Shikhar Sood, PMP® — Project Manager

I am a PMP-certified Project Manager with over a decade of experience leading complex, high-value projects for global SaaS organizations. With deep expertise in event technology and process automation, I have directed the end-to-end lifecycle of 250+ global programs, from intimate executive meetings to international conferences of 40,000+ attendees. Architected the ‘Events 360’ global delivery framework, scaling the onsite and registration operations team from a 1-person pilot to a 50+ person high-performance hub. I specialize in translating complex business requirements into high-touch, white-glove event technology solutions. At Cvent, I pioneered a cross-functional automation initiative that saved over 8,000 manual hours annually across a global team. I also led onsite technology teams under high-pressure conditions to ensure seamless event execution. My work extends beyond delivery to commercial impact, consistently generating additional client revenue by identifying and driving strategic project amendments. My career began in high-stakes technical support at Dell, HCL, and American Express. There, I honed a structured problem-solving framework and client-centric mindset. Today, I leverage that foundation to anticipate risks, mitigate crises, and translate complex business requirements into scalable technical solutions. I am currently pursuing my MBA in Marketing Management and am passionate about using technology and project management rigor to elevate the attendee experience and optimize operational workflows. I am open to international opportunities where I can apply my blend of technical acumen, stakeholder leadership, and strategic execution to drive meaningful business outcomes. Let’s connect to explore how I can help transform your events and projects into high-impact, revenue-driving experiences.

Stackforce AI infers this person is a SaaS Project Manager with expertise in event technology and process automation.

Location: Delhi, India

Experience: 10 yrs 9 mos

Skills

Project Management
Process Automation
Crisis Management
Client Management
Client Support
Process Improvement
Technical Support
Customer Service

Career Highlights

Led 250+ global programs with high client satisfaction.
Pioneered automation saving 8,000 hours annually.
Generated $150,000 in additional client revenue.

Work Experience

Cvent

Project Manager II (10 mos)

Project Manager I (2 yrs 1 mo)

Assistant Project Manager (1 yr 8 mos)

American Express

Dispute Specialist (2 yrs 10 mos)

Dell Technologies

Specialist Client Tech Support (2 yrs 1 mo)

HCL Technologies

Junior Product Support Engineer (1 yr 3 mos)

Education

Master of Business Administration - MBA at Amity University, Noida

Bachelor of Arts - BA at Amity University, Noida

Senior Secondary at Neugal Public Sr. Sec. School

High School Diploma at Sacred Heart Sr. Sec. School

Shikhar Sood, PMP®

Project Manager

Delhi, India10 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Led 250+ global programs with high client satisfaction.
Pioneered automation saving 8,000 hours annually.
Generated $150,000 in additional client revenue.

Stackforce AI infers this person is a SaaS Project Manager with expertise in event technology and process automation.

Contact

Skills

Core Skills

Project ManagementProcess AutomationCrisis ManagementClient ManagementClient SupportProcess ImprovementTechnical SupportCustomer Service

Other Skills

AI for Business AnalysisAccountabilityAgile MethodologiesAgile Project ManagementArtificial Intelligence (AI)Business EthicsCareer DevelopmentChatGPTChatbotsClient RapportClient Relationship ManagementCommunicationComputer EthicsComputer HardwareConflict Resolution

About

Experience

10 yrs 9 mos

Total Experience

2 yrs 8 mos

Average Tenure

Current Experience

Cvent

3 roles

Project Manager II

Promoted

Mar 2025 – Jan 2026 · 10 mos · On-site

Promoted to lead the end-to-end delivery of high-value, global client projects for a leading SaaS event technology provider. Directed the full lifecycle for 250+ programs, consistently delivering on schedule and within budget while driving significant process innovation and revenue growth.
Key Accomplishments:
Process Automation & Re-engineering: Pioneered and led a cross-functional Automation Task Force to re-engineer core operational workflows, saving an estimated 8,000 hours of manual work annually across a 110-person global project management team.
Large-Scale Event & Crisis Management: Directed onsite technology and project management for major international conferences, including India Energy Week (40,000+ attendees). Averted critical operational failures by architecting and implementing emergency network solutions under extreme pressure.
Commercial Acumen & Revenue Generation: Generated over $150,000 in additional client revenue in a single year by proactively identifying opportunities, leading strategic project scope amendments, and strengthening key client relationships.
Technical Leadership & RPA Implementation: Acted as the primary business liaison for the Robotic Process Automation (RPA) team, translating complex business rules for over 2,000 projects per year into technical requirements for UiPath developers and leading the UAT strategy for a new automation tool that achieved 98% accuracy.

Technical Project ManagementProcess Re-engineeringSaaS ImplementationAgile MethodologiesRobotic Process Automation (RPA)Risk Management+4

Project Manager I

Promoted

Jan 2023 – Feb 2025 · 2 yrs 1 mo · On-site

Successfully managed a diverse portfolio of global client-facing projects, establishing a strong track record of on-time, on-budget delivery that directly led to a promotion to Project Manager II.
Delivered a full spectrum of client projects by coordinating cross-functional teams, managing timelines, and ensuring adherence to all budgetary and quality standards.
Served as the primary point of contact for clients and stakeholders, building strong relationships and ensuring clear communication from project kickoff to completion.
Developed and managed all core project documentation, including project charters, status reports, and process workflows, to maintain alignment and transparency for all stakeholders.
Proactively identified and resolved project conflicts and roadblocks, optimizing workflows and negotiating solutions to ensure successful project outcomes.

Project ManagementClient Relationship ManagementCross-functional Team LeadershipProject DocumentationClient Management

Assistant Project Manager

Apr 2021 – Dec 2022 · 1 yr 8 mos · On-site

Successfully transitioned into a project management career, providing essential support across a portfolio of global client projects. Rapidly mastered Cvent's suite of event technology platforms and core project management methodologies, laying the groundwork for a fast-track promotion.
Assisted senior project managers in all phases of the project lifecycle, from initial requirements gathering to final delivery and reporting.
Managed key project coordination tasks, including timeline tracking, resource allocation, and the preparation of project documentation to ensure alignment with client goals.
Served as a key point of contact for client inquiries and technical support, effectively resolving issues and contributing to a positive client experience.
Demonstrated a strong aptitude for learning and problem-solving, which led to a promotion to Project Manager I within 1 year and 9 months.

Project CoordinationClient SupportTechnical TroubleshootingProject Management

American express

Dispute Specialist

May 2018 – Mar 2021 · 2 yrs 10 mos · Gurugram, Haryana, India

Honed a systematic, root-cause analysis framework to investigate and resolve complex technical and procedural disputes, protecting both customers and the business. This role was foundational in developing the structured problem-solving and client management skills essential to my project management career.
Top Performer: Recognized as the Top Lead Generator for 8 consecutive months for outstanding performance in identifying client needs and recommending new services, showcasing early commercial acumen.
Process Improvement: Developed a structured, investigative methodology to diagnose issues before prescribing solutions, which reduced premature fraud classifications and significantly improved resolution accuracy.
Stakeholder Management: Acted as a trusted liaison between customers and vendors, successfully resolving high-stakes disputes and managing sensitive client communications.
Team Mentorship: Mentored junior team members in structured problem-solving protocols and effective client communication strategies, contributing to overall team development.

Root-Cause AnalysisStakeholder ManagementProcess ImprovementClient Management

Dell technologies

Specialist Client Tech Support

Apr 2016 – May 2018 · 2 yrs 1 mo · Gurgaon, Haryana, India

Provided expert-level hardware, software, and networking support, establishing a deep technical foundation. Mastered the art of empathetic diagnosis, translating complex technical issues into understandable, step-by-step solutions for non-technical users. This role was pivotal in developing the sequential troubleshooting and client communication skills that became a pillar of my future success in project management.
Achieved high customer satisfaction ratings by consistently providing clear, effective, and timely resolutions for a wide range of technical challenges.
Diagnosed and resolved complex system and network issues, honing the analytical skills required to quickly identify the root cause of a problem.

Technical SupportTroubleshootingCustomer Service

Hcl technologies

Junior Product Support Engineer

Dec 2014 – Mar 2016 · 1 yr 3 mos · Noida, Uttar Pradesh, India

Began my technology career by providing remote diagnostics and support for internet connectivity, hardware, and software issues. This role provided my initial, hands-on experience in analyzing network logs and diagnosing technical components to solve client problems.
Developed core competencies in technical troubleshooting and remote client support.
Built a foundational understanding of network protocols, hardware, and software interactions.

Remote DiagnosticsTechnical TroubleshootingTechnical Support