Shivam Singh Yadav

Operations Associate

Noida, Uttar Pradesh, India4 yrs 2 mos experience

Key Highlights

  • Proven track record in optimizing processes.
  • Expert in improving customer satisfaction.
  • Skilled in driving operational efficiency.
Stackforce AI infers this person is a Customer Success and Operations Manager in the B2C SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessOperations Management

Other Skills

Analytical SkillsAnalyticsBrand ManagementBusiness AnalysisBusiness AnalyticsBusiness DevelopmentBusiness PlanningBusiness Process ImprovementBusiness StrategyBusiness-to-Business (B2B)Competitive AnalysisCustomer AnalysisCustomer EngagementCustomer ExperienceCustomer Onboarding

Experience

4 yrs 2 mos
Total Experience
4 yrs 2 mos
Average Tenure
4 yrs 2 mos
Current Experience

Aditya birla fashion and retail ltd.

Customer success & Operations

Apr 2022 – Present · 4 yrs 2 mos · Gurugram, Haryana, India · Hybrid

  • My responsibilities include understanding customer needs, improving customer journeys, and ensuring consistent brand experiences
  • Key Responsibilities:
  • Customer Experience
  • Customer Onboarding
  • Delivery Assurance
  • Order Conversion – Leads to deal closer (Order generation to Payment)
  • Fulfillment – Pre & Post Purchase Operations
  • Concierge Inbound & outbound.
  • Pre & post purchase assistance (Voice & Non-voice)
  • Partner care – Promotions & Issue resolutions.
  • Exception handling – Replacement, Refund,
  • Risk & Fraud mitigation – constant optimization of checks and balances for present & potential fraud.
Customer ExperienceCustomer OnboardingDelivery AssuranceOrder ConversionFulfillmentPre & Post Purchase Assistance+5

Education

Birla Institute of Management Technology (BIMTECH)

Master of Business Administration - MBA — International Business

Jan 2020 – Jan 2022

Upraised

Product management Fellow — Product management

Oct 2022 – Present

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