Apr 2023 – Nov 2023 · 7 mos

• · Recommended improvements to business workflow efficiency and information access, while educating on the benefits and limitations of technology solutions (HRIS).
• · Actively participated in the Workday Community and regional user groups, contributing to knowledge sharing and best practices. · Developed and maintained comprehensive project documentation (SOP’s), ensuring alignment with organizational standards. · Engaged strongly with a wide spectrum of HR personnel, fostering effective stakeholder relationships.
• · Collaborated with Information Technology and Software Development teams to successfully execute system initiatives and provide tailored solutions to business users.
• · Contributed as a key team member to various HR Shared Services (HRSS) projects, ensuring alignment with organizational goals.
• · Interacted with vendors providing consulting, training, and support for enterprise applications, enhancing overall project outcomes

Aug 2021 – Mar 2023 · 1 yr 7 mos

• · Managed tracking and auditing cases in and out of the queue, assessing, monitoring, documenting, and communicating potential quality issues in case processing.
• · Undertook and conducted Data Quality Management activities, including identifying, comparing, and reporting quality deviations. · Evaluated large datasets for Turnaround Time (TAT) and quality. ·Determined the root cause of data quality errors and made recommendations for long-term solutions.
• · Monitored and reported on data quality assurance & production performance metrics. · Performed root cause analysis on business escalations and reported findings.
• · Provided recommendations for measuring and improving the effectiveness and efficiency of case resolution.
• · Developed and refined high-quality monthly and quarterly metrics reporting and publishing capabilities, and communicated results to leadership.

Sep 2019 – Jul 2021 · 1 yr 10 mos

• · Consistently prioritized employee needs, resulting in the delivery of excellent customer service. · Provided accurate and timely first-line HR advice and support to managers, employees, and the wider HR team via telephone and email.
• · Efficiently administered HR processes and procedures, including new starter administration, changes to employment and personal details, benefits and compensation adjustments, and end-of-employment administration (hire to retire).
• · Managed ad-hoc reporting and file management, ensuring accurate and up-to-date employee records (electronic & paper-based).
• · Ensured all HR administration was completed in a timely manner and communicated effectively to employees and managers.
• · Took ownership of individual and team objectives/KPIs, maintaining high-quality standards and protecting the integrity of the brand.
• · Met all SLAs/KPIs within HR Shared Services within agreed tolerance levels for timeliness and quality.
• · Actively participated in HR projects as part of the Otis HR transformation program and business calendar, responding to ad-hoc business requirements. · Developed an excellent working knowledge of industry trends and improvements in processes, contributing to overall efficiency and effectiveness.

Jun 2018 – Aug 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

Oct 2017 – May 2018 · 7 mos · Bangalore · On-site

• · Acted as the primary HR point of contact, effectively handling all employee and manager inquiries through a centralized HR Case Management system, ensuring timely and accurate resolutions.
• · Successfully administered employment changes such as transfers, promotions, and ad hoc modifications, including the issuance of supporting documentation, HRIS updates, and seamless payroll processing.
• · Assisted with payroll administration tasks, ensuring accuracy and compliance with company policies and procedures.
• · Set up and maintained comprehensive HR personnel files, ensuring all employee records were up-to-date and easily accessible.
• · Provided support in the administration of employee benefits, enhancing employee satisfaction and understanding of available benefits.
• · Actively participated and contributed to various HR projects, driving improvements and implementing best practices within the HR department.
• · Regularly updated HR Shared Services (HRSS) documents and processes, ensuring they remained current and aligned with organizational requirements.
• · Delivered general HR administrative support, contributing to the overall efficiency and effectiveness of the HR department.

Jul 2014 – Sep 2017 · 3 yrs 2 mos · Bangalore · On-site

• Partnered with hiring managers to determine staffing needs, conducted interviews with candidates, and contributed to the development of a diverse and talented workforce
•  Administered HR processes, including new hire onboarding, changes to employment details, benefits administration and end of employment processes, ensured seamless transitions and minimal disruption to business operations
•  Managed employee relations, grievances, and disciplinary issues, fostered a positive work environment and addressed challenges proactively
•  Ensured compliance with government regulations and local labor laws, maintained a strong understanding of relevant legislation and best practices
•  Managed performance evaluations, salary reviews, and employee training and development, contributed to the growth and development of the organization
•  Processed payroll, ensured statutory compliance, maintained accurate records, and ensured timely & and accurate payments

Feb 2014 – Apr 2014 · 2 mos · Bangalore

• Partnering with hiring managers to determine staffing needs
• Screening resumes
• Performing in-person and phone interviews with candidates
• Administering appropriate company assessments
• Performing reference and background checks
• Making recommendations to company hiring managers
• Coordinating interviews with the hiring managers
• Following up on the interview process status
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Communicating employer information and benefits during screening process
• Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
• Serving as a liaison with area employment agencies, colleges, and industry associations
• Completing timely reports on employment activity

Sep 2013 – Nov 2013 · 2 mos · Bangalore

• Assist with day to day operations of the HR functions and duties
• Provide clerical and administrative support to Human Resources executives
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Coordinate HR projects (meetings, training, surveys etc)
• Coordinate communication with candidates and schedule interviews
• Conduct initial orientation to newly hired employees
• Assist recruiters to source candidates and update the database