Jan 2021 – Dec 2023 · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• ▪ Developed a plug-and-play supply chain infrastructure platform, enabling industry best high-frequency deliveries in city centre (3 times/day), outskirts (2 times/day), and Tier 2 (daily), serving 2000+ orders/day across 300+ pincodes.
• ▪ Built a multi-hub Collection Management module, optimizing cash handling and tracking. Reduced receivable days by 10%, ensuring accurate payment reconciliation.
• ▪ Implemented API integration with vendors' ERPs, enabling real-time inventory access and establishing the industry's largest catalogue of 50k+ SKUs, 5+ categories with fill rate of over 95% across categories.
• ▪ Implemented the Inventory management system and Stock Audit Module which improved picking efficiency in warehouse by roughly 40% and notable improvements in the fill rate of the Inventory.
• ▪ Transformed the buyer experience for pharmacies by leading Android app and website development, facilitating easy ordering, product discovery, payment method selection, delivery scheduling, product return and Invoice management.
• ▪ Headed analytics for a short stint, created user-friendly dashboards for real time KPI monitoring across organisation & built the analytics team from scratch, hiring & mentoring 10+ analysts who now independently manage the process.

Dec 2018 – Dec 2020 · 2 yrs · Bengaluru, Karnataka, India · On-site

• ▪Led the process excellence initiative for the central ops team, working closely with city ops managers to improve hygiene metrics (Availability, Utilization, Cancellation & Low Ride Ratings) on daily and mid-term horizons.
• ▪ Implemented fleet and IoT initiatives that led to a 30% reduction in fuel costs.
• ▪ Achieved an 11% increase in Dormant user reactivation rate by utilizing RFM Analysis for customer profiling and segmentation, enabling more informed marketing campaigns and targeted promotional offers.
• ▪ Successfully launched the station unmanning project, resulting in a 3x decrease in on-ground manpower costs.
• ▪ Introduced a vehicle recommendation feature, resulting in a 30% decrease in cancellations.
• ▪ Enabled a rapid V-shaped recovery post-pandemic by coordinating with demand and operations teams to successfully launch the "Vogo Keep" (Long-term rentals) category during the 2020 lockdown.

Dec 2017 – Dec 2018 · 1 yr · Bengaluru, Karnataka, India · On-site

• ▪ First 3 ops hire, led a team of 30+ on-ground executives to achieve >80% availability and >80% utilization of 3000+ bikes in Bangalore through efficient processes for Rebalancing, Screening, and Recovery.
• ▪ Collaborated closely with the COO to establish the Repair and Maintenance function, resulting in >50% reduction in fleet downtime.
• ▪ Designed and implemented a comprehensive SOP for city-level launches, ensuring seamless roll-outs and successful operations in Pune, Navi Mumbai, and Bhubaneswar.
• ▪ Optimized Repair and Maintenance operations by utilizing analytics to measure absenteeism, efficiency, and efficacy of R&M staff leading to an incentive-driven workforce.
• ▪ Drove business reviews and P&L reporting, presenting insights at weekly forum to optimize asset utilization, enhance user experience, and mitigate bike-related risks.

Jul 2016 – Nov 2017 · 1 yr 4 mos · Nabinagar, Bihar, India · On-site

• ▪Project detail - Nabinagar Super Thermal Power Project (NSTPP), a JV between NTPC & Bihar State Power Generation Company Ltd.
• ▪ Accomplished successful execution of Pile foundations (100 nos., 1200mm dia BCIS pile) and Pile caps
• (15nos.), demonstrating a strong focus on quality, safety, and efficient resource utilization.
• ▪ Efficiently managed billing process, negotiating rates, obtaining approvals and ensuring timely monthly
• billing cycles for clients and subcontractors.
• ▪ Ensured project continuity and minimized disruptions by proactively addressing construction site
• issues, showcasing strong problem-solving and project management skills.