Shruti Thakur

Associate Consultant

Bangalore Urban, Karnataka, India2 yrs 11 mos experience

Most Likely To Switch

Key Highlights

5+ years in digital marketing and customer success.
Expert in managing global clients and enterprise projects.
Pursuing MBA in Marketing & Business Analytics.

Stackforce AI infers this person is a digital marketing expert with a strong focus on customer success in the MarTech industry.

Contact

Skills

Core Skills

SprinklrClient ServicesDigital Marketing MediaMarket AnalysisCustomer Relationship Management (crm)Customer Experience

Other Skills

Social MediaSocial ListeningSocial Media ManagementAnalyticsReportingE-CommerceGoogle SlidesFacebook AdsSales CampaignsEmail MarketingMicrosoft OfficeOral CommunicationSocial Media Optimization (SMO)TeamworkConflict Resolution

About

A results-driven professional with 5+ years of experience in digital marketing, customer success, and brand reputation management across diverse industries, including retail, technology, fintech, and mobility. Skilled in managing global clients and enterprise projects, driving product adoption, and delivering measurable business outcomes. Proficient in Sprinklr, Google Analytics, Meta Ads, Basic SQL, Power BI, with expertise in leveraging data-driven insights to enhance campaign performance and customer engagement. Recognized for strong collaboration, adaptability, and the ability to bridge marketing analytics with customer success strategies. Currently pursuing an MBA in Marketing & Business Analytics, with a passion for helping organizations achieve long-term growth through customer-centric solutions.

Experience

2 yrs 11 mos

Total Experience

8 mos

Average Tenure

1 yr 1 mo

Current Experience

Crystal technology services

Managed Services Consultant

Apr 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

Managing end-to-end Sprinklr operations across Listening, Publishing, Reporting, and Research modules to ensure smooth campaign performance and accurate analytics.
Creating and optimizing dashboards and reports to track key metrics, identify trends, and support business decision-making.
Collaborating with cross-functional teams to implement workflows, automate processes, and enhance reporting efficiency.
Troubleshooting platform issues and ensuring timely resolution through coordination with internal teams.
Providing consultation and best practice recommendations to improve social media performance, engagement, and audience insights.

SprinklrClient ServicesSocial MediaSocial ListeningSocial Media Management

Ghassan aboud group

Digital Marketing Specialist

Oct 2024 – Feb 2025 · 4 mos · Bengaluru, Karnataka, India · On-site

Planned and executed digital marketing campaigns across Search, Performance Max, Meta, and Snapchat to promote diverse products.
Designed seasonal campaigns to enhance brand visibility and drive festive sales through online channels.
Conducted audience segmentation and targeted messaging to boost engagement and conversion rates.
Improved local search visibility by optimizing Google My Business listings and managing YouTube content.

Digital Marketing MediaE-Commerce

Uber

Associate Program Manager

Oct 2023 – Dec 2023 · 2 mos · Bengaluru, Karnataka, India · Remote

Google Slides

Digitalbrand tech pvt ltd

Sr. Marketing Analyst

Mar 2023 – Sep 2023 · 6 mos · India · Remote

Facebook AdsSales CampaignsGoogle Slides

Ola electric

Senior Online Reputation Management

Mar 2022 – Feb 2023 · 11 mos · Bengaluru, Karnataka, India · On-site

Facebook AdsSales CampaignsGoogle Slides

Razorpay

Growth marketing

Jan 2022 – Mar 2022 · 2 mos · Bengaluru, Karnataka, India

Conducted comprehensive market analysis to identify the latest trends and consumer preferences.
Maintained an organized database of files, contacts, and project materials to streamline operations.
Utilized web scraping tools to extract valuable data for targeted email marketing campaigns.
Conducted consumer surveys to gather insights on purchasing habits, enhancing branding efforts.

Facebook AdsSales Campaigns