Shreya N.

Operations Associate

Australia6 yrs 7 mos experience

Key Highlights

  • Proven expertise in end-to-end recruitment processes.
  • Strong background in HRIS and compliance management.
  • Passionate about enhancing employee experiences.
Stackforce AI infers this person is a versatile HR and Talent Acquisition specialist with experience across multiple industries including SaaS and e-commerce.

Contact

Skills

Core Skills

Talent AcquisitionHr ManagementCredit ManagementHr ComplianceClient AdministrationCustomer RelationsExecutive SearchHuman ResourcesRecruitmentSaas RecruitmentRpoTechnology Sales RecruitmentGraduate Recruitment

Other Skills

APACAPAC recruitmentAS400 AdministrationATSAccount ManagementAccountingAdministrationAnalytics hiringApplicant Tracking SystemsAttention to DetailB2B SoftwareB2B2CB2C e-commerceBusiness AdministrationBusiness Development

About

Hi, I’m Shreya – a people-focused HR and Talent Acquisition professional with a strong background in HR admin, recruitment, credit control, and customer service. I recently completed my Diploma in Human Resource Management at TAFE NSW, and I’m excited to take the next step in my HR career. 🔹 several years experience across tech, logistics, manufacturing & supply chain 🔹 Skilled in end-to-end recruitment, onboarding, employee engagement & offboarding 🔹 Hands-on with HRIS platforms like BambooHR, ADP, Xero & payroll processing 🔹 Background in credit control & accounts receivable – strong compliance & reporting focus 🔹 Known for my proactive mindset, attention to detail & strong communication skills 🔹 Passionate about creating a positive employee experience & improving HR processes 🔹 Comfortable working in both fast-paced startups and structured corporate environments 🔹 Recent HRM studies have strengthened my knowledge of legislation, modern HR strategy & compliance Looking to bring my HR and operations experience into a forward-thinking organisation where I can grow, add value, and support meaningful people initiatives.

Experience

6 yrs 7 mos
Total Experience
1 yr 7 mos
Average Tenure
--
Current Experience

Amazon

Workforce Staffing Administrator

Jun 2025Aug 2025 · 2 mos · Sydney, New South Wales, Australia · On-site

  • Led recruitment and onboarding of associates across Fulfillment Centers, Delivery Stations, and Sort Centers, ensuring smooth workforce integration and compliance with pre-employment checks (NPC, drug clearance).
  • Maintained HRIS, attendance, rosters, and compliance tracking, including monitoring missed punches, lost time, and headcount discrepancies between Amazon and agency records, and flagging issues for resolution.
  • Partnered with business operations and regional leaders to align labor strategies, support workforce planning assumptions, and mitigate risks through weekly labor planning and forecasting meetings.
  • Standardised and maintained run rate reports to track daily labor progress and enable proactive adjustments in workforce planning.
  • Monitored and coordinated the influx of casual employees daily, aligning staffing levels with warehouse volume and operational requirements.
  • Liaised with multiple staffing agencies and vendors, managing KPIs, compliance, parity in rate cards, and ensuring timely labor supply for high-volume operations such as Amazon Prime Day.
  • Utilized SharePoint, Quicksight, and MS Excel for workforce data analysis, dashboarding, and progress tracking to support decision-making and reporting.
  • Used Salesforce for candidate management, including background verification, documentation, and clearance checks before onboarding.
  • Attended daily deep-dive meetings to update Operations, Learning, and People Experience teams on employee concerns, workforce trends, and issue resolution.
  • Conducted weekly employee surveys, collated feedback on agency and Amazon experiences, and presented insights and improvement recommendations to senior management.
  • Collaborated with cross-functional teams to identify and implement process improvements, including automation and tech-enabled solutions for workforce management.
end-to-end recruitmentonboardingHRIScompliance trackingdata analysisTalent Acquisition+1

Anagram australia

Credit Controller

Jun 2024Apr 2025 · 10 mos · Sydney, New South Wales, Australia · Hybrid

  • Transferrable skills for HR role from Credit Controller responsibilities.
  • Candidate & Employee Assessment: Reviewed financial data to evaluate creditworthiness—relevant to assessing candidate suitability, benefits eligibility, and payroll inputs.
  • Policy Adherence & Decision-Making: Set and reviewed credit limits based on risk, similar to enforcing HR policies and making employee-related decisions.
  • Payroll & Data Accuracy: Managed invoicing and processing with precision, aligned with maintaining accurate employee records and payroll.
  • Conflict Resolution & Communication: Handled disputes and sensitive client discussions—skills that support employee relations and HR inquiries.
  • HR Reporting & Metrics: Prepared reports and dashboards, transferable to tracking HR metrics like turnover, engagement, and compliance.
  • Stakeholder Engagement: Collaborated across departments to resolve issues—similar to working with hiring managers, staff, and vendors in HR.
  • Compliance & Documentation: Maintained accurate records under regulatory guidelines, reflecting HR compliance and documentation standards.
  • Risk Mitigation & Employee Relations: Identified and managed financial risks, comparable to addressing workplace grievances and employee issues.
  • Process Improvement & Training: Streamlined systems and contributed to operational enhancements—useful for improving HR workflows and onboarding.
  • Confidentiality & Ethics: Handled sensitive customer data with care—essential for managing employee information in HR.
  • HR Tech Proficiency: Used tools like PayPal, Stripe, and CRMs—demonstrating adaptability to HRIS/ATS platforms.
  • Customer Experience & Negotiation: Supported clients through negotiations and queries, easily transferable to employee support and engagement.
credit controlpolicy adherencepayroll accuracyconflict resolutionHR reportingCredit Management+1

Crown equipment corporation

Customer Quotation Specialist / Client Administration Specialist

Nov 2022May 2024 · 1 yr 6 mos · Sydney, New South Wales, Australia · On-site

  • In this role, I've honed transferable skills vital across diverse industries:
  • Communication: I articulate complex information clearly to both internal teams and external clients.
  • Customer Service: Understanding client needs and providing timely, accurate assistance is pivotal.
  • Attention to Detail: Precision in preparing quotations ensures accuracy and customer satisfaction.
  • Analytical Skills: I analyze pricing, discounts, and market trends for competitive quotations.
  • Time Management: Efficiently managing multiple quotations and meeting deadlines is imperative.
  • Negotiation: Negotiating pricing and terms to secure deals while ensuring profitability.
  • Problem-solving: Addressing inquiries and resolving issues promptly and effectively.
  • Software Proficiency: Proficient in quotation software, CRM systems, and Microsoft Office suite.
  • Product Knowledge: Deep understanding of company products aids in effective communication.
  • Teamwork: Collaborating with various departments to achieve common goals seamlessly.
  • Adaptability: Quick adaptation to changing priorities, customer needs, and market conditions.
  • Ethical Conduct: Adhering to ethical standards and company policies when handling sensitive information.
  • These skills equip me to excel in a variety of roles and environments.
customer servicequotation preparationnegotiationanalytical skillstime managementClient Administration+1

Mitchellake group

Senior Recruitment Consultant

Mar 2021Oct 2022 · 1 yr 7 mos · Sydney, New South Wales, Australia · Hybrid

  • Helping to hire C-level executives for Information Technology start-ups/ scale-ups across Australia.
  • Hiring people for business, entrepreneurs and technology businesses
  • Posting jobs on social media including Seek, Linkedin and Careers website and screening the job applications received
  • Analysing, reporting and presenting data obtained from job advertisements using recruitment tools (ATS) such as Greenhouse, Workday, Loxo, Recruiterbox, Taleo and Jobadder.
  • Talent pipelining and building talent pools for the most sought and niche skillset across various states in Australia
  • Liaising and engaging with talent partners and presenting shortlisted candidates using Power point presentation to clients
  • Targetted talent and company mapping to hunt top-notch tech talent across the world
  • Checking the immigration status of candidates and working closely with lawyers to help candidates with Visa procedures
  • Nurturing and cultivating active and passive talent pipelines to help clients and companies forecast hiring plan and requirements.
  • Engaging and building long term relationships with clients who develop products using AI, Crypto Currency, online gaming, E-Commerce, Saas, Fintech/ payment gateways and Food delivery applications.
  • Attending client meetings and collecting feedback on candidates regularly
  • Formulating employment contracts according to awards based on Fairwork and presenting them to candidates
  • Experience in negotiation and conflict management between client and candidates during recruitment procedure
  • Targeted sourcing and mapping of talent region-wise for titles like CFO, CRO, VP engineering, Director Engineering, Product managers, Head of digital etc.
  • Initial phone screening of candidates was done to match their skills with client requirements and job description
C-level recruitmentdata analysistalent pipeliningclient engagementemployment contractsExecutive Search+1

Ninjacart

Human Resources Officer

Jan 2019Dec 2019 · 11 mos · On-site

  • Its an E- Commerce platform working on B2B and B2C model.
  • Responsible for building a team of sales and business expansion teams along 8 different regions
  • Corporate hiring, Tech and Technology hiring
  • Some of my responsibilities included:
  • Hiring to seamless onboarding - complete management of candidate and employee lifecycle
  • Managing employee documentation, processing their payroll calculating time offs, leaves,
  • individual rosters and bonus
  • Internal stakeholder management
  • Vendor management - Identifying the potential consultancies, negotiating contracts and onboarding them.
  • Setting up, streamlining the interview and standard recruitment practices
  • Formulating job description and laying down the procedure of interviewing
  • Playing a role of staffing/Hiring/Recruiting influencer to the hiring team
  • Salary negotiation and drafting employment contracts
  • Performing reference checks
  • Working under pressure in a fast-paced environment.
  • Delivering quick results and tracking KPIs like time to fill, cost-per-hire and candidate quality metrics.
corporate hiringemployee documentationvendor managementsalary negotiationKPI trackingHuman Resources+1

Plivo

Talent Acquisition Specialist

Mar 2016Dec 2018 · 2 yrs 9 mos · On-site

  • Plivo is a telecommunication B2B, SaaS -CPaas software. It is a cloud-based (API) backed product that enables businesses to communicate with their customers via Voice calls and Messaging.
  • The technology product was built on Python, Golang for the backend and Javascript on the front end.
  • As a TA specialist working very closely with all stakeholders for building teams bottom-up.
  • Relationship Management - working on different time zones reporting to Co-founders directly
  • recruiting specific experimental hires and playing the role of an influencer suggesting skillsets
  • across geographies.
  • Reporting recruitment metrics and keeping the ATS up to date at all times
  • 100% individual sourcing and NO vendor empanelment hiring are the highlights of my role.
  • Writing job descriptions, identifying key requirements for talent mapping with pre-brief session
  • Creative sourcing - Social networking and sourcing via Github, Stackoverflow, Meetup.com, LinkedIn Recruiter
relationship managementrecruitment metricscreative sourcingjob descriptionstalent mappingTalent Acquisition+1

Instart logic inc

Human Resources Specialist

Apr 2015Oct 2015 · 6 mos · On-site

  • Instart Logic is a CDN (content delivery network) SaaS start-up company - Now acquired by Akamai technologies. The company specializes primarily in developing and marketing a Digital Experience Cloud that improves web and mobile application performance, consumer experience and security.
  • I was the HR Specialist reporting to the HR manager
  • Being a SPOC- A single point of contact for all the Human resources and recruitment needs, some of my responsibilities included
HR managementemployee engagementpayroll administrationATSHuman ResourcesRecruitment

Wenger & watson inc

Technology recruiter - RPO - Agency

Apr 2014Apr 2015 · 1 yr · On-site

  • Led the RPO team at the client location and carried out recruitment business development activities
  • I was placed in Siemens and Walmartlabs as client locations during the tenure.
  • I was responsible for talent mapping, strategic sourcing, headhunting from competitors across geographies as per business requirements.
  • I set up, planned and organised weekend recruitment events to fill the positions which are on high demand and tight deadlines.
  • Utilising several social media platforms and organising specific meetups to attract talent of certain skillset like Golang/Java/ Javascript developer and other Cloud technologies like Big data, Hadoop.
talent mappingstrategic sourcingrecruitment eventssocial media recruitingRPOTalent Acquisition

Google

2 roles

Technology Sales Recruiter

Jan 2014Mar 2014 · 2 mos · On-site

  • Technology Sales hiring for Google Adwords
  • Sourcing(active & passive) candidates
  • Resume screening
  • Pre-screening applicants and conducting interviews
  • Managing candidate pipelines
candidate sourcingresume screeninginterviewingTechnology Sales RecruitmentTalent Acquisition

Recruitment Resourcer

Apr 2013Jan 2014 · 9 mos · On-site

  • Resume screening and selection for engineering roles in the USA
  • Worked closely with the functional sourcing teams in the USA to develop a pipeline
  • Built candidate profiles on Salesforce / CRM / ATS through networking, LIR and internal tools
  • Refine candidate research methodology using filters from selected companies, universities, alumni lists and industry events
  • Talent Mapping for technology and digital roles across the APAC region
  • Leveraged internal tools, identifying more tools to access a variety of database
  • Involved in projects of Diversity, Equality and Inclusion (DEI recruitment)
  • Processing internal reference checks for all applicants
  • Implemented pipeline generation projects and was involved in University/ Graduate Recruitment
  • Participated extensively in various sourcing events to form partnerships with internal clients across the globe to fill niche roles.
resume screeningcandidate researchtalent mappingGraduate RecruitmentTalent Acquisition

Education

TAFE NSW

Diploma of Education — Human Resources Management and Services

Feb 2024Mar 2025

IZEE Business school

Master of Business Administration (MBA)

Jan 2011Jan 2013

N.M.K.R.V College for Women

Bachelor of Commerce (B.Com.)

Jan 2008Jan 2011

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