Shreya Tripathi

Customer Success Manager

Gurugram, Haryana, India1 yr 7 mos experience

Key Highlights

Proficient in CRM management and data optimization.
Strong communication skills for cross-functional collaboration.
Passionate about product management and market research.

Stackforce AI infers this person is a Product Management professional with strong CRM and data handling expertise.

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Skills

Core Skills

Crm ManagementProduct Management

Other Skills

Data Handling & ReportingSMSCustomer JourneysTeamworkCustomer InteractionData ManagementDatabase MaintenanceClient CommunicationCustomer Relationship Management (CRM)TelecommunicationsMessagingMicrosoft ExcelScrumProject CoordinationOnboarding

About

Passionate about product management and eager to learn skilled in conducting market research and gathering information about product development.Proficient in creating product roadmaps and prioritizing features and having strong communication and collaboration skills to work effectively with cross-functional teams.

Experience

1 yr 7 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 7 mos

Current Experience

Stylework - flex at your fingertips

Customer Support Executive L-2

Oct 2024 – Present · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Customer Support Executive at StyleWorks | CRM Management | Data & Application Optimization Specialist
Results-driven professional with expertise in delivering exceptional customer support while managing critical backend operations. At StyleWorks, I streamline CRM workflows to ensure seamless customer interactions, maintain accurate data integrity, and oversee application management to drive operational efficiency.
Core Expertise:
CRM Management: Proficient in configuring and optimizing CRM systems to enhance customer engagement, resolve queries promptly, and maintain detailed records for improved service delivery.
Data Handling & Reporting: Skilled in managing large datasets, ensuring accuracy, confidentiality, and actionable insights to support business decisions.
Committed to fostering long-term client relationships and contributing to StyleWorks’ mission of redefining flexible workspace solutions.

CRM ManagementData Handling & ReportingSMSCustomer JourneysProduct Management