Shehzaib Qadri — Customer Success Manager

TL;DR: I’m a Senior Enterprise Customer Success Manager at MongoDB, managing strategic enterprise accounts to drive product adoption, retention, expansion and forecasting. I work closely with customers to understand their goals, mitigate risks, and maximize the value they get from our platform. A big part of my role involves strategic account planning, conducting Executive Business Reviews, and collaborating with internal teams to ensure seamless execution. I’ve consistently exceeded retention, renewals and expansion targets by building strong relationships and delivering tailored solutions that align with customer needs. As a quota carrying Sr. Customer Success Manager with 7+ years of experience in SaaS and Services. I am dedicated to driving customer satisfaction, product adoption, and revenue growth. I have consistently exceeded retention and expansion targets by fostering long-term relationships and delivering tailored solutions that align with client goals. Key Highlights: 1. Proven ability to manage and grow enterprise accounts, consistently achieving high retention (up to 100%) and expansion rates (up to 300%). 2. Expertise in strategic planning, risk mitigation, and onboarding to ensure smooth customer journeys and optimised product adoption. 3. Skilled in conducting Executive Business Reviews, developing customer success plans, and identifying opportunities for expansion 4. Strong experience in collaborating with internal teams to ensure seamless transitions and maximize value for customers. 5. Certified in Microsoft Azure, MongoDB Atlas Administrator, AWS, and ITIL, continually enhancing my technical expertise to support customer success initiatives. Passionate about delivering business value and driving innovation, I’m committed to building strong partnerships with customers to ensure lasting success. Personal Creed: Live as if you were to die tomorrow. Learn as if you were to live forever - Mahatma Gandhi

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in enterprise account management and strategic planning.

Experience: 8 yrs 10 mos