Shubham Agrawal

Product Manager

Bengaluru, Karnataka, India4 yrs 9 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Achieved 95% automation in AI-driven solutions.
  • Drove $200K in ARR through innovative AI capabilities.
  • Led transformation of chatbot technology for enhanced customer satisfaction.
Stackforce AI infers this person is a Product Manager specializing in AI-driven solutions within the Fintech industry.

Contact

Skills

Core Skills

Product StrategyConversational AiBusiness StrategyGenerative AiOpen Source SoftwareStrategyCloud StrategyConsultingSoftware DevelopmentRisk Management

Other Skills

Technical Product ManagementCompetitive AnalysisUser Experience (UX)Retrieval-Augmented Generation (RAG)Data AnalysisContact Center as a Service (CCaaS)Key MetricsLarge Language Models (LLM)Customer ExperiencePrompt EngineeringCross-functional Team LeadershipAnalyticsProduct VisionWireframingProduct Road Mapping

About

As a Product Manager passionate about building from zero to one and scaling from one to ten, I thrive on transforming complex problems into AI-driven, scalable solutions that deliver real business outcomes. At interface.ai, I led the transformation of a rule-based chatbot into a Gen-AI-powered product (Smart Discovery)—achieving 95% automation, a 40% boost in customer satisfaction, and unlocking revenue through intelligent self-service capabilities. My focus was on crafting scalable frameworks, launching AI-first features, and driving measurable efficiency across multiple clients. Now at Testsigma, I’m charting the next chapter—bringing my experience in LLM-based systems, RAG, and agentic AI to reimagine how testing automation can scale with intelligence and simplicity. I’m deeply driven by the challenge of building products that move fast, deliver impact, and evolve with user needs. Previously, I contributed to Samsung R&D Institute’s CTO Office, shaping Open Source and Generative AI strategy, and began my career as an engineer at Magnitude Software, where I built product integrations for Fortune 500 clients that generated over $100K+ in new revenue. With an MBA from IIM Indore and a B.Tech from NIT Durgapur, my foundation lies at the intersection of technology, strategy, and execution. My goal is simple — to build products that solve real problems, create business value, and push the frontier of innovation. 🚀 Always open to connecting with innovators, builders, and AI enthusiasts shaping the next wave of intelligent products.

Experience

4 yrs 9 mos
Total Experience
1 yr 4 mos
Average Tenure
7 mos
Current Experience

Testsigma

Product Manager

Oct 2025Present · 7 mos · Bengaluru, Karnataka, India · On-site

Interface.ai

Product Manager

Apr 2024Oct 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India · Remote

  • Delivered a 40% boost in CSAT and 95% automation across 50+ credit union clients by leading the transition from rule-based chatbots to a GenAI-powered experience through Retrieval-Augmented Generation (RAG) and LLM-driven workflows.
  • Product Strategy: Defined the vision and roadmap for Smart Discovery — a GenAI-first conversational banking platform — driving customer self-service efficiency and adoption across client websites.
  • AI Innovation: Built the RAG architecture and prompt management framework enabling real-time knowledge ingestion, cutting go-live timelines by 80% and reducing bug resolution TAT by 3×.
  • Customer Success: Reduced live-agent escalations by 37%, generating ~$90K in monthly savings per client through intelligent automation and contextual query resolution.
  • Stakeholder Management: Partnered with CSMs, TAMs, engineering, and leadership to align product priorities with client KPIs, manage change initiatives, and present updates in demos and townhalls.
  • Execution & Prioritization: Implemented a KPI-based prioritization model reducing backlog noise by 50% and improving delivery predictability for high-impact features.
  • Growth & Retention: Contributed to $200K in ARR by driving expansion through differentiated AI capabilities and re-engaging churn-risk clients.
  • Tech Stack: LLMs | RAG | Prompt Engineering | Generative AI | Langfuse
Conversational AITechnical Product ManagementProduct StrategyCompetitive AnalysisUser Experience (UX)Retrieval-Augmented Generation (RAG)+12

Samsung r&d institute india

2 roles

Assistant Manager

Promoted

Mar 2024Apr 2024 · 1 mo · On-site

Microsoft PowerPointBusiness StrategyCreative Problem SolvingOpen Source LicensingRisk ManagementProblem Solving+4

Management Trainee

Apr 2023Mar 2024 · 11 mos · On-site

  • CTO Office - Open Innovation - Open Source Program Office (OSPO)
  • Strategic Contributions to Open-Source Program Office (Consumption, Promotion,
  • Education, Contribution, Compliance)
  • Open-Source Evangelism and culture building
  • Open-Source industry sensing and new business enablement
  • Converting high level requirements into an open-source project/activity (Generative
  • AI, RISE, RUST)
Program ManagementQualitative ResearchOpen Source LicensingStrategyOpen-Source SoftwareNew Business Generation+1

Deloitte

Summer Trainee

Apr 2022May 2022 · 1 mo · Hyderabad, Telangana, India

  • Standardized cost specification sheet by categorizing cloud infrastructure cost heads
  • Streamlined cloud service provider selection for healthcare clients
Microsoft PowerPointAmazon Web Services (AWS)ConsultingAnalyticsCloud StrategyCommunication+1

Magnitude software

2 roles

Software Engineer

Promoted

Apr 2021Jun 2021 · 2 mos · On-site

  • Analysing metadata for various data sources and developing the python script for
  • automated metadata creation
  • Utilising the automation effort for new business enablement and revenue streams
  • Integrating and maintaining the data source driver plugins (Jira, Twitter, HubSpot)
  • Enhancing product efficiency using optimized algorithms
Representational State Transfer (REST)ScrumProduct StrategyREST APIsC++Object-Oriented Programming (OOP)+7

Associate Software Engineer

Jul 2019Apr 2021 · 1 yr 9 mos · On-site

  • Analysing metadata for various data sources and developing the python script for
  • automated metadata creation
  • Utilising the automation effort for new business enablement and revenue streams
  • Integrating and maintaining the data source driver plugins (Jira, Twitter, HubSpot)
  • Enhancing product efficiency using optimized algorithms
javaSoftware DevelopmentProduct StrategyREST APIsOopsProduct Development+5

Wipro limited

Summer Trainee

May 2018Jun 2018 · 1 mo · Bengaluru Area, India · On-site

  • - Designed Vendor Risk Management System in RSA Archer to manage vendors for the organisation outsourcing processes
RSA ArcherRisk ManagementSQLCommunicationSupplier Risk Management

Education

Indian Institute of Management, Indore

PGPM — MBA

Jan 2021Mar 2023

National Institute of Technology Durgapur

Bachelor of Technology — Computer Science

Jan 2015Jan 2019

Allen institute,Kota

Jan 2014Jan 2015

Vibrant Academy

PCM

Jan 2012Jan 2014

SUNBEAM ENGLISH SCHOOL,BHAGWANPUR,VARANASI(U.P)

Jan 2009Jan 2012

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