks and issues are being managed and maintained
• Overseeing work related to risks / issues reporting, meeting preparation support, workforce
• ACCOUNT MANAGEMENT/SALES OPERATIONS
• Providing Sales Landing/Forecast updates to the Global leadership
• Account Planning
• Monitoring & managing Sales reports
• Sales reporting to OU Lead
• Providing operational support for MMS (salesforce.com)/CDP system
• Interact with the global sales team working on the same account
• Meet time deadlines for accounts
• END TO END PROPOSAL/BID MANAGEMENT
• Analysis of RFPs/EOIs/RFEs
• Creation of internal evaluation documentation
• Developing proposal responses by gathering proposal information and coordinating requirements, submissions
• Setting up & managing internal approvals/ tollgates
• Management of proposal team and coordination with stakeholders like Solution Architect, Delivery Team, SMEs etc.
• Document management

Sep 2016 – Dec 2016 · 3 mos · New Delhi Area, India

• I served as a Content Writer for a website specializing in meme creation.
• Produced engaging content tailored to the website's needs.
• Conducted thorough research and analysis to ensure the quality of the prepared content.

Mar 2015 – Aug 2019 · 4 yrs 5 mos · New Delhi Area, India

• Proposal Management Support:
•  Creation of EOI responses (independently & supporting respective team)
•  Analysis of RFPs (Requests for Proposal)
•  Creation of internal evaluation documentation
•  Developing proposal responses by gathering proposal information and coordinating requirements, submissions
•  Setting up & coordinating internal approvals/ tollgates
•  Management of Proposal Team and coordination with Stakeholders like Solution Architect, Delivery Team, SMEs etc.
•  Document management
• Key Proposals undertaken in last 12 months
•  MEITY (Ministry of Electronics & Information Technology)
•  IRCON (Indian Railway Construction International Ltd.)
•  IFC (World Bank) Health EOI
•  CERSAI (Central Registry of Securitization Asset Reconstruction and Security Interest)
•  NSDC UDAAN (National Skill Development Corporation)
• Project: Rajasthan Skills and Livelihood Development Corporation (RSLDC)
• PMO:
•  Monitoring project management & operations- Handling updates, reviewing the activities
•  Data reconciliation and management.
• HR Support:
•  End to end Recruitment process
•  Managing the documentation/ onboarding
•  Handling team engagements
• Desk Appraisal:
•  Developing RFPs and other related documents for various processes involved in the project
• Project: Udaan S2S (Skills to Succeed)
• Client Account Support:
•  Reconciliation of data and invoices
•  Data management basis project deliverables
•  Managing client portal single handedly
•  Monitoring training & placement data
•  Client engagements