Shivam Negi

Operations Associate

India3 yrs 6 mos experience

Key Highlights

Expert in creating memorable guest experiences.
Strong leadership in team development and training.
Proven track record in revenue growth and guest satisfaction.

Stackforce AI infers this person is a Hospitality Management professional with a focus on guest experience and team leadership.

Contact

shivamnegi95573@gmail.com LinkedIn

Skills

Core Skills

Guest Service ManagementRevenue GrowthDepartment SetupDriving RevenueBusiness DevelopmentLeadership

Other Skills

Community EngagementFront Office ManagementHousekeeping & HygieneFood & BeverageFood ProductionSocial Media & MarketingPre-openingSpa ManagementRecreation PlanningGuest SatisfactionRevenue RecognitionCustomer ExperienceNew Vendor DevelopmentVendor CoordinationVendor Management

About

I’m a hospitality professional with a strong focus on delivering meaningful guest experiences and helping teams grow. Over the years, I’ve worked in different roles—from managing properties to planning guest activities—and every role has taught me one thing: great hospitality starts with people. As a Property Manager, I lead a team that handles everything from check-ins to food service, making sure every guest feels welcome and cared for. I believe in setting high standards, but I also take the time to train and guide my team so they grow with the property. When the staff improves, the guest experience naturally gets better. I enjoy finding small ways to make a big difference—whether it’s solving a guest’s problem quickly, adding a personal touch to a service, or helping a team member learn a new skill. I also love creating content that brings out the personality of our place—photos, videos, posters, or anything that shows who we are and what we stand for. I’ve hosted events, led team-building sessions, and spoken in front of groups—all to build stronger connections between guests, staff, and the space we share. I’m now looking to grow into a role where I can continue to build strong teams, create better experiences, and take hospitality to the next level. Let’s connect if you’re looking for someone who cares deeply about both guests and the people who serve them.

Experience

3 yrs 6 mos

Total Experience

1 yr 5 mos

Average Tenure

8 mos

Current Experience

Moustache

Operations Manager (PAN India)

Sep 2025 – Present · 8 mos · India · Hybrid

Zostel

Property Manager

Sep 2024 – Sep 2025 · 1 yr · Himachal Pradesh, India · On-site

I am honored to take full responsibility for leading the team for the complete operations of the property, encompassing every department to ensure seamless experiences for our guests and an efficient, thriving business.
My role encompasses:
🌟 Community Engagement – Crafting a vibrant social atmosphere for travelers to connect, explore, and create lifelong memories.
🛎 Front Office Management – Providing a smooth and friendly first point of contact, maximizing revenue as well as guest satisfaction
🧹 Housekeeping & Hygiene – Ensuring spotless, comfortable, and welcoming environments that meet and exceed expectations.
🍽 Food & Beverage – Managing a dynamic F&B program, balancing creativity with quality to enhance the guest experience.
👩‍🍳 Food Production – Leading a dedicated kitchen team to offer fresh, local, and diverse culinary delights.
📲 Social Media & Marketing – Promoting Zostel Katagla's unique charm across digital platforms, expanding its reach, and driving engagement.
Revenue growth, Guest satisfaction Leadership, and innovation are at the core of everything I do. My key priorities include driving revenue growth, enhancing the guest experience, and fostering a culture of excellence across the team to take Zostel Katagla to new heights, shaping unforgettable experiences for travelers from around the globe.🌍✨

Community EngagementFront Office ManagementHousekeeping & HygieneFood & BeverageFood ProductionSocial Media & Marketing+2

Mahindra holidays & resorts india limited

7 roles

Recreation Manager

Jul 2024 – Sep 2024 · 2 mos

Recreation & Spa Manager

Promoted

Mar 2024 – Jun 2024 · 3 mos

I have taken on a new role overseeing the recreation and spa departments at a pre-opening resort. In this dynamic role, I am responsible for setting up the departments from scratch, ensuring a seamless launch and operation.
My key responsibilities include:
Driving Revenue: Implementing strategies to maximize profitability while ensuring top-notch guest experiences.
Maintaining Compliance: Ensuring all operations adhere to industry standards and regulations.
Driving Guest Feedback: Actively seeking and incorporating guest feedback to continually improve our services.
Department Setup: Successfully setting up the recreation and spa departments, aligning them with the resort’s vision and standards.
This role allows me to combine my passion for hospitality with my skills in strategic planning and team management.

Pre-openingSpa ManagementRecreation PlanningGuest SatisfactionRevenue RecognitionCustomer Experience+2

Management Trainee

Oct 2023 – Mar 2024 · 5 mos

Leadership is a crucial skill which takes time to develop which I got in Club Mahindra Assonora which is a resort with a inventory of 209 Rooms.
Leading a team of 9 members in a recreation department, guiding them and bringing the best out of them through constant feedback and increasing their ability to get out of the comfort zone.
Moreover constantly evolving and introducing activities to enhance guest engagement all of this while keeping revenue generation in mind with the help of In house as well as vendor led activities.
All of this led to improvement in the skill called business development.

New Vendor DevelopmentVendor CoordinationRecreation PlanningBusiness DevelopmentVendor ManagementTime Management+16

Management Trainee

Apr 2023 – Oct 2023 · 6 mos

Microsoft WordGuest SatisfactionPublic SpeakingRevenue RecognitionMicrosoft ExcelInterpersonal Skills+3

Management Trainee

Mar 2023 – Apr 2023 · 1 mo

Setting up, Research and development of the activities for Happy which is a recreational department in a 24 Room Pre-opening Property.

Event PlanningResearch and Development (R&D)Requirements AnalysisCreative Strategy

Management Trainee

Nov 2022 – Mar 2023 · 4 mos

Management Trainee

Jul 2022 – Nov 2022 · 4 mos

Imagine stepping into a whole new world, feeling like a newbie parent holding their newborn for the first time – a mix of excitement and nervousness. That's how it felt diving into the recreation industry. It was like finding a hidden talent I never knew existed and enjoying every bit of it.
I landed in Kerala, a place that quickly became my second home. From organizing events to dancing my heart out, every day brought something new. But it wasn't just about fun; it was about making a difference.
At Club Mahindra Arookutty, I learned to manage inventory, boost revenue, and drive success for the team. Our little spot, Happy Hub Club Mahindra Arookutty, even snagged the number two spot in revenue nationwide in Q3 2022, despite being a cozy 82-room property nestled in Kerala's serene beauty.
But the real highlight was the moments we shared. From grand celebrations for Onam, Diwali, and Independence Day to stepping up as a Manager on Duty at night, twice a week for three months, each experience taught me about responsibility and leadership, especially during the night shifts.
Looking back, it's not about fancy titles or awards. It's about the connections we made and the memories we created together. My time at Club Mahindra Arookutty wasn't just a job – it was a journey filled with family, purpose, and unforgettable moments.
Discover the next chapter of my journey! as I eagerly anticipate sharing my experiences from Club Mahindra Kandaghat, I can't help but feel a sense of excitement and curiosity about what lies ahead, Go ahead and give it a read.

Recreation PlanningLeadershipTeam ManagementDanceRevenue & Profit GrowthRevenue Recognition+9

The indian hotels company limited (ihcl)

Internship Trainee

Dec 2020 – Mar 2021 · 3 mos · South Goa, Goa, India

Taj Exotica Resort and Spa, Goa, was a major learning experience. Over that working in all the core departments for a month gave me wonderful and worthy learning in the field of Hospitality.

Guest SatisfactionTime ManagementInterpersonal SkillsOperaLeadership