Feb 2025 – Present · 1 yr 3 mos

• Managed key client accounts with focus on customer retention, renewals, and satisfaction, driving long-term relationships. Led and mentored a team of 5 relationship executives, setting targets, tracking KPIs, and ensuring achievement of team goals. Handled BOM planning and cost management, ensuring accurate pricing, margin control, and alignment with client requirements. Drove upsell and cross-sell opportunities, increasing account revenue and overall account value. Coordinated with sales, operations, and delivery teams to ensure smooth execution, issue resolution, and timely closures.

May 2024 – Feb 2025 · 9 mos

• Senior Delivery Manager with experience in government examination and project delivery for NTA, NIELIT, AIMA, UPPSC, Indian Air Force (IAF), and Indian Coast Guard (ICG) and others. Managed end-to-end project execution, including planning, resource allocation, centre readiness, live exam monitoring, and post-exam reporting. Led and supervised a team of 12 Delivery Coordinators, ensuring adherence to SOPs, timelines, and quality standards. Coordinated with government stakeholders, internal operations, technical teams, and vendors to ensure smooth and compliant execution. Handled risk management, issue escalation, and audit compliance for high-volume, time-sensitive projects.

Jun 2023 – Dec 2025 · 2 yrs 6 mos · Noida, Uttar Pradesh, India · Hybrid

Jan 2023 – Jun 2023 · 5 mos

• We are Consulting Partners with Amazon Web Services (AWS). We have specialization in Media Streaming serving the country's prominent EdTech, NPOs and Media Houses

Jan 2023 – Jun 2023 · 5 mos

• Specialized in AWS sales and managed services, driving revenue growth through strategic partnerships and cloud solutions. Experienced in prospecting and business development, consistently identifying and closing new opportunities aligned with organizational goals.

Nov 2019 – Jan 2023 · 3 yrs 2 mos · Noida Area, India

Nov 2019 – Dec 2022 · 3 yrs 1 mo

• Provided IT, Mobile App development and Managed services to key customers, ensuring seamless delivery and customer satisfaction. Engaged with stakeholders to gather project requirements, manage contracts to ensure transparency and alignment with project objectives. Effective transition of services from prior service provider. Orchestrated collaboration within the internal team to develop actionable project plans, prioritizing timely execution to elevate the overall customer experience. Demonstrating financial acumen by overseeing P&L for accurate revenue projections and financial planning. Oversaw the end-to-end execution of both online and offline exams, ensuring smooth administration and accurate results. Directed the pre-sales team, providing strategic guidance and support to effectively drive business development efforts.

Jun 2019 – Nov 2019 · 5 mos

Jun 2019 – Nov 2019 · 5 mos

• Developed and implemented streamlined reporting processes for the sales team to enhance efficiency and accuracy. Provided direct support to the sales team, optimizing revenue generation through proactive client engagement and relationship management. Facilitated comprehensive sales and product training sessions for the newly onboarded sales personnel. Conducted regular internal assessments to ensure the team remained abreast of product updates and industry developments. Collaborated closely with marketing initiatives, crafting region-specific strategies to maximize conversion rates. Instituted protocols to identify and address any disciplinary discrepancies within the organization.

Mar 2018 – May 2019 · 1 yr 2 mos · Delhi Area, India

Mar 2018 – May 2019 · 1 yr 2 mos

• Oversaw comprehensive center operations and led a team of seven counselors, ensuring smooth functioning and optimal performance. Handled enrollment processes and provided exemplary customer service at the center, fostering positive client experiences. Successfully managed the entire sales cycle from initiation to closure, implementing strategic and marketing initiatives that enhanced center enrollment and revenue streams.

Sep 2016 – Dec 2017 · 1 yr 3 mos · Delhi Area, India