Shiva Gupta

Software Engineer

Bhopal, Madhya Pradesh, India5 yrs 10 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led a team to enhance AI model performance by 25%.
Developed user-friendly features improving operational efficiency.
Expertise in cloud services and data automation.

Stackforce AI infers this person is a SaaS-focused Python Developer with strong expertise in AI and automation.

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Skills

Core Skills

Generative AiPythonFull-stack DevelopmentUser ExperienceData AutomationSoftware Development

Other Skills

chatbotsReinforcement LearningAWS LambdaS3Programming ConceptsAI SolutionsREST APIsLinuxAWS servicesCloud ServicesDocker ProductsEmployee BenefitsTechnical SpecsContainerizationProblem Solving

About

The Turing team and I harness Generative AI and chatbots to drive innovation and efficiency in software development. Our collaborative efforts have led to the creation of user-friendly features that streamline operations and bolster customer relations. With a Master’s from IIIT Bangalore, my expertise lies in applying computer science principles to solve complex problems. At Sprinto, we developed key functionalities like a bug reporting module and a chat history feature, greatly enhancing user experience and operational effectiveness. My academic knowledge, combined with practical skills in cloud services, underpins my contribution to creating impactful tech solutions that align with the evolving needs of our industry.

Experience

5 yrs 10 mos

Total Experience

1 yr 5 mos

Average Tenure

2 yrs 5 mos

Current Experience

Turing

Python Developer 2

Jan 2024 – Present · 2 yrs 5 mos · Bengaluru, Karnataka, India · Remote

Led a team of 5 engineers and trainers, ensuring alignment with project goals and quality standards.
Conducted Reinforcement Learning with Human Feedback (RLHF), enhancing model performance and reducing errors by 25%.
Built an LLM-based ticket categorization system using Amazon Bedrock (Sonnet 4 model), AWS Lambda, and S3, automating triage of 150+ onthly support tickets across Ul, backend and database system

Generative AIchatbotsReinforcement LearningAWS LambdaS3Python

Sprinto

Full-stack Developer

May 2022 – Nov 2023 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Developed a user-friendly bug reporting feature on the dashboard, reducing ticket-raising time and enhancing operational efficiency.
Enhanced chat history feature by retrieving previous chat records to improve customer service.
Integrated a customer dashboard for sales teams to review subscription status and customer activity.

Programming ConceptsAI SolutionsFull-stack DevelopmentUser Experience

Reevoy

SDE

Jun 2021 – May 2022 · 11 mos · Mumbai, Maharashtra, India

Developed automated data scraping system using AWS services and python libraries to save 90% manual time.
Implemented efficient data extraction from pdf documents and invoices for customer data filling.
Streamlined processes at Reevoy by automating manual tasks and increasing productivity.

REST APIsLinuxData Automation

Qualcomm

2 roles

Software Engineer

Jun 2020 – Jun 2021 · 1 yr

Developed Automation tool for finding the faulty commit during merging, aiding Camera Feature Usecases.
Implemented efficient code review process, reducing errors and improving overall code quality.
Collaborated with cross-functional teams to optimize software performance and enhance user experience.

Programming ConceptsLinuxSoftware Development