Aug 2020 – Present · 5 yrs 10 mos · Gurgaon

Dec 2019 – Aug 2020 · 8 mos · Gurgaon

• Build NLP solutions to identify customer intent, classify unconnected calls and rank the leads utilizing data from various sources. The solution will potentially enable Policy Bazaar to eliminate 30 percent of calls leading to tremendous cost reduction and improvement in customer satisfaction. Key libraries used were SparkML, Catboost, MLPClassifier, Logistic Regression, NMF, LDA, KMeans, Gensim, NLTK, FastText etc.
• Build Customer Data Platform that facilitated real-time access to organizational data in accordance with security requirements. Raw data sources were SQL Server, elastic, mongo, Bigquery as well as S3 and data lake for both structured and unstructured data was residing on S3. Spark was utilized to for building data lake and data marts. Key technologies used were EMR, Python, S3, Athena, Glue, Hive, Hue, Elastic, Kubernetes, Spark & Kafka

Jun 2019 – Dec 2019 · 6 mos · Remote

Jul 2004 – May 2018 · 13 yrs 10 mos · Gurgaon, India

• Delivery of a truly remarkable Next-Generation version of the product with features capitalizing on technologies like Chatbot, Computer Vision, Machine Learning, QR Code, Mobile App etc. Features like use of natural language to execute transactions, interactive emails to approve documents and predictive analysis to auto send reminders for key activities are expected to completely change the user experience.
• Tremendous improvement in productivity and total streamlining of user interface by creation of an in-house MVC architecture along with associated code generator.
• Quantum improvement in quality by implementing automation of system testing using Selenium. Got a hybrid framework developed right from ground up. Further improvement coupled with reduction in effort via implementation of Static Code Analysis for SQL code.
• Standardization of specification document and uniform & automatic effort estimation via an in house web based tool.
• Enhancement of objectivity in appraisal process and increase in resource satisfaction by defining quantifiable KPIs and a process to measure them for example productivity, quality and timeliness.
• Cost reduction in configuration and infrastructure management activities by bringing in high degree of automation and setting up of a continuous integration pipeline using ps scripts, Jenkins etc.
• POC development for new technologies like Server less architecture for Cloud using AWS services like S3, API Gateway, DynamoDB, Lamba, SNS
• Improved ability to tackle performance issues before any adverse impact to customer by developing a system of proactive alerts whenever a resources falls below a predefined threshold. Detailed online visualization of performance stats using Elastic stack enabling in depth analysis.

Jan 2003 – Jan 2004 · 1 yr · Gurgaon, India

• Led a team of two developers to deliver a project that involved development of an interface to facilitate bidirectional synchronization of data between headquarter of an automobile company and its branch offices for several transactions

Jan 2002 – Jan 2003 · 1 yr · Gurgaon, India

• Developed an advanced software solution for a BPO company that facilitated routing of calls to available resource, recording of the calls and creation of an web interface that would facilitate auditing of calls as per requirement

Jan 2001 – Jan 2002 · 1 yr · Seattle, USA

• Worked in technology evangelist group to deliver several cutting edge technology projects like Passport Integration, Global Microsoft OEM Website, Dynamic Dashboards using OWC controls

Jan 2000 – Jan 2000 · 0 mo · Seattle, USA

• Worked on building a platform for content management system making heavy use of XML and XSL

Jan 1998 – Jan 2000 · 2 yrs · Redmond, Washington, USA

• Implemented several features in Powerpoint and Excel using in C++ like Bidirecyional editing, international calendars, date time formats etc

Jan 1995 – Jan 1997 · 2 yrs · New Delhi Area, India

• Socket programming in C on Windows and Unix environments to develop a client server Library management application. Lead the project of using Z390.50 protocol to exchange information regarding books in libraries across the globe

Jan 1991 – Jan 1994 · 3 yrs · New Delhi Area, India

• Several contributions to Banking product ISBS implemented across serveral branches including a very complex interest calculation module. Extensive programming in C and Oracle.