Shiva Jayashree

Operations Associate

Bengaluru, Karnataka, India10 yrs 5 mos experience
Highly Stable

Key Highlights

  • Over a decade of HR management experience
  • Expert in HR transformation and change management
  • Proficient in SAP SuccessFactors and Workday
Stackforce AI infers this person is a Human Resources professional with expertise in HR transformation and shared services.

Contact

Skills

Core Skills

Hr TransformationChange ManagementBusiness AnalysisHr OperationsQuality ControlData GovernanceProject ManagementHr Business PartneringEmployee EngagementRecruitingTalent Management

Other Skills

Continuous Process ImprovementShared ServicesData Quality ControlSAP SuccessfactorsStakeholder ManagementData AnalysisBusiness Process ImprovementData ManagementEmployee RelationsTeam ManagementQuery handlingHR ConsultingQuality AssuranceProject PlanningMicrosoft Excel

About

I am a performance-driven professional with over a decade of experience in Human Resources Management. Experience in managing HR systems with skills in maintaining harmonious relations among management & employees; expertise in driving change management to leverage technology for effective people management and business advantage. Specializes in setting quality benchmarks, conducting audits, and leading effective change management strategies. Rich experience in Global Shared Services Management, HR transformation projects, Process Excellence, Change Management, Workday proficiency, Report Building . Expertise in formulating & benchmarking functional best practices to focus on development to meet present & future goals and mission set by the organization and drive people strategy and organization agenda in coordination with business leaders.

Experience

10 yrs 5 mos
Total Experience
2 yrs
Average Tenure
--
Current Experience

Capgemini

GSS Lead (SAP Success Factors - Employee central)

Dec 2023Jun 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

HR TransformationHR OperationsContinuous Process ImprovementShared ServicesChange ManagementData Quality Control+3

Otis elevator co.

3 roles

Senior HRSS Associate

Promoted

Apr 2023Nov 2023 · 7 mos

  • · Recommended improvements to business workflow efficiency and information access, while educating on the benefits and limitations of technology solutions (HRIS).
  • · Actively participated in the Workday Community and regional user groups, contributing to knowledge sharing and best practices. · Developed and maintained comprehensive project documentation (SOP’s), ensuring alignment with organizational standards. · Engaged strongly with a wide spectrum of HR personnel, fostering effective stakeholder relationships.
  • · Collaborated with Information Technology and Software Development teams to successfully execute system initiatives and provide tailored solutions to business users.
  • · Contributed as a key team member to various HR Shared Services (HRSS) projects, ensuring alignment with organizational goals.
  • · Interacted with vendors providing consulting, training, and support for enterprise applications, enhancing overall project outcomes
Business AnalysisHR OperationsBusiness Process ImprovementData ManagementContinuous Process ImprovementHR Business Partnering+12

EDM Quality Analyst

Aug 2021Mar 2023 · 1 yr 7 mos

  • · Managed tracking and auditing cases in and out of the queue, assessing, monitoring, documenting, and communicating potential quality issues in case processing.
  • · Undertook and conducted Data Quality Management activities, including identifying, comparing, and reporting quality deviations. · Evaluated large datasets for Turnaround Time (TAT) and quality. ·Determined the root cause of data quality errors and made recommendations for long-term solutions.
  • · Monitored and reported on data quality assurance & production performance metrics. · Performed root cause analysis on business escalations and reported findings.
  • · Provided recommendations for measuring and improving the effectiveness and efficiency of case resolution.
  • · Developed and refined high-quality monthly and quarterly metrics reporting and publishing capabilities, and communicated results to leadership.
Quality ControlData GovernanceBusiness Process ImprovementDashboard MetricsPerformance AnalysisContinuous Process Improvement+6

HRSS Specialist (subject matter expert)

Sep 2019Jul 2021 · 1 yr 10 mos

  • · Consistently prioritized employee needs, resulting in the delivery of excellent customer service. · Provided accurate and timely first-line HR advice and support to managers, employees, and the wider HR team via telephone and email.
  • · Efficiently administered HR processes and procedures, including new starter administration, changes to employment and personal details, benefits and compensation adjustments, and end-of-employment administration (hire to retire).
  • · Managed ad-hoc reporting and file management, ensuring accurate and up-to-date employee records (electronic & paper-based).
  • · Ensured all HR administration was completed in a timely manner and communicated effectively to employees and managers.
  • · Took ownership of individual and team objectives/KPIs, maintaining high-quality standards and protecting the integrity of the brand.
  • · Met all SLAs/KPIs within HR Shared Services within agreed tolerance levels for timeliness and quality.
  • · Actively participated in HR projects as part of the Otis HR transformation program and business calendar, responding to ad-hoc business requirements. · Developed an excellent working knowledge of industry trends and improvements in processes, contributing to overall efficiency and effectiveness.
HR OperationsContinuous Process ImprovementShared ServicesQuery handlingProject ManagementStakeholder Management+1

Career break

Full-time parenting

Jun 2018Aug 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

Citrix

Global shared services specialist

Oct 2017May 2018 · 7 mos · Bangalore · On-site

  • · Acted as the primary HR point of contact, effectively handling all employee and manager inquiries through a centralized HR Case Management system, ensuring timely and accurate resolutions.
  • · Successfully administered employment changes such as transfers, promotions, and ad hoc modifications, including the issuance of supporting documentation, HRIS updates, and seamless payroll processing.
  • · Assisted with payroll administration tasks, ensuring accuracy and compliance with company policies and procedures.
  • · Set up and maintained comprehensive HR personnel files, ensuring all employee records were up-to-date and easily accessible.
  • · Provided support in the administration of employee benefits, enhancing employee satisfaction and understanding of available benefits.
  • · Actively participated and contributed to various HR projects, driving improvements and implementing best practices within the HR department.
  • · Regularly updated HR Shared Services (HRSS) documents and processes, ensuring they remained current and aligned with organizational requirements.
  • · Delivered general HR administrative support, contributing to the overall efficiency and effectiveness of the HR department.
Strategic Human Resource PlanningHR OperationsData ManagementContinuous Process ImprovementPerformance AppraisalEmployee Relations+8

Advantech

Human Resources Business Partner

Jul 2014Sep 2017 · 3 yrs 2 mos · Bangalore · On-site

  • Partnered with hiring managers to determine staffing needs, conducted interviews with candidates, and contributed to the development of a diverse and talented workforce
  •  Administered HR processes, including new hire onboarding, changes to employment details, benefits administration and end of employment processes, ensured seamless transitions and minimal disruption to business operations
  •  Managed employee relations, grievances, and disciplinary issues, fostered a positive work environment and addressed challenges proactively
  •  Ensured compliance with government regulations and local labor laws, maintained a strong understanding of relevant legislation and best practices
  •  Managed performance evaluations, salary reviews, and employee training and development, contributed to the growth and development of the organization
  •  Processed payroll, ensured statutory compliance, maintained accurate records, and ensured timely & and accurate payments
Leave ManagementHR PoliciesEmployee EngagementBusiness Process ImprovementExit InterviewsLabor and Employment Law+6

Cafe coffee day

HR Trainee

Feb 2014Apr 2014 · 2 mos · Bangalore

  • Partnering with hiring managers to determine staffing needs
  • Screening resumes
  • Performing in-person and phone interviews with candidates
  • Administering appropriate company assessments
  • Performing reference and background checks
  • Making recommendations to company hiring managers
  • Coordinating interviews with the hiring managers
  • Following up on the interview process status
  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
  • Communicating employer information and benefits during screening process
  • Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
  • Serving as a liaison with area employment agencies, colleges, and industry associations
  • Completing timely reports on employment activity
InterviewingNew HiresRecruitingTalent ManagementRecruitmentScreening Resumes+1

Max fashion india

HR Trainee

Sep 2013Nov 2013 · 2 mos · Bangalore

  • Assist with day to day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
  • Coordinate HR projects (meetings, training, surveys etc)
  • Coordinate communication with candidates and schedule interviews
  • Conduct initial orientation to newly hired employees
  • Assist recruiters to source candidates and update the database
InterviewingStrategic Human Resource PlanningNew HiresHR OperationsOnboardingData Management+11

Education

University of Mysore

Master of Business Administration - MBA

Sep 2012May 2014

BSBS BUSINESS ACADEMY

Master of Business Administration (MBA) — Human Resources Management and Services

Jan 2012Jan 2014

Anna University

Bachelor of Technology (B.Tech.) — Information Technology

Jan 2007Jan 2011

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