Shivanshu N. — Operations Associate
I design, standardize, and govern operational processes that eliminate inefficiencies, reduce costs, and drive measurable business outcomes. With 3 years of experience across e-commerce, logistics, and customer operations, I specialize in transforming fragmented workflows into scalable, audit-ready systems. My work centers on SOP development, process reengineering, and automation enablement—turning operational chaos into structured, repeatable excellence. I've delivered results that matter: a 40% reduction in Return to Origin through logistics process redesign, 50% faster turnaround times via rules-based automation, and consistent KPI performance above 85% across accuracy, quality, and speed benchmarks. I thrive at the intersection of process discipline and operational agility—partnering with cross-functional teams to document end-to-end workflows, conduct process audits, and translate frontline insights into system improvements. Whether it's reengineering fulfillment operations, building performance dashboards, or implementing governance frameworks, I focus on sustainable impact through Lean thinking, root cause analysis, and continuous improvement. My approach is simple: standardize what works, automate what repeats, and measure what matters. Core Expertise: • Process & Systems: SOP Development & Governance | Process Reengineering | Workflow Optimization | Audit & Compliance | Documentation Standardization • Operational Excellence: Lean Methodologies | Waste Elimination | Root Cause Analysis | Corrective Actions | KPI Tracking & Reporting • Automation & Enablement: Rules-Based Automation | Chatbot Implementation | System Integration | AI Dataset Structuring • Logistics & Fulfillment: Order Management | RTO Reduction | Returns & Exceptions Management | 3PL Coordination | Inventory Workflows • Collaboration: Cross-Functional Coordination | Stakeholder Alignment | Training & Onboarding | Escalation Management
Stackforce AI infers this person is a skilled operations professional in logistics and e-commerce, specializing in process optimization and automation.
Location: Indore, Madhya Pradesh, India
Experience: 3 yrs 1 mo
Skills
- Sop Development
- Business Process Improvement
- Customer Experience Management
- Operations Management
- Logistical Coordination
- Order Fulfillment Management
- Customer Escalation Management
- Root Cause Analysis
- Customer Relationship Management (crm)
- Process Streamlining
- Customer Service (international)
- Payment & Refund Handling
Career Highlights
- Achieved 40% reduction in Return to Origin.
- Implemented automation for 50% faster turnaround times.
- Consistently maintained KPI performance above 85%.
Work Experience
Creativefuel
Operations Associate – SOP & Systems (9 mos)
Zevo360 Technologies Pvt Ltd
Customer Support Manager (2 mos)
House Of EM5
Ops & Customer relationship specialist (5 mos)
The Souled Store
Customer Experience (1 yr)
Viha Tech Software Solutions Pvt. Ltd.
Jr. Customer relationship manager (8 mos)
Teleperformance
Customer Care Executive (3 mos)
Education
Master of Business Administration at Amity University
Bachelor of Commerce - BCom at Jiwaji University
