Jan 2025 – Jun 2025 · 5 mos · Jaipur, Rajasthan, India · On-site

• 🌍 Connecting Talent with Opportunities | US Healthcare Recruiter at IMS People Possible
• As a US Healthcare Recruiter at IMS People Possible, I specialize in bridging the gap between exceptional healthcare professionals and leading organizations across the United States. With a focus on sourcing, screening, and CV optimization, I ensure our clients' hiring needs are met with precision and efficiency.
• My role involves identifying and engaging top-tier candidates, conducting thorough screenings to align with client expectations, and presenting perfectly tailored CVs. I am passionate about creating impactful placements that strengthen the U.S. healthcare workforce, ensuring organizations are equipped with capable, compassionate talent.
• 💼 Core Competencies:
• Talent Sourcing: Skilled in identifying candidates that align with unique client requirements.
• CV Optimization: Expertise in formatting and tailoring CVs to highlight candidates’ strengths.
• Candidate Screening: Proficient in evaluating profiles to ensure quality matches for our clients.
• 🚀 With ongoing growth in the recruitment domain, I remain committed to helping organizations build exceptional teams that make a meaningful difference in the healthcare industry.

Oct 2024 – Dec 2024 · 2 mos · Jaipur, Rajasthan, India · On-site

• 🌍 Connecting Talent with Opportunities | US Healthcare Recruiter Trainee at IMS People Possible
• As a dedicated US Healthcare Recruiter Trainee at IMS People Possible, I play a key role in bridging the gap between exceptional healthcare talent and leading organizations. With a focus on sourcing, screening, and CV formatting, I help clients across the healthcare spectrum fulfill their hiring needs efficiently and effectively.
• My work involves identifying and engaging with top-tier candidates, meticulously screening profiles to ensure they meet client expectations, and fine-tuning CVs for a perfect fit. I am driven by a passion for making impactful placements, where each match represents a step towards supporting a strong and reliable healthcare workforce in the United States.
• 💼 Core Competencies:
• Proficient in sourcing talent that aligns with specific client requirements
• Expert in detailed CV formatting to highlight candidates' skills and experiences
• Skilled in screening and assessing candidates, ensuring quality matches for our clients
• 🚀 I am continuously learning and evolving in the recruitment domain, with an unwavering commitment to helping organizations build capable, compassionate teams that make a difference.

Jan 2025 – Mar 2025 · 2 mos · Philadelphia, Pennsylvania, United States · Remote

• At Prolink , I specialize in connecting top healthcare professionals with leading organizations across the United States, contributing to the development of strong, compassionate, and efficient healthcare teams. My role involves managing the entire recruitment lifecycle to ensure both clients and candidates experience seamless and successful placements.
• Key Responsibilities:
• Talent Acquisition: Strategically sourcing, engaging, and building relationships with healthcare professionals across various specialties to meet client-specific needs.
• Candidate Assessment: Conducting detailed screenings and evaluations to ensure candidates meet qualifications, certifications, and cultural fit for client organizations.
• CV Optimization: Crafting tailored and polished resumes that highlight candidates' strengths and align with job requirements.
• Client Collaboration: Partnering with healthcare organizations to understand their staffing needs and deliver high-quality recruitment solutions.
• Regulatory Compliance: Ensuring all placements meet industry standards and regulatory requirements, including licensing and credential verification.
• Impact and Achievements:
• Successfully placed skilled professionals in critical healthcare roles, strengthening teams in hospitals, clinics, and other healthcare facilities.
• Built a robust network of top-tier healthcare talent, ensuring readiness to fulfill client demands promptly.
• Consistently exceeded client expectations through exceptional service delivery and attention to detail.
• I am driven by a passion for facilitating meaningful connections that empower healthcare organizations to provide the highest quality of care. At Prolink Staffing, I take pride in helping professionals achieve their career goals while supporting clients in building reliable, high-performing teams.

Apr 2024 – Aug 2024 · 4 mos · Jaipur, Rajasthan, India · On-site

• At Vaibhav Global Limited, I played a pivotal role in enhancing customer satisfaction and loyalty for North American consumers of ShopLC USA’s TV channel, online store, and IVR platforms. I focused on turning challenges into solutions, ensuring that each customer interaction contributed to an exceptional experience. By addressing critical pain points such as late deliveries, refunds, and damaged or defective products, I directly supported the organization in meeting its operational and customer service goals.
• I tackled customer issues with a combination of empathy, problem-solving, and efficiency. My ability to listen actively and understand customer concerns allowed me to provide tailored solutions that not only resolved the immediate issue but also fostered long-term trust and brand advocacy. I consistently navigated complex scenarios with poise, ensuring that every interaction exceeded expectations and reinforced ShopLC’s commitment to quality and service excellence.
• Key contributions include:
• Empathy-Driven Solutions: I actively listened to customers, understood their needs, and provided solutions that resonated with their concerns.
• Problem-Solving Under Pressure: I managed intricate and urgent issues with composure, turning potential frustrations into opportunities for customer delight.
• Commitment to Excellence: I balanced efficiency with a personal touch, contributing to a high-performing team dedicated to exceptional service and customer satisfaction.
• Throughout my time at Vaibhav Global Limited, I developed a deep understanding of leveraging customer insights to enhance operational strategies. I not only resolved queries but also created memorable moments for customers, ensuring their continued loyalty and satisfaction long after the interaction ended. This role provided invaluable growth opportunities, allowing me to contribute meaningfully to both customer satisfaction and the company’s broader objectives.

Jul 2022 – Mar 2024 · 1 yr 8 mos · Jaipur, Rajasthan, India · On-site

• At Teleperformance I consistently delivered outstanding service to North American customers, ensuring every interaction exceeded expectations. My role as a Customer Service Associate focused on resolving complex issues, fostering trust, and creating seamless experiences that strengthened customer relationships.
• Key Achievements & Contributions
• Resolved Complex Issues with Precision: Efficiently addressed inquiries related to orders, returns, refunds, and technical support, ensuring accurate resolutions that boosted customer satisfaction.
• Managed High-Volume Interactions: Supported 150+ customers weekly, successfully expediting orders, correcting sales discrepancies, and maintaining high productivity.
• Enhanced Customer Experience: Provided expert product recommendations and tailored solutions, driving customer engagement and loyalty.
• Ensured Operational Excellence: Delivered prompt resolutions for refunds and exchanges, aligning with organizational goals for first-contact resolution and efficiency.
• Strengths That Drive Results
• Empathy-Driven Problem-Solving: Listened actively to customer needs, offering personalized solutions that empowered and delighted customers.
• Commitment to First-Contact Resolution (FCR): Minimized follow-ups by resolving issues effectively during initial interactions, improving operational efficiency and customer trust.
• Relentless Pursuit of Excellence: Upheld the client’s mission to deliver exceptional customer experiences, contributing to brand loyalty and long-term satisfaction.
• Impact
• I didn’t just resolve customer challenges—I transformed interactions into opportunities to build brand loyalty and trust. By blending clear communication, empathy, and innovative problem-solving, I contributed significantly to a customer-focused culture and operational success at Teleperformance.

Jan 2017 – Dec 2017 · 11 mos · Jaipur, Rajasthan, India · Remote

• 🚀 **Igniting Imagination & Fostering Engagement | an Original Content Creator at Alibaba Group 🌟🌐
• I've been on an exhilarating journey as an Original Content Creator at Alibaba Group, where creativity knows no bounds.
• 🎨 **Crafting Narratives That Resonate
• In the heart of one of the world's tech giants, I've had the privilege of not just creating content but sculpting stories that transcend cultural and linguistic barriers. From the mesmerizing landscapes of product launches to the vibrant tales of user experiences, my role has been to infuse a touch of magic into every piece of content.
• 🌐 **Global Impact, Local Flair**
• Alibaba's global presence has allowed me to blend the richness of diverse cultures into our content. Whether it's the pulse of innovation in Hangzhou or the e-commerce rhythm in diverse markets, I've embraced the challenge of tailoring content that speaks universally while respecting local nuances.
• 💡 **Innovative Fusion of Tech and Creativity**
• Working within the Alibaba ecosystem has been a masterclass in the seamless integration of technology and creative expression. Navigating through the latest trends, I've had the opportunity to experiment with cutting-edge tools, ensuring our content not only stays relevant but also sets new benchmarks.
• 🌟 **Team Alchemy**
• Being part of Alibaba is not just a job; it's a collaboration with some of the brightest minds in the industry. Together, we've sparked ideas, challenged conventions, and collectively elevated the art of storytelling. The synergy of our team has been the secret sauce behind the success of our creative endeavors.
• 🚀 **What's Next?**
• As I reflect on this incredible year, I'm eager to explore new horizons where my passion for storytelling and knack for innovation can continue to flourish. Let's connect if you share a love for pushing boundaries and creating content that leaves an indelible mark.